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“Pan Pacific Orchard” 5 of 5 bubbles
Review of Pan Pacific Orchard

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Pan Pacific Orchard
Ranked #21 of 309 Hotels in Singapore
Haifa, Israel
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Pan Pacific Orchard”
5 of 5 bubbles Reviewed 2 April 2012

Stayed for 3 nights. Hotel is clean, tasty food, good service. Wi-fi was available in the room. Privilege status makes your staying more comfortable. Fitness room gear is very good. Swimming pool is clean; about 20 m long and 1.4 m depth. Water without chlorine taste gives a great sensation
There is very comfortable dressing room with shower. Steam sauna just great; dry sauna has about 82 C - was weak for me, benches needs some cleaning. I prefer dry sauna above 100C. Hotel is well situated.

  • Stayed March 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sr887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 23 April 2012
Dear Sr887,

Thank you for choosing Pan Pacific Orchard as your preferred accommodation during your recent visit to Singapore.

We are delighted to hear that you enjoyed your stay and the facilities. At Pan Pacific Orchard, we are constantly working towards enhancing our facilities and services to deliver the best guest’s experience. I have highlighted your feedback to the team and we will look into those areas immediately.

Once again, thank you for taking your time to share your experience with us and we look forward to the opportunity of welcoming you back very soon.

Warmest Regards,
Justin Style
Rooms Division Manager
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2,078 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (412)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Newcastle, Australia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

This is a well priced hotel in a good location just off Orchard Rd. the room was very spacious with a lovely bathroom and the friendliest and most helpful staff, nothing was too much trouble. Our first night we had a problem with our hot wet, which was promptly fixed and the next day when we returned the management had put a delicious dessert tray in our room with an apology letter. The restaurant was fabulous with the best value for money Buffet Dinner with the most stunningly presented food I have ever seen and the selection was incredible. The pool was lovely and refreshing to dive into after traipsing around in the humidity which is the only downside of Singapore. I am already keen to go back to this lovely hotel and city.

Room Tip: It never hurts to ask for an upgrade. We also wanted a late checkout as we had a late flight and we...
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  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank koscar2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 23 April 2012
Dear koscar2000,

We are delighted to hear that you enjoyed your stay with us at Pan Pacific Orchard. It is always a joy to receive acknowledgment on our commitment to create memorable hotel experience from our guests. It’s even more rewarding to know that you will be coming back to stay with us again. I will definitely pass on your compliments to the culinary team. I’m sure they will be happy to know that they have left such a great impression.

Once again, thank for you staying with us and we look forward to your next visit!

Regards,
Justin Style
Rooms Division Manager
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London, United Kingdom
Level Contributor
281 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

I stayed at Pan Pacific Orchard back in September and I had gave the hotel a good review based on its location and customer service. So I went back and was visiting Singapore for business and I must say the service I received was the best I have received at any hotel. The Head Chef Andy and his colleague Chris accommodated to my every needs as I only eat halal meat. Everyday I was served in the morning with the most delicious breakfast. A great variety.

So obviously having breakfast I dined at the restaurant for my evening meals and I must say I had dined here more than once. Andy and Chris made the most delicious food it left myself and my colleague wanting some more. From the steak to the fillet of fish. Excellent.

So my colleague and I stayed in the Club Lounge Room which gave us access to the Club Lounge. First of all the room was of good standard and kept clean by the house keeping team. Secondly, the hotel is getting renovated with wifi being offered in the rooms but as my room had not been upgraded yet the manager went out of his way to provide me with a wifi router so I was able to access my iPad. I think the rooms are slightly outdated but lets see what the new renovations will do to the room.

The Club Lounge was offering appetizers between 6-8pm which were simply a delight. The staff in the Club Lounge were attentive to all my needs and all of them remembered me from my last visit which was a nice touch.

Our flight was at 11pm and we were going to check out at 3pm as I am a GHA Platinum member but Justin the Hotel Room Manager was very accommodating to our needs as we had meetings till 5pm we had asked for a 6pm checkout and I would like to thank Justin for making this possible. Another example of outstanding service and acknowledging a returning client.

I would like to thank everyone at the hotel and leave my final appreciation for Frederic the GM for helping me with my specific requirements and accommodating to my Corporate needs.

I will be back upon my next visit.

Room Tip: Choose the Club Room its worth the extra cost
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  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Connecttraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 23 April 2012
Hi Connecttraveller,

It is always a delight to hear such wonderful reviews from our return guests sharing their positive hotel experience. Pan Pacific Orchard takes pride in creating memorable hotel experience through developing great relationships with our guests and the team joins me in thanking you for acknowledging our efforts. It will definitely be our pleasure to welcome you back for another enriching and refreshing Pacific experience very soon.

Regards,
Justin Style
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brighton
1 review
1 of 5 bubbles Reviewed 22 March 2012

they do not have a room till 3 to 4 hours after check in. This is between christmas and new year. we have come a few times. It is the same every time.

Room Tip: Find another hotel
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  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank f m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, Rooms Division Manager at Pan Pacific Orchard, responded to this review, 9 April 2012
Dear f m,

It was our pleasure to have you and your family as our guests at Pan Pacific Orchard. Please accept our sincerest apologies for the inconveniences caused during your stay. Your experience is of a great concern to us.

Could I take this opportunity to invite you to contact me at jstyle@panpacific.com or by calling +65 6831 6620 in order for me to address the issues encountered personally.

Warmest Regards,
Justin Style
Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 10 March 2012

As we arrived the troubles started
At reception we where told that our room Preference was not available after talking for a while with front desk we where offered a smaller normal room and that we would have to wait until tomorrow for the room we desired, I started to get emotional (3 flights , 18 hours, I was tired).
The Manager appeared and sorted it out knowing exactly who we where explaning that he had received an email prior explaining that it was our honeymoon and we just wanted a stress free stay .
We waited having a small bit to eat and was given our room keys and told we would receive a phone call confirming the options we had booked including a turn down service .(never received the call as the phone had not been put back properly before we got to the room ,and only realized at 11 pm and had to go down to reception not greeted professionally and was told it was too late for evening option etc to come back in the morning,In my opinion they could have sent someone to the room....
The suite upgrade was gorgeous (minus the ash on the coffee table and bed side cabinet (not the end of the world) we received a complimentary bottle of champagne started to open the bottle when the lights and air con went out. second time down to reception , third time an electrician came to the room (by this time it was past 11 pm) had the door wide open for 20mins trying to fix the lights (kills a romantic honeymoon mood completely) he left us his key as with the fixing he did our keys no longer worked.(strangely no one informed the Manager of these problems) The next day we went to reception to book a theater show (new day let's try and start fresh) nope the reception lady was annoyed about booking a show for us (and this continued for the stay) I can understand one or two people having a bad day but not all of the front desk ! (singapore flyer tickets same problem etc ) as if we where imposing on them.
The club lounge was nice but have to wait a long time to receive breakfast .
All in all the location is great the pool is fantastic (except one woman that was smoking at the corner of the pool even being a smoker myself ,it's a no smoke zone and little children where in the pool). If the manager was not as helpful and genuinely concerned about our stay ,and the floor staff as smiley and nice It would have felt like a horrible time . They make up for the front desk .
Not sure if I would stay here again , As still disappointed ,you only get one honeymoon.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jc w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, General Manager at Pan Pacific Orchard, responded to this review, 12 March 2012
Dear jc w,

Thank you for taking the time to share your feedback and we are regretful that your recent visit has fallen short of expectations. I wish to assure you that it is certainly not in line with the level of service that we strive to achieve at Pan Pacific Orchard.

As your recent stay experience is of great concern to us, I would like to invite you to email me at fjenni@panpacific.com or by calling +65 6831 6602 in order for me to personally extend my sincere apologies for the shortfalls and, to allow us to improve upon those areas of concern.

I hope that this will not deter you from visiting us again and I look forward to hearing from you soon.

Warmest Regards,
Frederic Jenni
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 8 March 2012

Location - The location of the hotel is perfect. It's at Orchard yet the main lobby isn't facing the busy street - which makes it good as it's quiet.

Room - Room is not as spacious as some hotels. Interestingly, there is no ledge to put the luggage as with most hotels. Had to squeeze the oversized luggage into the closet.

Internet - No wireless internet which is a let down.

TV - One of the tiniest TV I have ever seen for a hotel this quality.

Food - Acceptable. Can be better though.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank equinoxism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, General Manager at Pan Pacific Orchard, responded to this review, 12 March 2012
Dear equinoxism,

Thank you for staying with us during your recent business trip to Singapore.

I am happy to hear that you have enjoyed the hotel’s proximity to the popular Orchard Road shopping belt. We have taken note of your feedback on the other areas of concern and would like to take this opportunity to share with you that we are in the midst of finalizing a comprehensive refurbishment program which will cover majority of the rooms, internet connection and public areas.

We are appreciative of your feedback and look forward to the opportunity of welcoming you back very soon.

Warmest Regards,
Frederic Jenni
General Manager
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2 reviews
4 of 5 bubbles Reviewed 5 March 2012

Nice hotel and conveniant to the shops. Downside is the tv is pretty old and no wireless in the room. Very clean and service was great! Was told they'll be upgrading their facilities by aug 2012.

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travel_freak90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificOrchard, General Manager at Pan Pacific Orchard, responded to this review, 6 March 2012
Dear travel_freak90,

It was a great pleasure to have you as our guest at Pan Pacific Orchard during your recent visit to Singapore.

I am delighted to hear that you had a pleasant stay and enjoyed the hotel’s convenient location and proximity to Singapore’s shopping haven – Orchard Road. At Pan Pacific Orchard, we are constantly working towards enhancing our facilities and services to deliver the best guest’s experience. We are in the midst of finalizing a comprehensive refurbishment program in 2012 which will cover majority of the rooms and public areas.

Thank you for taking your time to share your experience with us and I hope that the team here at Pan Pacific Orchard will have the opportunity to welcome you back again!

Warmest Regards,
Frederic Jenni
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#9 Spa Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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