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“A mini-room”

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Pan Pacific Orchard
Ranked #37 of 317 Hotels in Singapore
Reviewed 11 May 2014

The room was so small that I couldn't open one of two closet doors (the bedside table blocked it). And two single beds? I didn't know hotels even had single beds any more. Well this one does. Think small!

Stayed: May 2014, travelled on business
Thank haggler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10atClaym0re, General Manager at Pan Pacific Orchard, responded to this reviewResponded 15 May 2014

Thank you for sharing your sincere feedback on your stay at Pan Pacific Orchard.

We understand the room size might have fallen short of your expectations and apologise for the inconvenience you had experienced. Apart from our twin rooms, we do offer rooms with a range of various sizes we are confident would suit your needs better. You may find it detailed in the description of the various guest rooms we have on our website at panpacific.com/orchard.

Should you have any other concerns, please do reach me at +65 6831 6602 or email me directly at dean.rossilli@panpacific.com as your experience matters to us.

We look forward to being of service to you on your next trip to Singapore.

Yours sincerely,
Dean Rossilli
General Manager

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1,759 - 1,765 of 2,527 reviews

Reviewed 10 May 2014

We are on our last day at the Pan Pacific Orchard, it has been a wonderful experience, all the staff are exceptionally helpful, friendly and attentive without being intrusive. Very well trained indeed.

The rooms are very comfortable, clean with superb air conditioning. The bed and pillows we would like to take with us, just marvellously firm and soft at the same time. The bathrooms are modern and well appointed.

The pool, gym area is easily accessible and very user friendly.

We would highly recommend the Pacific Club, it was the icing on the cake for us. An oasis after a busy day.

We will be back and would not hesitate to recommend this hotel to our friends.

Room Tip: We were in room 1510, near the elevators but there was no noise at all.
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  • Stayed: May 2014, travelled as a couple
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1  Thank Trudy2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10atClaym0re, General Manager at Pan Pacific Orchard, responded to this reviewResponded 15 May 2014

Thank you for sharing your wonderful experience at Pan Pacific Orchard!

As a 5-star hotel, our Pacific Club rooms offer well-equipped rooms with plush bed furnishings, spacious bathrooms and access to our outdoor mineral water swimming pool and fitness centre. This is matched by the stellar service from our attentive service associates.

We will definitely pass on your compliments to our service team who will be greatly encouraged!

Thank you for recommending us and we look forward to welcoming you back in the again!

Yours sincerely,
Dean Rossilli
General Manager

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Reviewed 8 May 2014

My overall opinion was it was a very nice hotel. The staff were all courteous and polite. The rooms were very nice and the executive lounge was comfortable to relax and cool down after a long trip. The only reason I didn't give the pan Pacific Orchard 5 stars was due to the initial reception. The people at the check-in desk seemed a little unorganized and I sat over in the lounge area for 15-20 minutes. Overall, an enjoyable experience. Will probably stay here on future trips.

  • Stayed: April 2014, travelled on business
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Thank Gerald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10atClaym0re, General Manager at Pan Pacific Orchard, responded to this reviewResponded 15 May 2014

Thank you for penning your feedback on Pan Pacific Orchard!

We are pleased to hear that you enjoyed your stay here, and found the rooms and executive lounge comfortable areas to unwind. We are also happy to that our service associates met your needs in a helpful manner.

We apologise for the delay you faced with the check-in process and have looked into this matter. Please speak with me at +65 6831 6602 or email me directly at dean.rossilli@panpacific.com if you have any additional feedback to share.

We look forward to hosting you here in the near future.

Yours sincerely,
Dean Rossilli
General Manager

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Reviewed 8 May 2014

Coming to the end of our stay and have enjoyed the experience. Accommodation in Singapore is expensive and the Pan Pacific Orchard has proven to be a rewarding affordable option.

Check in was unnecessarily slow and the foyer too heavily fragrant for our taste, however these proved to be the only setbacks as the remainder of our stay has been seamless.

Service exceptionable, staff always cheerful and willing to assist- often unprompted. Rooms are a good size, well maintained, very quiet and the beds particularly comfortable. The hotel itself situated close to the efficient MRT and Orchard Road where cabs are always rapidly obtainable when required.

We will happily return to this hotel and recommend to others.

Room Tip: Cannot comment on meal service of any kind as food is on the higher side and we chose to eat elsewhe...
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  • Stayed: May 2014, travelled on business
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Thank juneet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10atClaym0re, General Manager at Pan Pacific Orchard, responded to this reviewResponded 15 May 2014

Thank you for choosing to stay at Pan Pacific Orchard!

Situated a the convenient location of Orchard road, there are a variety of commute options available near our hotel. We also believe in providing comfortable and cosy rooms for guests to u, and this is matched by the impeccable service provided by our friendly staff. We are glad this made your stay a with us a pleasurable one!

We apologise for the inconvenience you faced with the check-in process and the scent in the foyer. We have taken your considered your comments and have addressed these areas of concern. Should you have any additional feedback, please do reach me at +65 6831 6602 or email me directly at dean.rossilli@panpacific.com.

Thank you for recommending us and we look forward to your return!

Yours sincerely,
Dean Rossilli
General Manager

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Reviewed 5 May 2014

I have now stayed at this hotel three times and each year I enjoy it more. The rooms and facilities are excellent and the staff are incredibly helpful and pleasant with no request being too much.

It appears the staff are told to ensure that the clients are well looked after and to try to satisfy there needs and understand those needs.

I will definitely stay here again next year.

John S

Room Tip: I have never considered where my room is, as I have never had any problem sleeping and always been h...
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  • Stayed: April 2014, travelled on business
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Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10atClaym0re, General Manager at Pan Pacific Orchard, responded to this reviewResponded 6 May 2014

Thank you for your continued support for Pan Pacific Orchard!

We are pleased to hear that you enjoyed the excellent rooms and facilities we offer, which is matched by the warm service of our helpful service associates. I will be passing on your compliments to our service team who will be delighted to know that they made your stay a wonderful one.

We look forward to hosting you on your next visit here again soon!

Warmest Regards,
Dean Rossilli
General Manager

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Reviewed 2 May 2014

A luxuriously furnished hotel exuding sleek charms of its own - with fabulous service, good centralized location, an array of award-winning restaurants under its belt and range of lovely rooms to choose from - whether you are here for business, pleasure or both, it should be a delight to be housed here.

I love the comfortable bed with cool and silky-smooth sheets. The hotel is pretty new, so emits a sparkly clean-ness in its elegance. It is quiet as well, a good place for solace to be sought. I also love how the bathtubs are on ground level (caving in) so that one does not need to climb in literally (and risk falling?) - you just basically step into the tub!

Importantly, the facilities are all good - chic little pool, well-endowed gym and its very own luxurious spa.

For more detailed information and photos, do visit:
Having enjoyed a sumptuous dinner at 10 Claymore before, I looked forward to heading to Sopra Cucina & Bar located at 10 Claymore Road #01-02 Pan Pacific Hotel, Singapore 229540 and the number for reservation is 6884 6884. It is the first restaurant in Singapore to serve Sardinian cuisine (a type of Italian fare).

I was there for an event, but got to taste their cuisine, which was absolutely divine!

The interior is furnished in a sleek, contemporary and slightly rustic style, bringing out a very classic Italian flavor to it. A giant bar counter is nestled in front, and there is an assortment of bar counter seats, low dining tables or high tables for the diners to choose from. The ambience is cosy, comfortable and hearty.

Uniformed waitresses and waiters were circulating tables with trays of delicious canepes - so I helped myself to a skewer of Grilled Squid - finely sliced and utterly tasty (even succulent despite its chewy texture) amongst celery and olives. It was flavorful, needless to say, and a fine item from Sopra's main menu itself.

Next, the Fregola pasta (tasted like barley) and bouncy, fresh prawn cooked in a delicious gravy - another delicacy from Sopra's ala carte menu. Taste-wise, it was a good savoury-sweetish combination and the roasted semolina pasta were actually rather fun to chew, like pearls (in bubble teas).

The other food item that was being offered was a slice of thin-crust pizza - while the ingredients were not distinguishable, the pizza was crispy, and inducive with the sapid aroma of cheese. The crust was crispy as well, so this item (also from Sopra's menu) deserved some taste merits too.

For more detailed information and photos, please visit:
http://thearcticstar.blogspot.sg/2014/05/event-pan-pacific-orchard-hotel-sopra.html

  • Stayed: May 2014, travelled as a couple
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Thank TheArcticStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10atClaym0re, General Manager at Pan Pacific Orchard, responded to this reviewResponded 6 May 2014

Thanks for your kind compliments on your stay at Pan Pacific Orchard!

Located along the shopping hub of Orchard Road, our 5-star hotel enjoys close proximity to amenities and commute options. Offering a relaxing haven, complete with a plush bed, complimentary wireless Internet access, outdoor mineral water swimming pool and rejuvenating treatments at our award-winning St. Gregory spa; our hotel is catered for both business and leisure visitors.

Famed for its homemade pizzas, pastas and Italian liquor; the family-friendly Sopra Cucina & Bar allows guests to savour their food in a cosy ambience. We are pleased to hear that you also enjoyed the traditional Italian fare at this restaurant and bar.

We hope to welcome you back again soon!

Warmest Regards,
Dean Rossilli
General Manager

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Reviewed 2 May 2014

We were on our way back from a long holiday in New Zealand and Australia and were in Singapore for 3 days before we went home. We chose The Pan Pacific Orchard based on their location and boy were we happy with that. The hotel is just off orchard road and we could not get any better considering the price and quality. We were really impressed with the service as well, specially Duty Manager Roxanne who attended to us. We reached the hotel at around 8am, on entering the lobby we were immediately greeted by the guest relations who made us comfortable in the lobby seating and asked us for our passports, then Roxanne met us and told us that she could not find our booking and asked us to send the email confirmation we got from booking.com. Then she only had a twin room available for the category that we had booked and the king size bed was available only for the next category where there was a $30 excess. Roxanne upgraded us and gave our room without making us wait. This was a saving grace for us as we had been travelling for almost 24hours! We really appreciated her gesture! The room itself was spacious and had a comfortable bed and a toilet which had separate shower cubicle and bathtub. The Bell boys and the doorman were very friendly too, never missing an opportunity to greet us. We will surely be coming back to the Pan Pacific Orchard whenever we come to Singapore again.

Room Tip: Try Getting Rooms on the newly renovated floor, 9th floor was good.
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  • Stayed: April 2014, travelled as a couple
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1  Thank sashboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10atClaym0re, General Manager at Pan Pacific Orchard, responded to this reviewResponded 6 May 2014

Thank you for choosing to stay at Pan Pacific Orchard on your recent vacation to Singapore!

Situated at the heart of Orchard Road, our hotel is a short stroll away from the shopping malls and commute options. We are also delighted to hear that you enjoyed the upgrade to the comfortable and spacious King-sized beds, matched by impeccable service from our staff. We will definitely pass on your compliments to our Duty Manager Roxanne, bell boys and doorman; who will be pleased to hear that they made your stay a lovely one.

We look forward to welcoming you back again on your next visit!

Warmest Regards,
Dean Rossilli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Orchard

Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Singapore
#11 Business Hotel in Singapore
#18 Romantic Hotel in Singapore
#20 Spa Hotel in Singapore
#37 Luxury Hotel in Singapore
Price Range: £127 - £262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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