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“Perfect to Stay for Shooping”

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Mandarin Orchard Singapore
Ranked #71 of 308 Hotels in Singapore
Certificate of Excellence
Ahmedabad
1 review
“Perfect to Stay for Shooping”
Reviewed 12 August 2014

I alway stay there either its business or with family.
Good ambeince, neat and clean room.
Quality service given with smile on the face.
Restaurants are execellent and worth enjoying
The hotel met all my expectation.
.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank VJK530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9,478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (637)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Hanoi, Vietnam
Level Contributor
6 reviews
5 hotel reviews
Reviewed 12 August 2014

I choose Mandarin Orchard Hotel each time I travel to Singapore. I have stayed and experienced several hotels before Mandarin Orchard but finally decided to stay with the hotel because the Hotel meets all of my demands: acceptable price, nice rooms, good services and great location.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank BUI2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, 15 August 2014
Dear BUI2013,

Thank you for your 5* review of Mandarin Orchard Singapore!

I could not be more pleased to rad your review. I recognise there are many great hotels in Singapore and I am happy you choose to return to Mandarin Orchard Singapore time after time. We will continue to serve with grace, warmth and care each and every time our guests stay, meet and dine with us.

Thank you again for making Mandarin Orchard Singapore your hotel of choice, I look forward to welcoming you back again soon.

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
1 review
Reviewed 12 August 2014

Service accross the board was excellent. Variety at breakfast was excellent although a few smiles would help from the staff. The concierge couldn't have been more helpful when I was looking for airport transport. Room very comfortable. WiFi on 36th floor was poor.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank GrahamKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

Good location, easy for shopping etc. Hotel overall is great, room is spacious, but my bathroom was leaking and took several days to repair in the good shape.

Hainan Chicken rick is really great, our family love it.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank frances_zhang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 August 2014

Avoid the rooms at the Main tower. The gym had no natural light and was difficult to find. The rooms at the Main Tower were old and the bathtub/shower area was dangerous and difficult to climb into. Get the rooms at the Orchard Tower.


  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank styc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, 14 August 2014
Dear styc,

Thank you for your review of the hotel. I am sorry to hear your expectations were not met on your last visit to the hotel. The hotel has two towers with different characteristics in each with many rooms having been recently refurbished with the introduction of the Mandarin Premier room type.

Most rooms come complete with a separate shower which may be easily entered and for those without, grab rails are present and nonslip mats are available.

I am sorry to hear you found the gym difficult to find, this is located on the 37th floor of the Main Tower and may be accessed by taking the elevator to level 36 and ascending one further flight of stairs.

I do hope that you will give the hotel another opportunity to serve you again the next time you are in Singapore.

Best regards,

Danny Wong
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
177 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 10 August 2014

Exceptional location in an area of Singapore I had not previously known about.

I loved the access to all the major shops and restaurants just outside the hotel and the buzz out on the street was great (although beware walking under the trees lining this avenue as the birds take no prisoners). Also the metro station is a short walk away and allows access to pretty much all of Singapore.

However I found the layout of the hotel a little unusual. Firstly the ground floor is rather confusing and depending on which tower you are in you could easily get lost. Also the main lobby/reception area I found chaotic. No line management system has been set up so its a free for all. Each time I needed to attend to things at the reception it was always extremely busy and just one frantic overworked individual combing the several lines to find out what people needed to do at the desks and filter them into the right lines...it was totally ridiculous.

The rooms were basic enough and I found the noise was unacceptable for a modern building. All day and day I could hear noise from the main street below and during the day this was hampered further by building works on a new tower across the road. However the beds were so comfortable and the room service was delicious. I also appreciated the little box of handmade chocolates left in the room by the hotel staff.

I did not get to use the gym facilities and i believe there was a pool somewhere but didn't get to see it.

However despite the negatives I would still recommend this hotel.

Room Tip: Ask for a room away from the main road.
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  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Irishstandards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontianak
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2014

I would like to commend the cleaning staff at level orchard wing for speedy work and ready smile. Also, the door man at the main entrance who hailed us a cab once he knew we were going to hospital. Thanks. Great people.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank htono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarin_Orchard_SG, General Manager at Mandarin Orchard Singapore, responded to this review, 11 August 2014
Dear htono,

Thank you for taking the time to write your review of the hotel and thank you for your commendations of the staff; it is wonderful to hear you enjoyed your stay. It is always the intention to provide traditional Asian hospitality with grace, warmth and care and I know your kind words will be an encouragement to all staff to continue to do this each and every time.

I hope you had a successful shopping trip and will be back again soon.

Best regards,

Danny Wong
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mandarin Orchard Singapore

Property: Mandarin Orchard Singapore
Address: 333 Orchard Road, Singapore 238867, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Business Hotel in Singapore
#54 Family Hotel in Singapore
#60 Romantic Hotel in Singapore
#65 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Mandarin Orchard Singapore 5*
Number of rooms: 1077
Official Description (provided by the hotel):
Established in 1971, Mandarin Orchard Singapore is a veritable icon in the local hospitality industry, embodying rich Oriental charm. Its prominent location in the heart of the world-renowned shopping belt of Orchard Road makes it the preferred hotel of choice for many visitors. Boasting some 1,077 guest rooms, each a harmonious blend of comfort and contemporary elegance, they are equipped with broadband Internet access, comprehensive amenities and a panoramic view of the city from the higher floors. A smorgasbord of food and beverage offerings is available throughout the hotel. These include award-winning cuisines from Chatterbox, home of the Mandarin Chicken Rice; Shishen Hanten Sichuan Chinese Restaurant by Chef Kentaro; Triple Three, an international buffet restaurant; Coffee & Crust, a cafe serving tempting cakes, pastries and coffee; and Bar on 5, a chill-out bar five floors above Orchard Road. The hotel also offers expansive meeting and function facilities, making it the ideal choice for meetings, incentives, conventions and exhibitions. ... more   less 
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Also Known As:
Mandarin Orchard Singapore Hotel Singapore
Mandarin Singapore
Meritus Mandarin Singapore
Meritus Mandarin Hotel
Singapore Mandarin

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