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“A perfect stay at Mandarin Oriental Singapore!”

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Mandarin Oriental, Singapore
Ranked #14 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 3 May 2009

I stayed at MO six nights from the 21st April 2009 for an anniversary holiday with my husband.

Before the trip I did lots of research and considered also the Raffles, the Ritz-Carlton and the Shangri, but decided on the MO. And that was the best decision, we were most happy with the hotel!

We took a limo taxi from the airport (about 18 euros) and were checked-in in our upgraded City suite (with Club services). We had a bottle of red wine, green tea, fresh fruit and bottled water (both replenished every day) and beautiful fresh flowers in the room. The suite had a large living room, a suitably sized bedroom, a dressing area, a guest wash room, a marble bathroom with a separate shower (and lovely Elemis toiletries, a big plus!). We had two large tv's and two entrances as well. There's lovely art all over the hotel, also in the rooms. The windows are from floor to ceiling.

The club services included: a champagne breakfast, an afternoon tea, evening coctails with lots of things to eat (both warm and cold, a theme every night (loved the Indian especially), well chosen French cheeses, and Moet, of course). Soft drinks all day, pressing of two items per day, late check-out until 8 PM, newspaper delivered every morning etc .etc.. The service in the hotel is exceptional all over, but especially at the Club. You can naturally use a PC, fax etc.; read magazines and books in the Club.

We liked the pool area, there were always vacant sun loungers and umbrellas. The nice young men were most helpful, they bring you fresh bottled water, fruit and sherbet and even clean your sunnies, if you wish! The pool is open from early morning to late evening. There's a really nice view to the city, the Merlion etc. from the pool area. You can also see the Singapore "eye" on the other side near the Ritz-C. As the sea is next to the hotel there's sometimes a welcome light breeze from the sea. There's a kiddie pool, but unfortunately some parents bring their small kids who can't swim (and who make lots of noise) in the adult pool. Scary! Fortunately this was not daily and normally the pool area was an oasis of calm.

Altough you can stuff yourself with the delicasies at the Club, the restaurants are well worth visiting as well. My favourite was the Dolce Vita (I'd come back to Singapore for the truffle risotto only) , the Cherry Garden was excellent and the more casual MELT was nice as well. All restaurants had good food and excellent service. The Cherry Garden is very nicely decorated.

The housekeeping at the hotel is exceptional. The room and the public areas are spotless. Nothing was ever missing in the room like in some other top hotels we have stayed in, on the contrary the amenities were ambly replenished every day. I sent my "travel trousers" for laudry and they had also resewn a hanging button! The laundry and pressing were always returned in excellent condition and much earlier than expected.

The location of the hotel is brilliant, you can walk to lots of places once you get used to the heat and the humidity which took us polar bears a day or two . The colonial area, the Esplanade, the Merlion, the Raffles etc. are only a short walk away. Singapore is much more greener than expected, my husband saw a big parrot next to the hotel! Taxis are really cheap, don't hesitate to save your feet in the heat. The lowest fare was less than two euros from the hotel to the City Hall MRT (underground) station.

There's so much to see in Singapore, our only regret was that we only stayed six days. We'll certainly return to Singapore and the Mandarin Oriental!

  • Stayed: April 2009, travelled as a couple
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2  Thank MrsMK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,924 - 3,930 of 5,733 reviews

Reviewed 30 April 2009

WOW! What an amazing hotel! We arrived at the MO around 5:30 am and they allowed us an early check in at no charge. Our luggage was left behind in Vancouver and the staff took it upon themselves to work with the airline to sort it out on our behalf. While they did this, they also loaned us clothes so that we had something clean to go shopping in. The hotel is connected to a mall (these are so plentiful in Singapore that you're never far from one!) so we quickly picked up some necessities after a quick nap. The breakfast buffet at MELT (in the MO) was incredible! They had fresh fruit, homebaked breads and pastries, homemade jams and preserves, all the western buffet classics, Indian choices, and Chinese choices including Dim Sum. It was the best breakfast I've ever eaten, but it wasn't cheap. We had booked a Harbour View Room, and the upgrade cost was well worth it. The room (#1207) was exactly as they show on their website and we were able to take postcard perfect photos right from our room. The bed was very comfy, which was important after a long trip from Canada and all the staff made us feel like we TRULY mattered. Every detail was taken care of and the hotel was immaculately clean. It was a delightful experience and we will definitely stay with MO again.

  • Stayed: April 2009, travelled as a couple
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Thank nielsensmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2009

I've no idea what the correct smiley or web-speak or whatever it is for the emotion that I'm trying to put across but I believe it can be summed up with:

*standing ovation*

Without a doubt the best of the 5 hotels we stayed in during our little SE Asian trip (Four Season’s Jimbaran Bay, Banyan Tree Bangkok, Mandarin Oriental KL, Le residence Ankor Wat)

We stayed in a Suite, 2 entrances and 2 bathrooms, not too large at 75sq/m and good views, 2 plasmas, cinema system, guest bathroom, etc.

Hints for a good stay:
• Club lounge is a must simply for the additional level of service.
• Use the hotel limo service for transfers. We’re used to 1 or 2 people ready and waiting as we enter, but they had 10 people waiting for my wife and I.
• Try the Sushi and the Italian restaurants which were highly enjoyable.
• Harbour view may not be worth the extra it as the skyline is damaged by the cranes developing the casinos across the bay (take note of the when we were there though).
• The cocktail bar was well stocked and presented some exception live jazz and soul.

What didn’t we like: Actually could not criticize anything except maybe the Italian a la carte restaurant sitting right next to the pool where you run the risk of noisy kids disturbing your meal.

The after stay follow up was good with the club lounge also re-confirming flights even when we had checked out and were at another hotel.

Highly highly recommended!

  • Stayed: March 2009, travelled as a couple
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2  Thank Irishlatino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2009

Mandarin hotel is situated right there in hub of Singapore. Though travel time from airport is there but its applicable for all the hotels. The sea is just a few steps away. The hotel has got magnificent candeliers. The ballrooms are real grand ones. The pool side is located on a terrace which provide a panoramic view of the city. Though no diving!. The room are nicely laid out, especially the bathroom area. The in-room entertainment is good with bose speakers around.
The reception area tough looks small but is explorable to great details. The hotel has got adjoining shopping area. The connectivity to and from hotel is good.

  • Stayed: April 2008, travelled with friends
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Thank hemantra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2009

We have just spent 6 nts at the MO, our 3rd stay at the hotel. I personally am a great fan of the Group and the Brand, and have worked them with them in the past,having been in the hotel industry. However, some disappointment that there was no real recognition of the fact we were returning leisure guests ( come on MO, if Ritz Carlton can do it!!). We were given a harbour view room, when my husband mentioned that we had been automatically upgraded to this on our last stay - but we had to ask. Remembering that a 6 nt stay is quite good for the hotel, particularly in this business environment. It was also my husband's 50th birthday and again no real recognition, evn though I mentioned this on my first reservation request e-mail. Subsequently, I asked what birthday amenites were available - and received a good response. But these things should be picked up by reservations in the initial communication with a Brand of this calibre and not prompted. We were not sure if th hotel is economising in this difficult environment, but the room AC could not be set below 18.5 and the ambient temperature was actually 20 degrees in the room - it was very warm at night and we found ourselves hot and sleeping without covers. We did request to have the AC checked - which it was. Unfortuantley, a maintenance card was left in our room, noting that the room termperature had been reduced to "VIP Level"! So, we assume that if you take a suite or the club floor, your room can be set to a cooler temperature! O.k, so internally these"standards" can be agreed, but the guest doesn't need to know!! By and large, the staff are still superb and one of the main reasons we come back to the hotel each year. But, we noticed some variation this time, depending on department. Room service were terse and abrupt when I asked if it would be possible to receive 2 glasses of wine in under 45 mins, as we were going out. We were not requesting a full meal! I understand the operational restraints of hotels - but this a 5 star establsishment. That said, most staff are excellent and a huge assett to the hotel. Our last small gripe, relates to breakfast ( not the food, which is amazing). But the hotel clears down exactly at 10.30 am, to set up for lunch ( being a business hotel). It is uncomfortable when your unfinished plates are cleared quickly and when you are aware that people are waiting to do this! Also, being told every morning, for 5 days, at 10.15 am that the breakfast will be finishing at 10.30 am, is just annoying. A discreet sign at the entrance woud be less officious and intrusive.
To sum up, even though the rooms and bathrooms are smaller than the RC next door, this is still a classy hotel, with great views, in a fantastic location. There is excellent attention to detail in most areas and it is a haven in the midst of the bustle of S'pore. Being opposite the Esplanade and a pleasant walk to Clarke and Robertson Quay are also big positives. On balance, we would still choose to stay here again, but it would be good to see the service standards being more consistent - as they have been in the past. However, the hotel is almost top of the Trip Advisor list for a reason - and most people will not be disappointed at all with their experience.

  • Stayed: April 2009, travelled as a couple
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3  Thank elodieDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2009

Just what you would expect from the Mandarin Oriental! But it was even better than you could expect from a big chain hotel. When we checked in they asked us when our flight out was 3 days later. It was 10 PM so without us even thinking to ask they said that we could have the room until 6 and that after that they had somewhere we could have a shower and change just before we left. We have never come across this and were delighted and very surprised!
The breakfast was amazing! The first day someone takes you on a tour of the breakfast to show you the many areas from which you can select.
They do a special deal which you book on line through the hotel website and it is a bed and breakfast deal. Definitely worth it!!
A great stay in a very special hotel!

  • Stayed: March 2009, travelled as a couple
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1  Thank JudeH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2009

Excellent location, in the heart of the city, some of the best restaurants in town are in this hotel. Comfortable, spacious room, good room service.

  • Stayed: April 2009, travelled on business
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Thank TomjMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Singapore

Address: 5 Raffles Ave, Marina Square, Singapore 039797, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Singapore
#6 Spa Hotel in Singapore
#7 Business Hotel in Singapore
#10 Family Hotel in Singapore
#14 Luxury Hotel in Singapore
Price Range: £234 - £372 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Singapore 5*
Number of rooms: 527
Official Description (provided by the hotel):
Mandarin Oriental, Singapore is one of the world's foremost luxury hotels. It is the only hotel in the city that has been awarded Five Star status for both accommodation and spa in the prestigious Forbes Travel Guide for six consecutive years (2012 to 2017). This award-winning property has a prime location, close to the financial hub with easy access to luxury boutiques and entertainment venues, and minutes away from Suntec Singapore International Convention & Exhibition Centre. The hotel features an impressive atrium lobby with 527 rooms and suites. There is a premium Oriental Club Lounge, an indulgent and intimate spa, extensive meeting and banqueting facilities, five renowned restaurants and two lounges overlooking the spectacular Marina Bay. ... more   less 
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Also Known As:
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Singapore Mandarin Oriental

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