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Mandarin Orchard Singapore
Ranked #74 of 306 Hotels in Singapore
Certificate of Excellence
Sydney, Australia
1 review
“my stay”
Reviewed 9 June 2014

overnight stay with requested late checkout and early check in.
this did not go according to plan ... so bit disappointed as i got locked out of room and had to pack in a hurry and left my valuables behind.
however, should i receive this soon i am more than likely to stay here as its central to everything.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nimmy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9,294 reviews from our community

Traveller rating
    3,150
    3,813
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    526
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See reviews for
3,115
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (626)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Australia
Level Contributor
1 review
Reviewed 9 June 2014

Modern and clean great location. Close to Somerset station, Orchard road shopping and buses. My only negative is that beds in Asia are generally too firm for me. It would be nice to have a bed topper option.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Denise O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, 24 June 2014
Dear docallaghan,

Thank you for your 5* review of Mandarin Orchard Singapore. I am happy you found your expectations matched and the rooms to be clean and modern.

Whilst many beds have been replaced recently and are very comfortable, I understand different guests have different tastes. Therefore the housekeeping department is available 24 hours a day to assist however possible, including adding a mattress topper or bed-board if required. Please feel free to ask at any time.

Thank you again for your patronage and I look forward to welcoming you back.

Best regards,

Danny Wong
Hotel Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Den Haag
1 review
Reviewed 9 June 2014

Convenient location near shopping malls and public transport.
It took a lot of time to go up and down with the elevator.
I prefer a possibility to have breakfast at weekenddays till eleven.
It would be nice if the gym had a breathtaking view.

Stayed June 2014, travelled as a couple
Review collected in partnership with this hotel

Helpful?
Thank Carin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
1 review
Reviewed 9 June 2014

Great location, big rooms with lovely quality furnishings. Robes, slippers and a large range of toiletries provided. Iron and board in the room is very handy. Tea and coffee making provided and is unusual in Asian hotels. Lots of staff waiting in the entrance areas checking what help you need. However check in can be very busy. Beware noisy guests shouting out in the hallways late at night I experienced this both visits the last 2 years. I asked for a quiet room but was put in a room facing Orchard Road directly opposite drilling works that went from 8am until midnight.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, 24 June 2014
Dear Janet H,

Thank you for your review of the hotel. It is always a pleasure to see familiar faces return again and again; thank you for making Mandarin Orchard Singapore your hotel of choice.

Whilst at times noise is out of the hotel's control, the Duty Manager is available 24 hours a day to assist however possible; please do ask if required.

Thank you again for your review and I hope to see you again soon.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lagos, Nigeria
2 reviews
Reviewed 9 June 2014

Over all Good experience. Location was excellent, everything was within reach.. the only issue we had & was quite disappointing was the Room service, There was a time we were in the Room & the Cleaning lady just barged it without even knocking..

Anyway recommended & I will choose the hotel again for my future stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Muhammad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, 24 June 2014
Dear Muhammad A,

Thank you for your review of the hotel. I am really sorry to hear of your experience, this is something that should never happen and I apologise for this experience. I have followed up with the departments concerned so this will not happen again.

Thank you for continuing to stay with us; it will be a pleasure to see you again.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin
Level Contributor
5 reviews
3 hotel reviews
Reviewed 9 June 2014

Nice hotel, good service, great breakfast variety. Main lounge could use a few more seating arrangements.
Room was nice. Space behind TV needs panel. Not nice with all cables hanging around. That's it.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank UHL2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
4 reviews
4 hotel reviews
Reviewed 9 June 2014

Check in time take too long
Should at least have some sofa or seat when the queue is long for check in especially peak season
Apart from that the room is spatial and location is great
Can improve further for the service


  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Js T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard, General Manager at Mandarin Orchard Singapore, responded to this review, 13 June 2014
Dear Js T,

Thank you for writing your review; I really appreciate your feedback.

As a direct result of guest comments like yours, the hotel now provides seating in both lobbies and welcomes guests to take a seat in the bar or cafe area without the need to make any purchases. At times the check-in and check-out may be longer than expected, and I thank you for your patience and understanding during these periods.

Thank you again for your feedback and I hope to see you again soon

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Orchard Singapore

Property: Mandarin Orchard Singapore
Address: 333 Orchard Road, Singapore 238867, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in Singapore
#54 Family Hotel in Singapore
#60 Romantic Hotel in Singapore
#67 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Orchard Singapore 5*
Number of rooms: 1077
Official Description (provided by the hotel):
Established in 1971, Mandarin Orchard Singapore is a veritable icon in the local hospitality industry, embodying rich Oriental charm. Its prominent location in the heart of the world-renowned shopping belt of Orchard Road makes it the preferred hotel of choice for many visitors. Boasting some 1,077 guest rooms, each a harmonious blend of comfort and contemporary elegance, they are equipped with broadband Internet access, comprehensive amenities and a panoramic view of the city from the higher floors. A smorgasbord of food and beverage offerings is available throughout the hotel. These include award-winning cuisines from Chatterbox, home of the Mandarin Chicken Rice; Shishen Hanten Sichuan Chinese Restaurant by Chef Kentaro; Triple Three, an international buffet restaurant; Coffee & Crust, a cafe serving tempting cakes, pastries and coffee; and Bar on 5, a chill-out bar five floors above Orchard Road. The hotel also offers expansive meeting and function facilities, making it the ideal choice for meetings, incentives, conventions and exhibitions. ... more   less 
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Also Known As:
Mandarin Orchard Singapore Hotel Singapore
Mandarin Singapore
Meritus Mandarin Singapore
Meritus Mandarin Hotel
Singapore Mandarin

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