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“Continued Excellence in Service” 5 of 5 bubbles
Review of Pan Pacific Orchard

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Pan Pacific Orchard
Ranked #21 of 309 Hotels in Singapore
Singapore, Singapore
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Continued Excellence in Service”
5 of 5 bubbles Reviewed 8 April 2013

My last visit was 10 months ago and this hotel continues to improve its services to travelers to include terrific improvements to the quality of rooms offered.

Several years ago the hotel left qute a few things needing improvement. This stay however topped last years stay in every way. The staff is exceptionally professional and friendly and makes one feel welcome and at home.

The location i great but it is very comforting to go out and see Singapore and come "Home" to a hotel that makes one feel at home.

  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard77998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean R, General Manager at Pan Pacific Orchard, responded to this review, 12 April 2013
We are delighted to hear that you enjoyed your stay with us at Pan Pacific Orchard, Singapore. It is lovely to hear that you love the rejuvenation that we underwent and that your stay was a pleasant one. Thank you for taking your time out to share your feedback. I am glad that you felt at home and also enjoyed our location along Orchard Road.

Thank for you staying with us and we look forward to welcoming you ‘Home’ again!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,078 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (412)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Metro Manila, Philippines
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 4 April 2013

We stayed in their Studio Twin Room for a night. My family visited Legoland Malaysia and decided to take a short trip to Singapore. Check-in was fast and the staff were friendly. The room was spacious and well-maintained. The bed was very comfortable. We did not include breakfast in our package anymore since the hotel is situated near Orchard Road (not more than 5 minutes of walking).

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank MyDailyBrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean R, General Manager at Pan Pacific Orchard, responded to this review, 12 April 2013
Thank you for staying at Pan Pacific Orchard, Singapore! I am delighted to hear that you enjoyed the hotel’s close proximity to Orchard Road. Rest assured that I will be sharing your wonderful comments with our service staff. We look forward welcoming you and your family back!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 2 April 2013

Three nights here for a stopover en route back to London from Sydney.
Easy check in and the staff were pleasant and helpful throughout. Room very comfortable and food good,

The pool was excellent, though little used except by me.

The hotel has a great location, especially for visiting the Botanic Gardens,

  • Stayed March 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank feinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean R, General Manager at Pan Pacific Orchard, responded to this review, 7 April 2013
Thank you for choosing Pan Pacific Orchard, Singapore as your stopover location from London to Sydney.

We value each guest that checks in at Pan Pacific Orchard, Singapore and we are glad that you value our service as well as the facilities in the hotel. I will pass on your compliments to the service staff and I’m sure that they will be pleased to know that you appreciated their efforts.
Please accept our sincere appreciation for taking the time to share your experience with us and we hope to welcome you back soon!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 1 April 2013

We are GHA platinum member, we stayed previously at the Pan Pacific Singapore. And we were very impressed with it. So we decided at the Pan Pacific Orchard to be closer to the Orchard Rd.
This time it was a complete contrast to the original experience we had. This is not even in the same league as the other hotel.

3 weeks before arrival we contacted the customer service specifically requesting a Baby Cot to be ready when we check-in, because we're traveling with our daughter and we arrived at 9pm local time. This was confirmed the day after by the hotel staff.

Upon our arrival, the 3 lobby staff are attending another customer. The 3rd staff was just idling around in the back, listening to the chit-chat. Not even acknowledging our arrival. So we waited for 10-15 min to be checked in. Because of our platinum status we were upgraded to the next room level. We asked again about the baby cot and the staff said that he will confirm with room service.

We discovered that the baby cot wasn't installed as requested and confirmed. We have to called 3 times and waited for 30 minutes for the baby cot to arrive. Even our luggages arrived 20 minutes after we entered our room. This being 9pm singapore time (midnight Sydney time) our toddler is extremely tired and this disorganization doesn't help.

The room itself is nice and new. TWG teas and nespresso machines. But the bed was one of the hardest we've ever slept in. Nothing like the standard of the other hotel in the same price range.

Beware of the extremely shady location of this hotel. This located right next door to a red-light district. Something that we're unaware of. Definitely not the best location for travelling with a family.

Upon checking out, we requested for our luggages to be collected. But after waiting for 20 min, we decided to handle the luggages ourselves or we're going to miss our flight.

What makes it worse for us is that a week later, one of the front office tried to extort us by claiming that we consumed 2 bottles of vodka and a coke for $35. We never took anything from the mini bar, and it was confirmed by the front staff during checkout. So to contact a customer 1 week later and trying to extort some money is extremely rude and shocking.

So avoid this hotel at all cost. There are tons of better hotel nearby. This ruins our image of Pan Pacific for good.

  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank rendezvous_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean R, General Manager at Pan Pacific Orchard, responded to this review, 7 April 2013
Thank you for taking the time to share your feedback and we are regretful that your recent visit has fallen short of expectations. I wish to assure you that it is certainly not in line with the level of service that we are recognized for at Pan Pacific Orchard, Singapore.

As your recent experience is of great concern to us, I would like to invite you to email me at dean.rossilli@panpacific.com or by calling +65 6831 6602 in order for me to personally extend my sincere apologies for the shortfalls and to allow us to address and improve upon the areas of concern.

I hope you will allow us an opportunity in the near future to extend the ideal experience to you and I look forward to hearing from you soon.

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 30 March 2013

I stayed for three nights at the hotel while attending a management course recently. The hotel is clean and located at Orchard Road, the shopping paradise for those with deep pocket. The hotel is also a few blocks away from Orchard Road MRT station from where you can get to any place of attraction in Singapore such as Marina Bay front. The hotel staff is also very friendly and professional. I asked for halal food for lunch on the first day. For second and third day I don't have to ask anymore, they just served. I'm pleased that the restaurant staff remember my need. Keep up the good work.

Room Tip: Room at the end of the row is quitter.
See more room tips
  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Wan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean R, General Manager at Pan Pacific Orchard, responded to this review, 7 April 2013
It is great to hear that you enjoyed the hotel’s close proximity to the MRT and Orchard Road, the shopping paradise in Singapore. At Pan Pacific Orchard, Singapore, we pride ourselves in our personalized service and strive to serve each guest with the best that we have to offer. We are glad that you enjoyed your stay with us and we look forward to welcoming you back.

Thank you for taking the time to share your feedback. I will commend my service staff on the good work.

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 28 March 2013

I stayed a night at the hotel and it took 20 minutes to check in, no line up just poorly trained staff.
Checking out wasn't much better but the new studio room experience made up for it I suppose.
The room was just great and the bed afforded a good rest the newly renovate bathroom was really well done.
Pricing was good and I like the location.

Room Tip: Try the studio if you like a large room.
See more room tips
  • Stayed March 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dunnekk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean R, General Manager at Pan Pacific Orchard, responded to this review, 7 April 2013
Thank you for taking the time to share your feedback. I am glad that you enjoyed our new spacious Studio Room and the renovated washrooms in our hotel.

Please accept our sincerest apologies for the inconveniences caused during your stay. Your experience is of great concern to us. Could I take this opportunity to invite you to contact me at dean.rossilli@panpacific.com or by calling +65 6831 6602 in order for me to address the issues encountered personally.

I hope you will allow us an opportunity in the near future to extend the ideal experience to you and I look forward to hearing from you soon.

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset West, South Africa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 March 2013

Perfect location, just around the corner from Orchard Rd, the Pan Pacific is a good choice for a stay in the city. The rooms are nicely appointed, a bit on the smaller side (which does not matter at all if you are travelling alone), but most notable is the excellent friendly and efficient service. Oh yes: Excellent breakfast with a choice for everybody (from any continent)

  • Stayed March 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SaTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean R, General Manager at Pan Pacific Orchard, responded to this review, 7 April 2013
Thank you for choosing Pan Pacific Orchard, Singapore. I am delighted to hear that you enjoyed the hotel’s close proximity to Orchard Road. Rest assured that I will be sharing your wonderful comments with our service staff. They will be pleased to hear that they have made your stay with us a pleasant one.

Chef Andy and the culinary brigade will be glad to hear that you enjoyed the breakfast buffet spread with us as well.

Please accept our sincere appreciation for taking the time to share your experience with us and we look forward to welcoming you back in the near future.

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Singapore
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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