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“Good price-quality balance”

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Pan Pacific Orchard
Ranked #28 of 308 Hotels in Singapore
Munich, Germany
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good price-quality balance”
Reviewed 28 August 2014

Located at the end of one of the main commercial roads, it is a very good hotel, with big & conformable rooms, and high quality services.
Breakfast is abundant, capable of satisfying every type of taste.
The position allows to reach the Botanic garden and commercial malls in short time, and with metro or taxi it is possible to reach the Downtown/Marina bay in 15mins (quite easily)
For those staying more than one day in the city, it is a great choice to save some money without compromising quality!

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank TrunksA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 31 August 2014
Thank you for making Pan Pacific Orchard your hotel of choice!

Cconveniently located in the heart of Orchard Road and a stone’s throw away from major shopping and entertainment outlets, our hotel provides easy access to major attractions such as the Botanic Gardens and the Downtown/Marina Bay area, by either public transportation or taxi.

At Pan Pacific Orchard, we also take pride in ensuring that our spacious guest rooms are clean, comfortable and well-fitted with quality amenities such as in-room Nespresso Coffee Machine and a premium selection of Gryphon Teas. We are also delighted that you had a first-hand experience of the highest level of service that our associates are known for.

Lastly, it gives us great pleasure to know that you were impressed with the wide spread of cuisine available at our international breakfast buffet at our signature restaurant 10 at Claymore.
We look forward welcoming you back soon!

Warmest Regards,
Dean Rossilli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (456)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Sydney, NSW
1 review
Reviewed 26 August 2014

Husband and myself had not stayed in Orchard Rd area before, although familiar with S'pore hotels. Hotel was centrally located, although seemed a little pricy for the area. Staff were exceptionally friendly, and helpful. Service was intimate for a reasonably large hotel. Room was comfortable, clean and functional. Buffet breakfast (included in our rate) set you up for the day, just a pity that we couldn't book for dinner Sat and Sun as booked out - very popular with locals apparently.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank jetta06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 28 August 2014
Thank you for staying with us at Pan Pacific Orchard!

One of the hallmarks of our hotel is the convenience it provides, located within the heart of Orchard Road, and yet, in a quiet enclave just behind to ensure that city travellers like yourselves enjoy restfulrejuvenation.

We are also delighted that you had a first-hand experience of the warm Pacific hospitality that we are well-known for. Our associates pride themselves on delivering a unique, personalized service to every guest and we are pleased that this was a highlight of your stay with us.

We are also extremely pleased that you found our spacious guest rooms clean and well-fitted with refreshing amenities, Nespresso Coffee Machine and a premium selection of Gryphon Teas.Another highlight of our hotel is the abundant spread of international cuisine available at our restaurant, 10 at Claymore, and we are delighted that you had a satisfying breakfast with us.

We look forward to your return !

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2014

Nice room and facility, suitable for tourist to visit Orchard shopping area.

However, Comparing to Suntec PanPacific.
Breakfast line here is less in food variety.

I used to stay at Suntec, the restaurant there "Edge" is simply better than here.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Varan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 28 August 2014
Thank you for choosing to stay with Pan Pacific Orchard!

We are pleased that you found our well-appointed guest room nice and appreciate the refreshing in-room amenities, Nespresso Coffee Machine and a premium selection of Gryphon Teas.

As you have mentioned, our hotel is a stone’s throw from the famed Orchard Road shopping belt, with an array of shopping and entertainment options yet tucked away in a corner, providing the weary city traveler with an opportunity to relax and rejuvenate.

Thank you for your feedback about the breakfast spread and we will look into enhancing this experience further for our guests.

We look forward to welcoming you back!

Warmest Regards,
Dean Rossilli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
Reviewed 24 August 2014

This is a good hotel at Orchard area. All the shopping you can do near by. Excellent service, breakfast, internet access. polite staff with really nice behaviour always there to help you . whatelse a traveller need? I always like this hotel though i stay sometimes in PAN PCIFIC, Teamask Boul.. because it is near to my office. Or else my preference is this one.

Room Tip: Nice view from the top
See more room tips
  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Hemant13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 28 August 2014
Thank you for staying with us at Pan Pacific Orchard!

As you have mentioned, we are conveniently located at the crossroads of Orchard Road, with shopping and entertainment facilities at our doorstep. Despite being in the heart of town, we are situated in within a quiet enclave just a step behind, to ensure that the our guests enjoy respite and rejuvenation.

We are also delighted that you had a first-hand experience of the highest service standards that we are known for. Our assocites are well-prepared to deliver beyond every guest’s experience in order to ensure a unique experience for each guest, and we’re delighted that this helped to make your trip here a memorable one.

We look forward to your return!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2014

We enjoyed our stay at this wonderful hotel. Very caring and responsive staff and fantastic amenities. Loved the swimming pool, Gym and the use of all the facilities even after we checked out. There were staff always asking us if they could help and the service in room was fantastic as well. Highly recommended. We hope to go back to this hotel on our next visit. Thank you to everyone at the hotel for making our stay a pleasant one. Shopping in Orchard road is just next door and easy to get every where by taxi.

Room Tip: We stayed in a twin delux room. Very good
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank cotterpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 24 August 2014
Thank you for choosing to stay with us at Pan Pacific Orchard!

We are very happy to hear that you found your stay wonderful and our associates very caring and responsive. We place great emphasis on extending genuine, personalised service to each guest and we are pleased that you had a first hand expreince of our Pacific hospitality.

It gives us great pleasure too to hear that you loved our fantastic amenities, especially our outdoor mineral water swimming pool, 24 hours TecnoGym fitness centre as well as the contemporary guest room outfitted with Nespresso machine and premium Grpyhon teas for your enjoyment.

A key advantage of staying with us is our locality, a stroll away from all the shopping that Orchard Road has to offer yet situated in the exclusive enclave of Claymore, where a restful respite awaits.

Thank you for recommending us and we definitely look forward to welcoming you back on your next visit to Singapore!

Tip: Do pick-up our official Shopping Guide to Orchard Road which offers you recommended itineraries the precinct to maximize your time here.


Warmest Regards,
Dean Rossilli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Islamabad, Pakistan
Level Contributor
310 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 19 August 2014

We stayed here for three nights. The suite was good and the bathroom was super clean. It's a green property just off Orchard Road, which is the heart of Singapore. Can't find great views from the rooms, but just step out of the hotel and you are bang in the middle of Orchard Road which has infinite of shopping and eating options.

  • Stayed October 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SaadSeeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 22 August 2014
Thank you for staying with us at Pan Pacific Orchard!

We are happy to know that you enjoyed our Pacific Club Suite and found it comfortable and the bathroom super clean!

Located just a stroll away from the famous Orchard Road, the hotel offers the best of shopping and entertainment options whilst offering a quiet respite from the bustling city.

As you rightly observed, being at the crossroads of Orchard Road means that there is a wide array of dining choices as well, including our award-winning restaurant, 10 at Claymore! We surely look forward to welcoming you back again!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2014

Well, just completed another great stay at the PPO, excellent service was provided as usual by all hotel staff. Room was very comfortable, clean and refreshing. For me, the location is excellent and several eateries are within walking distance. I will be returning to Singapore again on 31 August 2014 and have already booked another stay at the PPO.

Room Tip: Higher floors gives you the best views of the areas
See more room tips
  • Stayed August 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeanRossilli, General Manager at Pan Pacific Orchard, responded to this review, 22 August 2014
Thank you for choosing to stay with us at Pan Pacific Orchard time and again.

We are delighted that you have found our service impeccable and enjoyed our comfortable and well-furnished guest rooms.

We are pleased that our excellent location, with the famed Orchard Road just a stroll away, offered convenient access to endless shopping and entertainment options, yet offering a quiet retreat away from the hustle and bustle of the city.

We are extremely pleased to know that you will be staying with us again on 31 August and look forward to welcoming you back then!

Warmest Regards,
Dean Rossilli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Orchard

Property: Pan Pacific Orchard
Address: 10 Claymore Road, Singapore 229540, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Singapore
#11 Business Hotel in Singapore
#13 Spa Hotel in Singapore
#18 Romantic Hotel in Singapore
#28 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pan Pacific Orchard 5*
Number of rooms: 206
Official Description (provided by the hotel):
The newly refurbished five-star business hotel is proud to unveil a refreshed collection of guestrooms, meeting spaces, facilities and food and beverage outlets. Conveniently located in the vibrant shopping district of Orchard Road, Pan Pacific Orchard is an oasis in the heart of the city. Our rejuvenated guest rooms are distinguished by soothing palettes, natural accents and modern furnishings inspired by the inviting warmth of the Pacific. Invigorate your senses at our newly introduced award-winning St. Gregory spa. Relax and rejuvenate your body and mind with signature spa treatments or indulge in 10 at Claymore’s signature Plates of Pleasure, a delightful repertoire of premium meats grilled to succulent perfection, coupled with a delectable buffet spread. Exuding understated sophistication, Pan Pacific Orchard, Singapore is your ideal getaway for busy urban dwellers. ... more   less 
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Also Known As:
Pan Pacific Orchard Hotel Singapore
Pan Pacific Singapore
Singapore Pan Pacific
Pan Pacific Orchard Singapore

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