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“Good hotel, nice to stay.” 5 of 5 bubbles
Review of Swissotel The Stamford Singapore

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Swissotel The Stamford Singapore
Ranked #63 of 309 Hotels in Singapore
Certificate of Excellence
Taipei, Taiwan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Good hotel, nice to stay.”
5 of 5 bubbles Reviewed 17 April 2014

Nice hotel, excellent location. Doorman service can be better. Good breakfast with various choice but only limited seats available. Front desk is good and always provide professional services. Always stay be in Singapore.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,471 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,554)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
  • Finnish first
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  • Indonesian first
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English first
Singapore, Singapore
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 17 April 2014

Strategic location with great views from my room. Room has a mix of old and new fittings but overall comfortable. Expect a long queue while checking in but you can avoid having to queue a 2nd time by using 'express check-out' option.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cykl288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolkata
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 17 April 2014

The Swissotel is a huge hotel offers an excellent view from the rooms - especially harbour facing ones . The breakfast spread was good & the selection was wide. the staff appeared quite helpfull . The shopping malls were just downstairs and even had a metro downstairs . Its an cost effective option ..

Room Tip: Harbour Facing Rooms
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ranchi_doc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaumont, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 17 April 2014

This is a good hotel. But, last time I was there, they had the balcony doors locked and would not open them. I didn't know how much the balcony access and unobstructed city views meant to me until now. With the door locked the point of having a very high floor is lost since the view is so compromised. Now it is much less unique and still expensive with is diminished value. I don't plan to return unless they open those back up. In the past, I made it a point to stay here every time I went to Singapore.

  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
1 Thank John Brooks G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Swissotel The Stamford Singapore, responded to this review, 28 April 2014
Dear John,

Thank you for sharing your feedback.

We have noted on your feedback to us and fully understand your disappointment with the inaccessible balconies of selected rooms on the higher levels. Whilst we do appreciate our central location and panoramic views of the city skyline from our guestrooms, we are also mindful of the safety of our guests and thus had to make the difficult decision to restrict balcony access in selected guestrooms on the higher levels so as not to compromise on safety.

Nonetheless, we wish to highlight that we do have alternative guestroom categories which offer equally fantastic views and allow balcony access at the same time. We have since taken note of your preference for balcony access, and will keep this in mind for your next visit.

Thank you once again for your feedback and we look forward to the opportunity of welcoming you back to Swissôtel The Stamford.

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
77 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 17 April 2014

I stayed twice at this hotel in April, the check in process was efficient and the staff were very friendly and knowledgeable, the room was clean but is starting to age, I ate breakfast twice and found the food quality and selection good, I travel a lot around SE Asia but had not visited Singapore for about 6 years, I could not believe how expensive things had got, the hotel even charges you for the use of the gym. I was traveling on business and was considering returning for a holiday but with current pricing I will stick to other parts of Asia that offer better value

  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Swissotel The Stamford Singapore, responded to this review, 28 April 2014
Dear Paul,

Thank you for sharing the details of your stay with us! I am pleased to hear that you thoroughly enjoyed the service and the good breakfast selection. Regarding the dated room conditions, I’m happy to share that we have future refurbishment plans to give a revitalising update to our guestrooms soon. In regards to the use of the gym, as a valued guest of the hotel, there are no fees required on the use of our gym equipment. Looking forward to welcoming you back again!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 17 April 2014

Terrible place, except for location. Staff are unhelpful, we struggled with four bags whilst porters stood around and had private conversations. We were told we could get a smoking room via email but upon arrival were told it's a smoke free hotel. Carpet I'm the room was stained. One of the phones was not working, menu and guest folder were stained. We are on our honeymoon and were given a room with 2 beds. When we asked what size they were, we were told queen so we agreed. But they were double beds, so we have to sleep separately. Staff are rude, impersonal and apathetic. Except for one man named Ronald. We are still here wishing we could get out except for the fact that we are travel exhausted. Oh, and wifi costs 28 dollars a day. Just when we thought it couldn't get any worse. Royal Scotts plaza far surpasses this place and we regret checking out of it to come here. It's reputation is overrated.

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank NethiaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 17 April 2014

Excellent. I stayed 2 nights during a vocation in April. All the attractions I went to is within 1 to 2 MRT stations from the Hotel. Save a lot of travel time.
The room is OK. On Friday where there was a party in the Cricket Club across the street, the music was quite loud, even I stayed on the 18th floor.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swissotel The Stamford Singapore

Property: Swissotel The Stamford Singapore
Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Singapore
#27 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#57 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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