My wife and I stayed at the Swissotel Merchant Court for the first time seven years ago for two nights while en route to Europe. We enjoyed our stay so much that we determined to return for a dedicated stay in the future. We stayed at the Swissotel Merchant Court for seven nights over Easter 2014.
The standout feature for us was the quality of the service - which was without exception superb from the moment we checked in until the moment we left. The staff were consistently polite, cheerful, quick and efficient. The standouts were the concierge staff and the waiters at the Blue Potato - but really ALL the staff were excellent.
The hotel is clearly in need of a general refurbishment - I understand this is scheduled for 2015. The decor in our room (1203) was a little tired - although very clean and tidy. The public areas carried their age well. The need for refurbishment in no way materially affected our enjoyment of the stay - everything worked and the room was well appointed.
We would not hesitate to recommend this hotel t friends and family and would be happy to return - warranted on the quality of the service alone.More