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Swissotel The Stamford Singapore
Ranked #70 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 13 April 2013

I was there on 19th April 2013 for a family stay-cation and really disappointed with the overall experience...cause our room is only ready like 1.5hrs later than usual chk in time, our room condiments were not refill, the toilet stinks and the help rendered was slooowww. I spoke to the duty manageress thinking of writing in Officially but decided to be a member of Trip Advisor and let the everyone knows about these. And yes being a SIngaporean, I drove there and to my surprise, no parking concession was given and we hotel guest need to pay $40 bucks for valet parking svc....such a let down on a supposed 5 Star Hotel rating....

  • Stayed: April 2013, travelled with family
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Thank Isham77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded 26 April 2013

Dear Isham,

Our sincere apologies for the inconveniences you experienced. The issues you highlighted are not acceptable to us and we will certainly follow up with the relevant departments.

Thank you for choosing Swissotel the Stamford!

Best regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,832 - 4,838 of 7,915 reviews

Reviewed 13 April 2013

The Swissotel is well located, on the corner of Beach and Stamford Roads. Although only on a lowly 10th floor, our room had excellent views over the St Andrews Cathedral and the Padang . . . it would have been an excellent view of a section of the F1. Raffles is just across Bras Basah Road when it is time for the requisite Singapore Sling in the Long Bar.
The room décor is a little dated, but serviceable, clean and comfortable. Reception staff were efficient and friendly. Housekeepers did an excellent job of servicing our room.
One quirk was a toilet flush button on the wall that needed near full body weight to activate, and a flush that was so vigorous, you learned to close the lid before flushing.
Spent all our time eating out, so can't comment on food. Had a cocktail in the foyer, which was fine.
Cab rank out the front, direct access to Raffles City mall, access to three MRT lines via City Hall or Esplanade stations. Easy walk to the Singapore Flyer, and Orchard Road if desired. SGD20 cab to the zoo.

Room Tip: Forget the hotel wireless - too expensive. Get a Singtel SIM for your phone, and run it as a wirele...
  • Stayed: April 2013, travelled with family
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Thank Goosefeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded 26 April 2013

Dear Guest,

Thank you for staying with us and for posting the review. Your compliments on the excellent views, clean & comfortable room, efficient & friendly staff are most appreciated. At the same time, we note your feedback on the toilet flush and the room conditions, and are glad to inform that plans are underway for refurbishment in the future.

We look forward to your next visit!

Warm regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2013

Lets start with the basics. The beds are hard and only 2 pillows on a king bed ???
The TV did not work properly. The rooms are dated and regardless of the view which in my case was stunning it does not make up for a really tired hotel.
The service was also poor, slow and inefficient . Not at all your usual Singapore efficiency.
I did not try the facilities because the short stay but tried the breakfast buffet which I found adequate though again let down by a slow service. The Equinox bar was worth a try but again slow services . The hotel has direct access to Raffles City Mall and that's a plus but all in all I would not recommend this hotel. There are much better one in Singapore for similar rates and close to other malls.

  • Stayed: April 2013, travelled on business
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Review collected in partnership with Swissotel
1  Thank bambasydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded 18 April 2013

Dear Guest,

Our sincere apologies for the inconveniences experienced. Please rest assured that we will direct your feedback to the relevant departments for follow-up to your feedback. Regarding the room conditions, we are glad to inform that plans are underway for refurbishment in the future.

At the same time, we note your compliments on the stunning view, City Space at Equinox Complex and the convenience of the location.

We look forward to your next visit!

Warm regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2013

This hotel was booked as part of a Singapore Airlines Stopover deal for 3 nights. It really was an amazing hotel which I cannot find any fault with. It is a busy hotel, situated in the heart fo Singapore city and connects directly to the Raffles City Mall. It shares the swimming pool and gym facilities with the Fairmont. Staff are exceptionally courteous and helpful. The room was large and well appointed with all amenities - if I was to find fault, it would be that the supply of tea and coffee was tightly rationed (but this is a tiny fault!). Highly recommended.

Room Tip: Thd higher the room, the better the view!
  • Stayed: April 2013, travelled as a couple
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Thank dippy_sal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded 18 April 2013

Dear Guest,

We take pleasure to hear that you had a great stay and appreciate your compliments on the hotel’s facilities such as the gym, pool, room size, well appointed room and most of all, the courteous and helpful staff. For your future stays, please feel free to request for additional supplies of coffee and tea whenever you need it.

Thank you for recommending Swissotel The Stamford!

Best regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2013

Excellent, friendly and helpful service at Swissotel!! Were given an upgrade to a very spacious Executive Room with our family of 4 incl breakfast - the best variety and delicious food at breakfast ever! Location is brilliant, close to shops, restaurants, tour bookings, taxis and MRT.

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Swissotel
Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded 18 April 2013

Dear Angela,
Thank you for the many compliments. It sounds like you had a wonderful stay.

We look forward to welcome you back!

Warm regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2013

stayed at swissotel for 9 nights ,booked a classic room given free upgrade to room 6252 which had a great view of harbour & city.room was big & comfortable ,hotel is in great location,house keeping a1

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Swissotel
Thank Brian Raymond L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded 18 April 2013

Dear Brian,

We’re glad that you enjoyed your recent stay and we appreciate your many compliments. Thank you for staying with Swissotel the Stamford!

Best regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2013

Arrived at 4PM, greeted, escorted, was giving a great room with View.
Great breakfast, clean, fast internet.
All very good. very recommended since Raffles shopping mall also very near.
Taxi to MBS, To business area all very close.

  • Stayed: April 2013, travelled on business
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Review collected in partnership with Swissotel
Thank Yos V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded 18 April 2013

Dear Yos,

We take pleasure to hear that you had one of the best Singapore experience here with us! We really appreciate your positive comments, particularly on the internet as we had invested heavily to enhance this vital aspect of our guests’ stay.

Thank you for choosing Swissotel The Stamford!

Warm regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel The Stamford Singapore

Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Singapore
#29 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#64 Luxury Hotel in Singapore
Price Range: £154 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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