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“Disappointing all around”

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Swissotel The Stamford Singapore
Ranked #67 of 312 Hotels in Singapore
Certificate of Excellence
Sydney
Level 6 Contributor
101 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Disappointing all around”
Reviewed 13 April 2013

Lets start with the basics. The beds are hard and only 2 pillows on a king bed ???
The TV did not work properly. The rooms are dated and regardless of the view which in my case was stunning it does not make up for a really tired hotel.
The service was also poor, slow and inefficient . Not at all your usual Singapore efficiency.
I did not try the facilities because the short stay but tried the breakfast buffet which I found adequate though again let down by a slow service. The Equinox bar was worth a try but again slow services . The hotel has direct access to Raffles City Mall and that's a plus but all in all I would not recommend this hotel. There are much better one in Singapore for similar rates and close to other malls.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
1 Thank bambasydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, 18 April 2013
Dear Guest,

Our sincere apologies for the inconveniences experienced. Please rest assured that we will direct your feedback to the relevant departments for follow-up to your feedback. Regarding the room conditions, we are glad to inform that plans are underway for refurbishment in the future.

At the same time, we note your compliments on the stunning view, City Space at Equinox Complex and the convenience of the location.

We look forward to your next visit!

Warm regards,
Brian Tan
Director of Quality
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Invercargill, New Zealand
Level 6 Contributor
268 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 13 April 2013

This hotel was booked as part of a Singapore Airlines Stopover deal for 3 nights. It really was an amazing hotel which I cannot find any fault with. It is a busy hotel, situated in the heart fo Singapore city and connects directly to the Raffles City Mall. It shares the swimming pool and gym facilities with the Fairmont. Staff are exceptionally courteous and helpful. The room was large and well appointed with all amenities - if I was to find fault, it would be that the supply of tea and coffee was tightly rationed (but this is a tiny fault!). Highly recommended.

Room Tip: Thd higher the room, the better the view!
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dippy_sal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, 18 April 2013
Dear Guest,

We take pleasure to hear that you had a great stay and appreciate your compliments on the hotel’s facilities such as the gym, pool, room size, well appointed room and most of all, the courteous and helpful staff. For your future stays, please feel free to request for additional supplies of coffee and tea whenever you need it.

Thank you for recommending Swissotel The Stamford!

Best regards,
Brian Tan
Director of Quality
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Australia
1 review
Reviewed 13 April 2013

Excellent, friendly and helpful service at Swissotel!! Were given an upgrade to a very spacious Executive Room with our family of 4 incl breakfast - the best variety and delicious food at breakfast ever! Location is brilliant, close to shops, restaurants, tour bookings, taxis and MRT.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, 18 April 2013
Dear Angela,
Thank you for the many compliments. It sounds like you had a wonderful stay.

We look forward to welcome you back!

Warm regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morayfield
Level 2 Contributor
1 review
Reviewed 12 April 2013

stayed at swissotel for 9 nights ,booked a classic room given free upgrade to room 6252 which had a great view of harbour & city.room was big & comfortable ,hotel is in great location,house keeping a1

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Brian Raymond L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, 18 April 2013
Dear Brian,

We’re glad that you enjoyed your recent stay and we appreciate your many compliments. Thank you for staying with Swissotel the Stamford!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
1 review
Reviewed 12 April 2013

Arrived at 4PM, greeted, escorted, was giving a great room with View.
Great breakfast, clean, fast internet.
All very good. very recommended since Raffles shopping mall also very near.
Taxi to MBS, To business area all very close.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Yos V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, 18 April 2013
Dear Yos,

We take pleasure to hear that you had one of the best Singapore experience here with us! We really appreciate your positive comments, particularly on the internet as we had invested heavily to enhance this vital aspect of our guests’ stay.

Thank you for choosing Swissotel The Stamford!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Willetton
1 review
Reviewed 12 April 2013

the care of staff was first class, especially the Night Duty Manger who assisted us to attend a local hospital to deal with an illness and took the initiative the following day to enquire about the experience and whether the issue was dealt with.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this review, 18 April 2013
Dear Peter,

Thank you for highlighting the many positive points of your recent stay, especially the excellent service and caring attitude. We hope that all is well and look forward to welcome you back again!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 12 April 2013

Pros
- Location: City Hall subway stop is right here. It's attached to the Fairmont (a nicer property in my opinion though having stayed there last year). Can walk to Haji Lane, to Boat Quay or even Clarke Quay if you like walking.
- Pool and Spa

Cons
- Pool is full with annoying kids
- Wireless isn't included which is ridiculous when you're paying 200$ per night at a business hotel
- Very impersonal service with a very busy lobby

Room Tip: Ask for a high floor room, or a room with a view of the Marina Bay Sands
See more room tips
  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank becky_e_zz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swissotel The Stamford Singapore

Property: Swissotel The Stamford Singapore
Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Singapore
#27 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#61 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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