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“Its OK”

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Pan Pacific Orchard
Ranked #29 of 312 Hotels in Singapore
Ho Chi Minh City, Vietnam
Level Contributor
59 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Its OK”
Reviewed 14 August 2014

Yes it is well located and has been upgraded in recent years, and the price certainly reflects this.
I really don't like those little white modern pods for reception, just no room to put any thing and sort out paper work, what's wrong with a good old fashioned reception desk which is practical.
I would say its not exceptional and not bad, just about meets expectations.
During my last two visits I was promised that my loyalty card would be updated to reflect the stays there, but to date nothing, why make promises you don't keep?

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Hubbleys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 24 August 2014
Thank you for choosing to stay with Pan Pacific hotel!

Indeed, our hotel is well-located at the cusp of the famed Orchard belt and a stone’s throw away from major transportation and entertainment options, and we are glad that this is of appeal to you.

Our reception area was designed to reflect a calm, refreshing Pacific welcome for our guests. We have taken note of your feedback and will look into ways we can further extend this through our interior furnishings.

With regards to your loyalty card details for your past two stays with us, we have updated these in the system and we trust this is reflected with immediate effect. Should you have any other comments or thoughts to share, please feel free to reach me at +65 6831 6602 or email me directly at dean.rossilli@panpacific.com.

We look forward to having you with us again in the near future!

Warmest Regards,
Dean Rossilli
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (466)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Queensland, Australia
1 review
Reviewed 14 August 2014

I always enjoy staying in GHA hotel and the Pan Pacific Orchard is one of the best. A great Hotel to stay while in Singapore. Wonderful and friendly service. Luxurious and very comfortable hotel only minutes walk from Orchard Road.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 18 August 2014
Thank you for choosing Pan Pacific Orchard!

We are extremely pleased that you consider us one of the best hotels in Singapore, and that you have been delighted by our warm Pacific hospitality that we aim to extend to every guest.

It’s lovely to hear that you found our hotel comfortable and well-stocked with fresh amenities, and appreciate our convenient location, only minutes away from the popular Orchard Road shopping and entertainment belt.

We hope to have you with us again soon!

Warmest Regards,
Dean Rossilli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 August 2014

I stay here at least ten times a year and the service and quality of rooms are consistently excellent. Very good location near Orchard subway and Orchard Road shopping. The executive lounge is well worth a little extra; cocktails every evening and excellent breakfast in serene surroundings. William and his fine colleagues make the lounge a very special place. There is also a nice mineral pool - no unpleasant smells of chlorine! All in all an outstanding hotel at a reasonable price.

Room Tip: Executive room upgrade is worth the extra money!
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  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 18 August 2014
Thank you for always returning to Pan Pacific Orchard!

We are delighted that you enjoy the convenience of our hotel, conveniently located within the famed Orchard Road shopping belt, and tucked so it offers busy travellers like yourself some respite away from the hustle and bustle.

We are also pleased that you enjoyed our exclusive Pacific Club benefits, which provides our Pacific Club guests with breakfast in the serene lounge, as well as evening cocktails to unwind after a long day. It pleases us greatly that you enjoyed the service of our Pacific Club Butlers and associates, under the leadership of Mr William Tan and will be sure to convey your appreciation to him.

Lastly, we are glad that you enjoyed our Outdoor Mineral Water Swimming pool, which comes with NASA patented Ion technology to eliminate the unpleasant effects of chlorination.

We look forward to your next visit with us again!

Warmest Regards,
Dean Rossilli
General Manager
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Sydney, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 August 2014

I stay at many hotels in Singapore, this was the first time at Pan Pac Singapore, Staff were very friendly and helpful. Nice room, with great amenities and a very pleasant breakfast experience. Ideally located for Orchard Road shopping without the noise factor of being right on Orchard road

Room Tip: As always best, to keep away from the elevator
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  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank MattBoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 12 August 2014
Thank you for making Pan Pacific Orchard your accommodation of choice!

We are pleased that you decided to give Pan Pacific Orchard a try and that you thoroughly enjoyed every aspect of your stay, from the warm Pacific hospitality that our associates are known for, to the well-equipped and spacious rooms that are well-stocked with toiletries, Nespresso machines and premium Gryphon teas as well as the mouth-watering international breakfast buffet spread.

Our hotel is also a stone’s throw away from the famed Orchard Road shopping belt and the Orchard Road MRT station, while still offering guests respite from the hustle and bustle of city life, and we are delighted to know that this was of convenience to you.

We expectantly await your next visit to our hotel.

Warmest Regards,
Dean Rossilli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macau, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

Pan Pacific Ochard (Singapore) is a good hotel, the location is near the Orchard road in Singpaore, and you could go shopping around the Ochard road, and take the MRT near the hotel. However, the hotel could offer more about tourist iinformation, such as tourist attraction, gransportation and the local foods.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Lam203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 12 August 2014
Thank you for making Pan Pacific Orchard your hotel of choice!

Our hotel is a stone’s throw away from the famed Orchard Road belt and Orchard Road MRT Station, and we are glad that you enjoyed the convenience of being a stone’s throw away from major shopping and entertainment options.

With regards to tourist information, we currently have a wide variety of visitor guides available at the main lobby and will continue to ensure that all guests receive first-hand information about the latest entertainment and food options in the vicinity.

If you have any other feedback, please do not hesitate to reach me at +65 6831 6602 or email me directly at dean.rossilli@panpacific.com.

Thank you and we hope to see you again soon!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2014

As expected, my last stay was like being home. From first moment of arrival, the staff from the concierge ,front desk, business center up to the room- excellent.
The staff with a positive attitude to serve and let the visitor feel like home.
The Hotel had been restored and upgraded not long ago ,but from visit to visit they keep doing changes and additional maintenance to bring and stand as a best choice on town.
Excellent breakfast to start the day, Excellent Business center to end the day.

Room Tip: Corner suites are large and sunny. Higher floors are very quiet.
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 12 August 2014
Thank you for choosing to stay with Pan Pacific Orchard!

We are extremely delighted that every stay you have with us feels like home. We pride ourselves on our warm Pacific hospitality and delivering a personalized experience to every guest, and we are delighted that you have found our service top-notch and our facilities in tip-top condition, from the concierge, to the front desk, business centre and restaurant.

We are also pleased that our efforts to continual upgrading of the hotel and facilities has indeed served our guests, such as yourself, better and enhanced every moment you had with us.

We look forward to welcoming you home once again!

Warmest Regards,
Dean Rossilli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 August 2014

Yes, the location can be deemed sketchy and it is not exactly the Ritz but Pan Pacific Orchard is fast becoming one of my favourite hotels in Singapore.

Room size is huge (by local standards) and the bed is really comfortable with good quality linen. Wifi is free and the rain shower and sunken bathtub is a dream.

Sure, breakfast spread could be improved and certain fittings in the room show signs of age but for its price and its location, I can understand why this is one of the more popular hotels in Tripadvisor.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sunshin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 10 August 2014
Thank you for making Pan Pacific Orchard one of your favourite hotels in Singapore!

We are pleased to learn that you enjoyed our spacious guest rooms, comfortable bed and good quality linen as well as the complimentary wifi, rain shower and sunken bath, all in the convenience of the room.

We do hope you had time to enjoy a cup of coffee and tea with the in-room Nespresso machines and premium Gryphon teas during this visit too, one of the key highlights many of our guests who travel on business appreciate, as they do of our intuitive media hub.

Thank you for your feedback on some slight areas of concern too. We have well noted these and taken steps to address how we can further improve to make your return visit an even more impressive one.

We certainly look forward to having you back with us in the near future!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#13 Spa Hotel in Singapore
#18 Romantic Hotel in Singapore
#29 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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