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Swissotel The Stamford Singapore
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Reviews (8,389)
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3,102
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3,739
3,102
1,025
333
190
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3,562 - 3,567 of 8,389 reviews
Reviewed 29 August 2014

We stayed in Swissotel The Stamford - Grand room and it is awesome!
Spacious and clean room welcome us. Even though we have some problem with the television, but it was fixed by their friendly technicians.We do have a great stay for us and we really enjoyed.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
1  Thank Jie Ying C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Executive Assistant Manager, Rooms at Swissotel The Stamford Singapore, responded to this reviewResponded 1 September 2014

Dear Jie Ying C,

Thank you for the positive review! We are very pleased that you and your friends enjoyed every aspect of our hotel and that our friendly team exceeded your service expectations. Take care and we hope to see you again soon!

Warm regards,

Katya Herting
Executive Assistant Manager, Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

The hotel does not provide free Internet WIFI and the paid Internet access is too expensive. Room carpets are old and start to fade. Bathtub is a little bit greasy and not clean. The only good things about this hotel is the location

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Harry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Executive Assistant Manager, Rooms at Swissotel The Stamford Singapore, responded to this reviewResponded 1 September 2014

Dear Harry A,

Thank you for sharing your compliments on the hotels’ convenient location. However, I apologise for the cleanliness and facility shortfall that you highlighted, rest assured that we carry out regular maintenance in order to improve our facilities and that I will share your feedback with the appropriate team to take necessary steps in rectifying these issues and to make sure that this inconvenience will not happen again.

With regards to internet charges, I’m happy to share that members of our loyalty program, Swissôtel Circle, enjoy complimentary internet access. Registration is free, and comes with a range of other benefits. So do sign up for the membership the next time you stay with us, we look forward to welcoming you then!

Warm regards,

Katya Herting
Executive Assistant Manager, Rooms

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Reviewed 28 August 2014

Swissotel the Stamford is almost an excellent hotel... big rooms, perfect location. with perfect view of the Marina, just above the MRT City Hall Station, very good services. Will certainly go back...

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank eda509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Executive Assistant Manager, Rooms at Swissotel The Stamford Singapore, responded to this reviewResponded 1 September 2014

Dear eda509,

Thank you for your positive comments and amazing review! Along with my team, we are certainly looking forward to welcoming your return in the very near future.

Warm regards,

Katya Herting
Executive Assistant Manager, Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

This hotel is a standard business hotel.

It is in an extremely handy location to the MRT, and most of the sights that Singapore has to offer.

I do think it needs a room refresh in terms of furnishings, carpet etc. Also, the gym is not in the hotel, you have to walk across to the next door hotel and use their facilities. Although not a big deal, it is not great when it is raining as you have to go outside to get to the gym.

Reception could do with additional staff at peak periods. I am travelling again to Singapore shortly, but decided to try a different hotel, as it just did not scream "come back".

  • Stayed: June 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Thank CathH-C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Executive Assistant Manager, Rooms at Swissotel The Stamford Singapore, responded to this reviewResponded 1 September 2014

Dear CathH-C,

Thank you for sharing your thoughts with us and for your compliments on the hotel’s convenient location! However, I apologise that our rooms and facilities did not meet the same high expectations. Feedback like yours has been instrumental in the planning process of our upcoming enhancements, so I appreciate you taking the time to provide your insight. I sincerely hope you will reconsider visiting us again and we look forward to present to you a brand new stay experience in time to come.

Warm regards,

Katya Herting
Executive Assistant Manager, Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

It is average in term of facility and good enough in service, but it the best place for those to go around the city by the MRT, to shop and get food from the mall 'under' it, and to relax in the evening while enjoying the view. Best spot to enjoy the light attraction from Marina Bay at night.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Brigitte W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwissotelTheStamford, Executive Assistant Manager, Rooms at Swissotel The Stamford Singapore, responded to this reviewResponded 1 September 2014

Dear Brigitte W,

I’m delighted to hear that you had an excellent stay! We appreciate your positive remarks on our services, facilities, beautiful view and excellent location with wide variety of shops and restaurants in the vicinity. Your compliments will only spur us to continue seeking ways to enhance our guests’ experience. Thank you for choosing Swissôtel The Stamford and we look forward to welcoming you back.


Warm regards,

Katya Herting
Executive Assistant Manager, Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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