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Swissotel The Stamford Singapore
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Reviews (8,448)
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3,777
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Reviewed 2 October 2010

This hotel is not cheap and I felt the service was a little disappointing considering this. Great location, as are many hotels in Singapore, and our room certainly had a wonderful view. One of the rooms was not ready on arrival and after waiting for it to be cleaned it then took ages for the room key to be delivered. As the family we travelled with were bed sharing with children the beds were a little small.
An extra towel would be great. No free internet either. Small things but those little extras combined with good service make the difference.

  • Stayed: September 2010, travelled with family
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Thank Nettie49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this reviewResponded 5 October 2010

Dear Nettie49,

Thank you for choosing to reside with us at Swissôtel The Stamford, Singapore. We are honoured and privileged to have you stay with us during your visit to Singapore.

We are very grateful for your valuable feedback and would like to express our sincere regrets for the inconveniences caused during your stay with us. We are deeply concerned that we have failed to live up to your expectations. Please be assured that we have not only taken note of your comments but will address them by looking into every minute detail in improving every aspect of our service.

Once again, our sincere apologies. We strongly believe we have the vital components in place to provide consistent quality service and products, and hope that you will give us another chance to welcome you back during your next visit to Singapore.

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Reviewed 1 October 2010

This is my new go-to hotel for the F1 Singapore Grand Prix.

There were some flaws with my rooms and stay, so I'll get them out of the way:

* Lack of wireless internet in the guestrooms, and similarly insufficient connectivity in the public spaces. This seems terribly backwards in this day and age.
* An iPod/iPhone dock for recharging would also have been nice.
* Some carpet stains showing sign of premature aging.
* All things considered, it was a comfortable, no-frills room without 21st century gadgetry.

Any of these issues would have been par for the course in many other cities. But in Singapore, home to some of the best hotels in the world, and standards-setting expectations in all hotel classes, they stand out as being glaring omissions.

That all said, this was a *fantastic* hotel for my stay during the 2010 F1 Grand Prix:

* Outstanding view of the track: I had an overhead view of the track between Turn 9 and Turn 14, from room 5359, as well as the Padang Stage where the headliner musicians performed. As if that wasn't enough, all of the rooms have balconies from which you can watch the action, hear the sounds, and enjoy the breeze. I believe all of the rooms classifed as "Marina View" will provide this, with the optimal angles being from rooms ending in -53 through -59. (See photos)

* Absolutely perfect location: Adjacent to Gate 3, and also connected to the MRT stations City Hall and Esplanade, which allowed for easy 2-station transit to the other side of the racetrack. (My seats were in the Pit Grandstand area, at the eastern end.)

* More love for the location: The attached shopping center basically puts all the necessary amenities right at the hotel -- Money changer, vendors for prepaid SIM cards, a supermarket, electronics (for the aforementioned iPhone cable), destination-worthy restaurants (Din Tai Fung, for one), and an array of stores for shopping.

* Combine the above and you have a room far superior to any hospitality suite at the track: A private space in which to enjoy the race, with your choice of foods and beverages, supported by a capable Room Service team for anything you might need. (In our case, many buckets of ice for champagne.)

Service is gracious and outstanding, as expected of such a hotel in Singapore, with the staff in smiles despite the obvious pressure they were under.

I'll definitely be back. In fact, I just may consider the actual race tickets to be redundant.

  • Stayed: September 2010, travelled solo
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1  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this reviewResponded 5 October 2010

Dear SuperCarnitas,

Thank you for choosing Swissôtel The Stamford, Singapore as your preferred venue of accommodation during the F1 race.

We are very pleased to hear you rave about the views we offer, accessibility and our service standards. Most of all, we are glad you had a smashing good time!

We have also taken note of your comments about the internet and room facilities. Your needs are our utmost priority and we take immense pride in anticipating and exceeding all of them to create a unique, memorable experience. We will, however, not rest on our laurels and will continue to upgrade our guestrooms, furnishings and services to deliver the highest standard of excellence.

We look forward to see you again at Swissôtel The Stamford in the not too distant future.

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Reviewed 29 September 2010

I could not fault this place. Staff were friendly and attentive, room was beautifully furnished and a good size. View from 59th floor was magnificent and pool and gym were top class. On the advice of this site I spent a little more and got the executive package that gave me access to the lounge with it's gorgeous food and beverage selection and attentive staff with free Internet access. WELL worth the extra, as I ate the nibbles every night and did not need dinner at all! Breakfast in the dining room was also included, so I hardly needed to leave the hotel - just the kind of relaxing break I was looking for. Oh, and the lavazza coffee machine in my room which gave me fresh pod coffee on demand was just perfect!

  • Stayed: June 2010, travelled solo
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Thank cyn7180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this reviewResponded 8 October 2010

Dear cyn7180,

Warmest greetings from Swissôtel The Stamford, Singapore!

Your thoughts are important to us, and we are especially pleased when the feedback is positive. We are glad that you had a great time.

At Swissôtel The Stamford, we constantly strive to provide the highest standards of personalised service to our guests. Sensitive to your every need, we will continue to provide passionate service to create great experiences and make your stay with us a truly memorable one.

It leaves us now to look forward to welcoming you back in the not too distant future.

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Reviewed 27 September 2010

We are a family with 2 kids (2 and 4 yo). We traveled on march this year for my kid's surgery. This hotel was just great for us. Because we shared the bed with our little kids, we needed slightly bigger bed which this hotel provided. The jacuzzi was just so nice, it had like 4 jacuzzi pools. I never shared a pool when I was there. The pool, gym and spa facilities were sharing with the next door hotel fairmont. But the facilities was big enough, I hardly felt crowd inside the facilities. The club at top level was really nice also to spend the night.

The best of this hotel is the location. It's right above the city hall MRT and some nice modern malls is just at a walkable distance. I love this area of Singapore, city hall and marina instead of orchard.

This was my 3rd times staying in this hotel. Just love this hotel.

  • Stayed: March 2010, travelled with family
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Thank hanssaputra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this reviewResponded 8 October 2010

Dear hanssaputra,

Warmest greetings from Swissôtel The Stamford, Singapore!

We are thrilled that you and your family had such an enjoyable stay with us! We hope your child is recovering well from his/her surgery.

We are very honored to have you as a fan, and thank you for sharing your experiences with all. We will see you soon!

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Reviewed 24 September 2010

We stayed in 6067 for 4 nights this week and were treated to excellent service from all staff. We felt very welcome and nothing was too much trouble for the staff. The service from all the staff in the Executive Lounge on floor 60 was well above average. Our room was clean and the view from the balcony was truly great. An open balcony on floor 60 - you need a strong head for heights. I have stayed here twice - this time with an executive room and it was worth the extra money. To the member of staff who got into our lift as we were going downstairs to check out who took it upon herself to help us and find a taxi during all the formula 1 disruption - thank you - that indeed was top service.
I will stay here again when next in Singapore.

  • Stayed: September 2010, travelled as a couple
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Thank IBC35_Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PriscillaOsman, Manager at Swissotel The Stamford Singapore, responded to this reviewResponded 26 September 2010

Dear IBC35_Mike,

Warmest greetings from Swissôtel The Stamford, Singapore!

We would like to express our sincere thanks to you for choosing Swissôtel The Stamford as your preferred choice of accommodation.

We are very pleased to know that, overall, you enjoyed your stay and that our services were to your satisfaction. Without a doubt, it is always a pleasure to receive complimentary comments such as yours, and we are especially appreciative of the time you have taken to detail your experiences. We will certainly convey your compliments to all, as they deserve the credit for a job well done. Your commendations of our colleagues go a long way in motivating us to do even better!

We look forward to the pleasure of welcoming you back. Once again, thank you for sharing your feedback with us.

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