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“Wonderful stay”

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Mandarin Orchard Singapore
Ranked #71 of 312 Hotels in Singapore
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful stay”
Reviewed 4 August 2014

Arrived a bit early than the check-in time and the hotel had a luggage service where I was able to leave my luggage. Room was nice with a great view. A lot of malls nearby, and MRT station is about 5 mins away by walking. Would come again.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank AdY0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, 8 August 2014
Dear AdY0909,

Thank you for taking the time to write your review of the hotel. I am pleased to to hear you made use of the luggage storage facilities. Whilst every effort is made to allow access to rooms as soon as possible, at times a wait is required and bags may be stored and facilities used until it becomes ready; I thank you for your patience.

I thank you for your recommendation of Mandarin Orchard Singapore and I look forward to seeing you again on your next trip to the country.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9,562 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (648)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Singaproe
1 review
Reviewed 3 August 2014

Staff are friendly and helpfull
Neat,Tidy and well design.
Loacation walking distance to shopping, foodcourt and restaurant and MRT Station is near the city tavelling time to Sentosa,Vovo City,
Sand about 15 - 20 minute .
Hotel, Taxi, Shopping, Foodcourt Comunication in both langauge Chinese or English
Airport to Hotel is 25-30 minute.


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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Yao Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, 8 August 2014
Dear Yao Z,

Thank you for taking the time to write your constructive and useful review of the hotel. I am delighted to hear you enjoyed your stay and the staff were helpful and friendly. I hope you enjoyed a good stay and will be back again soon.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
2 reviews
Reviewed 3 August 2014

my favorite hotel in singapore. Convenient & great location, in the middle of Orchard! and Mandarin Gallery also brings value added, no need to walk far to reach for good food. Highly recommended this hotel

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JoannaAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, 8 August 2014
Dear JoannaAP,

Thank you for your 5* review of Mandarin Orchard Singapore!

I am really pleased to hear you have made Mandarin Orchard Singapore your hotel of choice and I hope to see you again for your future shopping trips when you are next in the country.

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

The overall service was average but I say that it was not great. A few of the workers need to be trained on how to handle their customers.

You don't tell your customers that breakfast was over when they still have 10 mins before breakfast service is over. You don't move seated and ALREADY DINING customers to another table just because it will be easier for you to arrange that table for lunch period later on. You don't reprimand your customers to come earlier the next day for breakfast.

You just don't... we are the customers and we have to follow your rules? Is this some kind of a reality joke? This didn't happen to me but I did see it firsthand with my own eyes that these kind of subpar treatment across your employees.

As for me, I was told that I couldn't get a free parking ticket because I booked the room through Agoda. Well, if that's the case then please take off that feature from the website.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Agus D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, 8 August 2014
Dear Agus D,

Thank you for taking the time to write your review of the hotel; all feedback is very important and every comment is both read and noted.

Please accept my apologies for the way that you were handled at breakfast. Whilst any restaurant around the world at times may need to relocate tables, this should be done with tact and professionalism. I have spoken to the Director of Food and Beverage to ensure the team is briefed on behaving in the correct manner at all times. Whilst I am certain this was a miscommunication, I sincerely apologise for they way you must have felt.

Car parking tickets are not refused to guests who book through third party websites, and at times there are packages that include parking tickets which are sold on these sites, however as a benefit of booking directly with the hotel, complimentary parking is available for all guests who book on our website or through the reservation number found on the Meritus Hotels' website..

Thank you again for your valuable patronage. I hope to have the opportunity of welcoming you back again in the future.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 3 August 2014

I would like to suggest for keep more options for indian menu for breakfast. Also i suggest varieties during breakfast especially for guests who are staying in ur hotel for more days get bored with same stuff.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Anand T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, 8 August 2014
Dear Anand T,

Thank you for your 5* review of Mandarin Orchard Singapore!

I really appreciate your suggestions which I will bring to the Director of Food and Beverage for his review. In the meantime, if there is anything in particular that you would like, we will always do our best to accommodate you.

Thank you again for your comments and I look forward to seeing you the next time you are in Singapore.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 3 August 2014

Average in overall, cleaning service need to be improved, location is good. Check in and check out service is poor as I need to spend at least 15mins to complete the process in average. Improve your survey form.

Stayed July 2014, travelled on business
Review collected in partnership with this hotel

Helpful?
Thank Ts T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, 8 August 2014
Dear Ts T,

Thank you for taking the time to write your review of the hotel; all feedback is very important and every comment is both read and noted.

I am sorry to hear your expectations were not met, the hotel is always open to hear how improvements can be made; thank you for your contribution.

Thank you again for your valuable patronage. I hope to have the opportunity of welcoming you back again in the future.

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indonesia
Level 6 Contributor
177 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 August 2014

Come back to this hotel again, the room is comfy like before. Really enjoy it. This time stay here with my father and he like this hotel very much. The wifi in room is free, but the signal is poor when you in the room or on the bed. But if you going to the bathroom, the wifi signal getting up and works really fast.. Weird..
Breakfast is good, lot of foods to choose. And also taste good.

  • Stayed May 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank HuiTaiLang69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, 8 August 2014
Dear HuiTaiLang69,

Thank you for taking the time to write your review of the hotel. Please accept my apologies for the WI-FI issue you mentioned. This should not happen and I apologise for this error at the time of your stay. Since you stayed in May, upgrades have been made to the internet services which should have solved this. Please always ask if you need any assistance.

I delighted to hear you will return again and I look forward to welcoming you and your father back again in the future.

Thank you again for your valuable patronage and I look forward to welcoming you back again in the future.

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Orchard Singapore

Property: Mandarin Orchard Singapore
Address: 333 Orchard Road, Singapore 238867, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in Singapore
#54 Family Hotel in Singapore
#60 Romantic Hotel in Singapore
#65 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Orchard Singapore 5*
Number of rooms: 1077
Official Description (provided by the hotel):
Established in 1971, Mandarin Orchard Singapore is a veritable icon in the local hospitality industry, embodying rich Oriental charm. Its prominent location in the heart of the world-renowned shopping belt of Orchard Road makes it the preferred hotel of choice for many visitors. Boasting some 1,077 guest rooms, each a harmonious blend of comfort and contemporary elegance, they are equipped with broadband Internet access, comprehensive amenities and a panoramic view of the city from the higher floors. A smorgasbord of food and beverage offerings is available throughout the hotel. These include award-winning cuisines from Chatterbox, home of the Mandarin Chicken Rice; Shishen Hanten Sichuan Chinese Restaurant by Chef Kentaro; Triple Three, an international buffet restaurant; Coffee & Crust, a cafe serving tempting cakes, pastries and coffee; and Bar on 5, a chill-out bar five floors above Orchard Road. The hotel also offers expansive meeting and function facilities, making it the ideal choice for meetings, incentives, conventions and exhibitions. ... more   less 
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Also Known As:
Mandarin Orchard Singapore Hotel Singapore
Mandarin Singapore
Meritus Mandarin Singapore
Meritus Mandarin Hotel
Singapore Mandarin

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