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“excellent”

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Swissotel The Stamford Singapore
Ranked #70 of 315 Hotels in Singapore
Certificate of Excellence
Indonesia
Level 1 Contributor
3 reviews
3 hotel reviews
“excellent”
Reviewed 22 June 2014

Swissotel The Stamford hotel in Singapore provides satisfactory services which makes me and my family feel comfortable staying at Swissotel the Stamford Singapore. It became such a very memorable family vacation with all the warmth of the hotel staffs.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Novianty T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this review, 23 June 2014
Dear Novianty,

Thank you for your kind review! We’re happy to hear that you had a memorable stay with your family and enjoyed the warm hospitality from our staff. Take care and we look forward to seeing you again!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,817 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,607)
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Enmore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 June 2014

This is my second stay at the Swissotel The Stamford and on both occasions found the facilities and the staff to be excellent. This time I upgraded to an Executive Suite with views of Gardens by the Bay and would recommend this to other travellers. It is well worth the extra cost.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
3 Thank Lorraine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this review, 23 June 2014
Dear Lorraine,

I’m delighted to hear that you had a pleasant stay and enjoyed our facilities and service. Thank you for sharing your stay experience and hope to have the opportunity to serve you in the near future!

Warm regards,
Jeff Ross
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 June 2014

Stayed in April for two nights over a long weekend. A very nice hotel and easily accessible by train. It sits directly above the City Hall station and next to a shopping centre.

Arrive to check in quite late after an afternoon flight from Hong Kong. Turns out there were no rooms left for the type we had originally booked and so we were upgraded to a room that faced out over the bay. The view was amazing nad provided a great viewing point for the night time light show centred around Marina Bay Sands

Room had nice amenties however we spent very little time there given our short trip. Would definatley stay again.

Room Tip: Tip: Sign up for the Swissotel hotel program to get free internet. Rates were quite expensive if you...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank CowKiwi90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this review, 23 June 2014
Dear CowKiwi90,

Thank you for sharing your lovely review! I’m glad to read that you had a great stay and enjoyed the convenient location and stunning view of Singapore’s cityscape! Do keep us in mind for your future trips to Singapore, and we hope to have you back again soon!

Warm regards,
Jeff Ross
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney Australia
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 June 2014

Thoroughly enjoyed our stay at Swissotel, it's clean, staff very friendly and willing to help, from domestic help, restaurant staff to hotel desk. The location of hotel is excellent, close to all amenities, train station nxt to hotel, shopping mall connected to hotel , very clean as most of Singapore is. Views from our hotel of Marina Bay Sands , Botannical gardens and the flyer at nite with the lights all lit up was excellent. Would recommend this hotel and would stay here again if ever back in Singapore

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
3 Thank A. K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this review, 23 June 2014
Dear A. K,

Thank you for sharing your compliments of your recent stay, it certainly made our day! I feel heartened to know that you had a enjoyable stay experience, and sincerely thank you for your recommendation. We look forward to serving you again!

Warm regards,
Jeff Ross
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
1 review
Reviewed 20 June 2014

excellent hospitality with homely caring.Free internet completes your social demand when you are on business trip, Various drop facilities make you comfortable if you are on vacation. Vegetarian menu is delighting.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Sucheta K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this review, 23 June 2014
Dear Sucheta,

Thank you for sharing your review, and am glad to know that you had a pleasant stay! Take care and we look forward to your return in the near future!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila
1 review
Reviewed 20 June 2014

Perfect location, Accomodating employees and most of all they value their customers well, give them comfort and understand their needs.Our early check-in, fantastic view and internet connection were great. Thanks so much

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts

Helpful?
Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this review, 23 June 2014
Dear Susan,

Thank you for sharing your review with us! I’m glad to hear that you enjoyed your stay overall, and the warm hospitality rendered by our staff. Do keep us in mind when you visit Singapore, and we hope to serve you again!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 June 2014

Overall, this hotel was good. The rooms were very spacious and clean. We had adjoining rooms and they were excellent. I found the staff to be not very helpful. On check in I was advised that there had been no payment for my rooms at all, when my credit card had been deducted months before for one room. Then on check out, I was advised that both rooms had been paid for, only to have the other room payment deducted about a month after returning home?? The pool area was quite small for such a large hotel and it was shared with the neighbouring hotel. It didn't effect us too much as it wasn't that hot when we were there, but I wouldn't like to be there when there were a lot of people using the pool. We chose not to have the breakfast option as it was quite expensive, but did find it difficult to find nice breakfast places close by. Also on check out I found that we were charged for a phone call that we couldn't have made as we were out at the time that it was made. The hotel were good and removed the charge, however when I questioned it, might be worth checking your bill...

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ausietravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this review, 24 June 2014
Dear Ausietravelbug,

Thank you for sharing your feedback with us.

It disappoints me to hear the various inconveniences you experienced with billing at the hotel. As we do receive bookings from guests through several third-party sites, the prepayment procedures for the different booking channels vary and thus may have led to complications in the respective deductions at different points of your stay. Nonetheless, we will most definitely be looking into this to ensure a more seamless, coordinated and accurate billing process.

That said, I am glad that you were able to find a variety of alternative dining options in close proximity to the hotel.

I would also like to share that we do also have renovation plans for the hotel in the pipeline, and hope to see you back at the hotel during your next visit.

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel The Stamford Singapore

Property: Swissotel The Stamford Singapore
Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Singapore
#28 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#64 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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