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“Excellent Stay”

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Novotel Singapore Clarke Quay
Ranked #73 of 308 Hotels in Singapore
Certificate of Excellence
Jakarta, Indonesia
2 reviews
“Excellent Stay”
Reviewed 18 March 2014

Stayed for 3 nights in a very spacious executive room with wife and 2 kids on our 1st trip to Singapore. We feel very fortunate to have chosen this hotel because of its excellent location.
Only 5 minutes’ walk to the MRT clarke quay and bus station is available in front of the hotel. 7-eleven, McD, Starbucks and supermarkets are also available downstairs.

We arrived at 10 am and check-in staff let us went into the room earlier, they also provide free in-room wi-fi as a compliment to le club member.

Room service was beyond expectations, they provided extra towels and complimentary mineral water, knowing that we stay with the kids. The concierge was friendly and very informative.

Our room was fairly quiet, no noise heard from the outside because it overlooks the fort canning, but we still can see the Singapore city views from the balcony.

Overall the stay was excellent, will be back!!

Room Tip: Choose higher floor with marina bay views.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tengku_Acil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingapore, Quality Services at Novotel Singapore Clarke Quay, responded to this review, 23 April 2014
Dear Tengku_Acil,

Thank you very much for choosing to stay with Novotel Singapore Clarke Quay on your first trip to Singapore and sharing such an encouraging feedback here on TripAdvisor.

It is truly a pleasure to read that you had a memorable and enjoyable stay. Situated in the heart of Clarke Quay, the hotel is indeed surrounded by the best variety of entertainment hotspots and chill out places, offering some of the best nights out in Singapore.

At Novotel, our mission is to ensure our guests’ satisfaction hence it is very encouraging for us to know that you were satisfied with every aspect of your stay.

We sincerely appreciate the time you have taken to recognize our efforts and we look forward to the pleasure of welcoming you back again soon.

Best Regards,
Nur Shahidah
Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Shanghai, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2014

Novotel Clarke Quay is my company's corporate hotel. I've been stayed with this hotel several times. In general, it is with good location, nice people, comfortable facilities. It makes me feel like home when staying with Novotel Clarke Quay.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EGAO2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingapore, Quality Services at Novotel Singapore Clarke Quay, responded to this review, 23 April 2014
Dear EGAO2014,

It was a great pleasure to have you as our guest during your visit and it is truly a delight to hear that Novotel Singapore Clarke Quay has always been your home when you visit Singapore.

We are glad to hear that we had provided you a pleasant experience during your stay. Your kind compliments on our location, rooms and facilities are highly appreciated.

On behalf of the entire Novotel team, we thank you very much for your continued patronage and we anticipate to the pleasure of welcoming you back again soon.

Best Regards,
Nur Shahidah
Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 March 2014

We stayed in Novotel ,Clarke Quay for a night and it was a fantastic experience overall leaving us with cherished memories. We were lucky to stay on one of the top floors of the hotel from where, we could get a breath taking panoramic view of Singapore 's landmarks from the Marina bay to the gigantic Ferris wheel and the river taxi ferrying passengers through the quay. The strategic location of the hotel was useful in touring the buzzing places by walking along the riverside. Talking about the hotel, the staff were very courteous. Quality officer Ms. Kumi was very friendly and helped us with a lot of tips about the city and the services offered by the hotel for the guests. The breakfast buffet was a sumptuous spread and a dip in the pool was the perfect foil for our stay. The staff at the restaurant were friendly too, helping us to choose the right food. Novotel 's service has to be appreciated for the minute details that they concentrate on such as a customized welcome for the guests when the television is switched. The room was also perfectly arranged room with all necessary amenities. Not to mention about the concierge which took care of our heavy luggage even after we had checked out of the place. This made us to explore more of the city without the botheration of carrying our heavy baggage around.
Overall our experience with Novotel was great and would love to stay there again. Thank You for the services.

Room Tip: The top floors offer a spectacular view of Singapore's landmarks
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VVid30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelSingapore, Quality Services at Novotel Singapore Clarke Quay, responded to this review, 23 April 2014
Dear VVid30,

Thank you very much for sharing such a wonderful feedback of your recent stay with us. It is truly a delight to receive your 5-star review of our hotel as our ultimate goal is to ensure that our guests are fully satisfied with every aspect of their stay.

We are glad to hear that we had provided you a pleasant experience during your visit. Your kind compliments on our location, rooms and facilities are highly appreciated.

We thank you for writing and have not hesitated in passing on your kind words to Ms. Kumi. We know she will be delighted to learn that her efforts have been appreciated and remembered.

It is truly rewarding to know that the warmth and attentiveness of our team had contributed towards your decision to stay with us again. We certainly look forward to welcoming you back and extending another memorable stay.

Best Regards,
Nur Shahidah
Quality Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#67 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
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Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

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