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“First Class service, no less !”

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Mandarin Oriental, Singapore
Ranked #15 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 1 September 2014

Although the rooms are a bit old in style, the hotel is remarkable with an extremely nice and professional staff !!
The Oriental Club lounge is exceptional and deserves, without a doubt, 5 stars.
If you enjoy dining at a Steakhouse, try Morton's in the hotel, one of the best meat place in Singapore. Just make sure that you have a table reserved ahead of time, otherwise you might find yourself eating at the bar... even though tables are available, which was disappointing.
If you are a traveler with high expectations like me, then you must stay at the Mandarin Oriental.

  • Stayed: May 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Laurent_M10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,892 - 1,898 of 5,644 reviews

Reviewed 1 September 2014

I adore this hotel and it's staff. From the minute you walk in the door, you are treated to the very best. From the ambience, to the service, the views over the Marina, the rooms, the restaurants and the spa, all are outstanding. I cannot recommend highly enough. This hotel's star rating and status are most definitely well earned.

Room Tip: Select a room with a Marina bay view, higher floors are better.
  • Stayed: February 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Carolyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2014

The staff was uniformly polite and friendly. The location is great.

After that, there's not a lot to be said for what should be a superb hotel. The maid service, while friendly, was not particularly consistent. The Concierge couldn't have been more pleasant, but wasn't especially helpful. The room wasn't organized very well, especially the lighting.

Truly disappointing - especially at those prices!

Stayed: August 2014, travelled on business
3  Thank Hal013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOSingapore, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 4 September 2014

Dear Mandarin Oriental Guest

Thank you for sharing your valuable comments with us.

We are sorry to hear that you had an unpleasant experience with our housekeeping and concierge services. Please be assured that these issues have been addressed with the team and kindly allow us to extend our apologies for the disappointment caused.

We will strive to meet all our guests’ expectations and hope that we will have the pleasure of welcoming you back.

Yours sincerely

Jess Lam
Hotel Manager
Mandarin Oriental, Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

Stayed at the Mandarin Oriental, Singapore for business and this hotel pales in comparison to the other two Mandarin Oriental hotels I have stayed at (New York City and Barcelona). Overall this is a business hotel with very little soul. It has very nice location and views but the rooms were very old and outdated. The hotel needs an overall face lift as it is very dated and morbid. The service was not attentive and certainly not in keeping with this brand. The one positive is their breakfast which had a lot of selections, however their service was not great there either. I think it is best to re-examine this property and consider improvements on every level.

  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
5  Thank foundtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOSingapore, Hotel Manager at Mandarin Oriental, Singapore, responded to this reviewResponded 2 September 2014

Dear Mandarin Oriental Guest

Thank you for taking the time to share your valuable feedback with us.

It is with regret that we learned about your unpleasant experience and lapse in services. We would like to assure you that we will be addressing the reflected observations with the team and in our future planned changes, as we strive to continually improve our overall services and products to our guests. Kindly accept our sincere apologies for the disappointment.

We look forward to the pleasure of welcoming you back to the hotel for a more enjoyable stay soon.

Yours sincerely

Jess Lam
Hotel Manager
Mandarin Oriental, Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

Thoroughly enjoyed my 4 night stay here - wonderful service from the staff. Clean, modern well decorated room with a stunning view over the marina. Fantastic breakfast each day and top-rate fitness facilities: beautiful 25m swimming pool and a well kitted-out gym. Would not hesitate to return in the future.

  • Stayed: August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
4  Thank wypbem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2014

I'm living in Singapore so I think why I didn't try this hotel for go out from my routine..
many 5 stars hotel in Singapore and I've tried a view of them..
this is a great hotel, the room, friendly staff, and the service is great!
I would come back again in this hotel..

  • Stayed: December 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank yansen810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2014

During a trip through southeast Asia with the family we stayed 3 nights at Mandarin Oriental in Singapore in august 2014The Mandarin Oriental in Singapore is definitely one of the best hotels I ever have been to. We had rooms on the club level and the view to the marina was absolutely stunning. The service at this hotel is really outstanding. I would like to mention in specific Mr Ameya Naringrekar who was so friendly and doing everything to make our stay as pleasant as possible. Also the concierge was giving really good advice and helped us to make this stay unforgettable. The restaurants in this hotel are very good but also quite expensive. We tried both the steakhouse (Morton´s of Chicago) which is a bit noisy but has excellent steaks and the Italian restaurant which serves real Italian food. The breakfast is outstanding. The lounge at the club level is done very nicely with lots of art and the service there is fantastic. I recommend the club level in this hotel as it provides a nice distinguished atmosphere and allowed to relax after a day in the city.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank Olaf713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Singapore

Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Singapore
#6 Spa Hotel in Singapore
#7 Business Hotel in Singapore
#10 Family Hotel in Singapore
#15 Luxury Hotel in Singapore
Price Range: £238 - £422 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Number of rooms: 527
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded Five Star status for both accommodation and spa in the prestigious Forbes Travel Guide for six consecutive years (2012 to 2017). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues, and minutes away from Suntec Singapore International Convention & Exhibition Centre. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and two lounges overlooking the spectacular Marina Bay. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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