We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very poor quality”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Novotel Singapore Clarke Quay
Ranked #73 of 312 Hotels in Singapore
Certificate of Excellence
Write a Review

6,052 reviews from our community

Traveller rating
    1,941
    2,759
    944
    271
    137
See reviews for
1,908
1,921
459
1,136
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (959)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Sydney, Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2014 via mobile

Stayed for four days, nice stay.
Poolside breakfast, followed by a swim, walking distance to happening Clarke Quay, walk to MRT (public train network), fort canning close by, can't get any better.
Small gym was a disappointment, if ur holiday involves working out!

Stayed February 2014, travelled with family
Helpful?
Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
89 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 27 July 2014

Stayed here for 1 night on work. Location is really the highlight of the hotel, with the hotel being at Clarque Quay. Lots of eateries and pubs around. The rooms are nice and spacious & hotel staff was nice and courteous.

The only area of improvement is that they do not have free wifi in the rooms. You need to come down to the lobby to access free wifi which is a bit of pain.

All in all a good stay

Room Tip: Ask for the front facing rooms, they have better view
See more room tips
  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sudhir S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KGBossino, General Manager at Novotel Singapore Clarke Quay, responded to this review, 29 July 2014
Dear Shuklasudhir,


I would like to express my gratitude for taking the time to review our hotel on TripAdvisor.

Our excellent location indeed offers guest with various dining and shopping choices. I am truly delighted that it has made your stay with us enjoyable.

At Novotel, we make every effort to ensure our guests’ full satisfaction with every aspect of the stay, hence please rest assured that your suggestions have been highlighted to the relevant department heads for further review and discussion.

Your patronage is much appreciated and we are looking forward to welcoming you back again soon.


With Best Regards,
Kevin Bossino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
262 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 26 July 2014

I have stayed a few times and normally everything is ok. Last time there was an issue with the service but the matter was handled very professionally by one of the reservation manager and all went through well. I will be visiting here again on my next trip as the location is just excellent.

  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 July 2014

Stayed for 5 nights, upgraded to premier room for free. Couldn't believe the in room WiFi was 28$ a day! Its free in lobby however.....also if your in the premier rooms you can connect to the lounge one from your room free ha! Never used the restaraunt as it was being remodelled and read some bad reviews also thought it was over priced. There are plenty of other dining options just down in the mall below hotel, the Japanese supermarket has some great sushi. Most shops in the mall open at 10 so if your up early you don't have to many options.
The subway station is across the river maybe 10minutes walk, taxis are cheap too. The area really comes to life after dark with the many restaraunt and bars. Its a good location but I don't think I would stay here again.

Room Tip: Rooms facing the river will get a great view of the marina sands light show at 8 everynight
See more room tips
  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ScubaTuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 25 July 2014

We stayed as a family with 2 children. We booked through a travel agent so I'm not sure if the information provided to the hotel was correct or not, however when we arrived to our room there was only 1 king bed. 2 roll aways were brought in without any fuss, it was just a little inconvenient as we were all tired.

The room was quite spacious. At check-in we were advised to join the Le Club program as it would entitle us to free wifi in our room. There was a delay in joining but this was swiftly sorted the next day by Kumi. Kumi was super efficient and made us feel very welcome.

Breakfast offered quite a variety. Prabu was very welcoming and professional. During our stay the breakfast relocated to the 6th floor due to renovations in the restaurant on the 7th floor. The new location was lovely, very grand.

The reception area was very noisy during the renovation time, however no noise from the renovation could be heard in the guest rooms.

Housekeeping was a bit of a hit and miss job. Our room wasn't vacuumed during our stay (6 nights).

The location is great, attached to a shopping centre, close to the MRT station.

We'd happily stay here again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Family_Cat_of2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KGBossino, General Manager at Novotel Singapore Clarke Quay, responded to this review, 29 July 2014
Dear Family_Cat_of2,


We are truly grateful for your feedback and are happy to know that you enjoyed our central location and had an overall pleasant stay. Your comments have been shared with Kumi, Prabhu and the rest of the team and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services.

We do apologise for any inconvenience caused. Our housekeeping team has also been briefed to step up on room inspection in order to provide guests a comfortable stay.

All of us at Novotel Singapore Clarke Quay thank you for your patronage and we hope to welcome you again soon.


With Best Regards,
Kevin Bossino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Singapore hotels
The Quays
Swissotel Merchant Court Singapore
The Quays
Park Hotel Clarke Quay
Park Hotel Clarke Quay
#50 of 312 in Singapore
3,829 reviews
The Quays
Park Regis Singapore
Park Regis Singapore
#49 of 312 in Singapore
3,428 reviews
Show Prices
Show Prices
Show Prices
Carlton Hotel Singapore
#52 of 312 in Singapore
3,795 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Singapore Clarke Quay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Singapore Clarke Quay

Property: Novotel Singapore Clarke Quay
Address: 177A River Valley Road, Singapore 179031, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Singapore
#45 Business Hotel in Singapore
#46 Family Hotel in Singapore
#67 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Singapore Clarke Quay 4*
Number of rooms: 403
Official Description (provided by the hotel):
Novotel Singapore Clarke Quay combines convenience and comfort in the center of town. This 4-star hotel is the perfect choice for your next business trip or holiday, and is located close to the famous shopping paradise of Orchard Road and the Suntec City Convention Center. Featuring 403 beautifully appointed rooms, plus a Premier Lounge, Novotel Singapore Clarke Quay offers great conference facilities, plus an outdoor swimming pool, a bar, and three restaurants serving local and international cuisine. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Hotels.com, Odigeo, Southall Travel, Ebookers, Ctrip TA, Agoda, Priceline, Traveltool, S.L.U., TripOnline SA, Hotel.de, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Novotel Singapore Clarke Quay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Singapore Clarke Quay Hotel Singapore
Novotel Clarke Quay Singapore
Singapore Novotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing