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“Love the view and comfort”

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Mandarin Oriental, Singapore
Ranked #15 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 14 August 2014

Staycation to watch Singapore's National Day Parade preview - great location.
Club rooms include afternoon tea, evening cocktails and champagne breakfast... great for people on staycation.
Staff is very friendly - very good experience except that when we requested for change in batteries of tv remote control, no action was taken until room service.

Room Tip: Habour view room has incredible view. Choose club rooms for guaranteed high floors.
  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank woochanghong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 August 2014

For a place to sleep, perhaps this makes sense. From a service perspective, this hotel leaves a lot to be desired. Extremely disappointing service levels and uncaring staff.

The breakfast is extensive in the hotel. Rooms are ok but not exceptional. Would not return here with all the other options and alternatives available.

Stayed: March 2014, travelled as a couple
Thank ADfromLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOSingapore, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 18 August 2014

Dear Mandarin Oriental Guest

Thank you for taking the time to share your valuable feedback with us.

We have duly noted your comments regarding the service standards of our colleagues, and would like to reassure you that we will strive to meet all guests’ expectations. We will reach out to you shortly to address these concerns personally.

Please accept our sincere apologies for the inconvenience and disappointment caused.

We certainly look forward to having the pleasure of welcoming you back again.

Yours sincerely

Jess Lam
Hotel Manager
Mandarin Oriental, Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

i was here long time ago and i m very happy to see it s one of the best hotels in singapore
i was in singapore for a business travel and here i could relax after a long flight.
excellent service. a very good experience
i hope to return soon

  • Stayed: September 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank raipat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

Wow- what can I say ! Fantastic view, great room, beautiful bed linen !

Service is as to be expected from Mandarin Oriental (good albeit perhaps a little static)

Was here for work and definitely the correct choice

Room Tip: higher floor
  • Stayed: May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank SiemReaplover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014

We couldn't fault this hotel - it was absolutely beautiful. The staff were fantastic and made sure that our stay was wonderful. The hotel is walking distance to a lot of attractions and places to eat. The pool area is very relaxing, with plenty of cabana's to relax in and listen to music. We had a City Suite which was huge. I would highly recommend this hotel.

  • Stayed: September 2013, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Motlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

2013 National Day stay at MO, got a 'small problem' with the hotel toilet.
The management was fast to reply and promise an upgrade to suite if we return again.

Usually the "Super Holiday" date, the premium room or suite will be 2x or 3x more expensive, and will be full house. Was wonder will they still remember their promise after 365days.

2014 National Day, last time it was organise at Floating platform, so we decide to go back to MO for celebration. Surprise they still can track our last stay and keep the Promise upgrade us to suite, despite it will be a loss profit business for them.

Thank to Mr Sumit Bhardwaj, just base on e-mail communication , he settle all the items that had promise 1year ago for us. From the early check in, late check out next day 6pm, the free carpark ticket, extra bed etc.

Check in is smooth, just take 3mins, and we got our card key, and we are given the highest floor - 21st.
The children got a great time playing at the pool, while the lady enjoy the shopping at the marina square. It quite a nice view at the swimming pool too.
Family and Friends watching the grand NDP show at evening time and taken a lot of amazing firework photo.
The location is good as you can walk to MBS, Merlion Park, Financial centre, or even go Garden by the Bay.

Overall, a happy celebration, and most important, Mandarin Oriental keep the promise, that what a great Hotel is all About. Thank to the the MO staff at counter, pool, room service and those take care of our car, you're do a great job!

Room Tip: Choose Harbour view. Get a suite if you can afford, especially if you travel with a family of more...
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Hin99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

My wife and I stayed at the Mandarin Oriental on a recent stay in Singapore. It was an excellent choice and we had a room with a harbour view. We had a great view of the harbour lights at night, and of the preparations for the Singapore National Day Parade. The reception and concierge staff provided excellent service, and they went out of their way to make sure that our needs were met. Their efficient and polite service was appreciated, particularly in organising an evening tour and re-checking our airport transfer. The main detraction was the lack of a free wifi service in the rooms.
The hotel is a great place to take in some of Singapore's key attractions with the Singapore Flyer, Marina Bay Sands and Gardens by the Bay (to name a few) being within walking distance. The hotel is conveniently located to the Marina Square Shopping Mall. There is plenty to see and do in this part of the city.
Thanks for your vote if you found this review helpful.

Room Tip: Ask for a harbour view and honeymoon package.
  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
5  Thank TWal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Singapore

Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Singapore
#6 Spa Hotel in Singapore
#7 Business Hotel in Singapore
#10 Family Hotel in Singapore
#15 Luxury Hotel in Singapore
Price Range: £237 - £417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Number of rooms: 527
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded Five Star status for both accommodation and spa in the prestigious Forbes Travel Guide for six consecutive years (2012 to 2017). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues, and minutes away from Suntec Singapore International Convention & Exhibition Centre. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and two lounges overlooking the spectacular Marina Bay. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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