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“Great hotel, great location IF you like tourists”

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Novotel Singapore Clarke Quay
Ranked #73 of 312 Hotels in Singapore
Certificate of Excellence
Sydney
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great hotel, great location IF you like tourists”
Reviewed 13 December 2011

The Novotel Singapore was my natural choice for my first official business trip to that beautiful country. My expectations were fuly met regarding friendliness, cleanliness and value for money.
But because the hotel next to one of the night club areas (Clark Quay) it is noisy until early mornings - 5am at least. Thankfully my room was on the 20th floor, so it was OK but the rooms below me must have had many sleepless nights.
Another area for improvement is the Gym. It's basic and you need to get up early to get onto the machines. It's good but basic.

Yes, I will go there again - simply because it's good and has an awesome vie wof teh city.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ELO_Australia_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, 11 January 2012
Dear Guest

Warmest greetings from Novotel Singapore Clarke Quay

We are delighted to learn that you had enjoyed your stay with us. Thank you for sharing your experience with us and with the travelers on Trip Advisor. I am pleased that you had an enjoyable stay with us and we appreciate that you will be staying in our hotel in your future travels to Singapore.

Your compliments towards our hotel’s location and facilities are greatly appreciated. Our hotel is indeed located in the midst of Clarke Quay which is the entertainment hub of this vibrant city, offering many choices of bars, restaurants and night entertainments only a stone throw from the hotel.

I have noted your feedback in regards to the gym and facilities, which will be duly shared with the department manager for review.

We look forward to welcoming you again for another enjoyable stay with us in the near future.

Warm regards

John Chetty

Assistant Manager – Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
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A TripAdvisor Member
Reviewed 12 December 2011

The sleeping room and bath room are most important for me. Keep the cleanliness !

Location of this hotel is strategic and closed to the exciting dinning restaurants.

The room is big, it's very good.

Service is very good for the customer.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, 11 January 2012
Dear Guest
Warm greetings from Novotel Singapore Clarke Quay and, it is our pleasure to have you as our guest.
Novotel Singapore Clarke Quay is situated at the heart of the entertainment hub of this vibrant city where there are many choices of the restaurants and bars at the door step of the hotel.
We look forward to welcoming you back for another enjoyable hotel experience with us in the near future.
Warm regards
John Chetty
Assistant Manager – Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 December 2011

Really nice hotel ,its one of the best at best location .
Clarky que is singapore's happening place and pn top of that accomodation in novotel.
Very good services and nice food.
very clean and wel mainained.
Food was also ok.
Overall nice exp.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dinesh_Valani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
142 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 11 December 2011

Easy 15-20 minute trip from the airport, about SG$25 in a cab. Friendly check in, although not fast. The reception is located on level 7, and they have a "mac corner" for free internet access. The room was mainly clean (a bit of mould in the shower), and the bed was comfortable. My room seemed to have a small balcony although the sliding door didnt open. It was called a bayview room I think, although it really just had a view of a small part of the river, and the city. The pool area was good. You have to change lifts on the 7th floor to get to your room, which was a bit annoying when the lifts were slow to come.
Room service was quick, but lukewarm.
Check out was a bit slow, they need more staff on the desk. I was served reasonably quick by the one person on duty, but I dont think the 5 guests lined up behind me were impressed.
I probably wouldnt stay here again. The hotel is functional with restaurants and a shopping mall underneath, but it lacks character or any kind of competitive advantage as far as I could see. One problem they need to address - the hallway on my floor absolutely reeked of cigarette smoke.

  • Stayed November 2011, travelled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Brocko25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Level Contributor
202 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 11 December 2011

We stayed at the Novotel, Clarke Quay, 30th November - 4 December. This is a very nice and comfortable hotel and is very convenientally located for all the action in Clarke Quay.

We stayed in room on 18th floor, with stunning views of the Singapore River, the "Singapore Flyer" and Marina Bay Sands. The balcony is kept locked (for safety reasons) but will be unlocked if prepared to sign a disclaimer.

Rooms were kept impecably clean and beds extremely comfortable with high quality Egyptian cotton sheets.

There is free internet access available on the 1st floor lobby area, where five Apple Macs are available. Useful for printing air boarding passes etc (foc !).

The hotel is generally geared towards business travellers rather than tourists, but it is worth the extra to stay here, although the room price is above the normal price range for tourist accommodation in Singapore.

Package did not include breakfast, so unable to comment on this aspect.

All staff very helpful and friendly.

Keith & Sunay

Room Tip: High floor room (18th floor) for stunning views over Singapore.
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KEITH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stone, United Kingdom
Level Contributor
132 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 9 December 2011

I keep getting hotels which deserve a 3.5! But I went for 4 because The best bits are the location, central to lots of cool places and walkable to the marina and other exciting places. Also at the top of the list are the staf,, attentive and helpful. Ok I mentioned the rooms but my biggest problem is the breakfast buffet 30 Singapore Dollars and all I really wanted was toast and coffee, the selection is brilliant but htat is why I weigh so much! Also I am going to start boycotting hotels that charge for the internet!

  • Stayed December 2011, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank sparky_112358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manila
Level Contributor
3 reviews
3 hotel reviews
Reviewed 8 December 2011

got upgraded to premium floor with stunning river views. staff was friendly and accommodating. breakfast buffet was diverse and superb. place was right beside clark quay and 7 eleven convenience store was downstairs. will definitely stay here again.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric B V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingapore, Manager at Novotel Singapore Clarke Quay, responded to this review, 10 January 2012
Dear Guest

Warmest greetings from Novotel Singapore Clarke Quay

We are pleased to hear that enjoyed our newly renovated Premier Floor rooms during your stay. I would like to thank you in taking precious time to share with us your generous compliments.

Novotel Singapore Clarke Quay is situated centrally in the midst of the entertainment hub of the vibrant city which has great choices of restaurants, bars and night spots.

We look forward to welcoming you and your family back for another enjoyable hotel experience with us in not to distant future.

Warm regards

John Chetty

Assistant Manager – Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#67 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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