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Steve L
Norwich, United Kingdom

Recently visited

4.0 of 5 bubblesReviewed 20 Sept 2019
My wife and I have just returned from staying at the Swissotel Merchant Court as part of a trip to Singapore & Bali.
We used trip advisor lots beforehand to decide where to stay and so I felt it only right to help by giving our views here also.
To start with Singapore is fantastic, clean, safe and welcoming. The people are very friendly ( and helpful on the subway when you want to be sure you are traveling in the right direction - we had 3 people come up to us to offer to help ) however don’t go there and expect it to be cheap because it’s certainly not, particularly alcohol.
The hotel staff were friendly and efficient, we were there for an anniversary / birthday celebration trip and everyone we came into contact with knew about it, from check in staff to the porter and the house keeper who delivered the birthday cake.
The hotel is well located near Clarke Quay which is alive after dark and with plenty of bars and restaurants nearby and within walking distance ( or one subway station) to China town. Marina Bay Area is no more than 20 mins by train.
The hotel has a nice swimming pool and towels are available for all to use.
Whilst you are in Singapore you must visit the “Gardens by the Bay” and stay for the evening light show - it’s like being on the set of Avatar.
All in all a unique place to visit and worth the long flight and I would recommend this hotel based on our experience.
Date of stay: September 2019
Trip type: Travelled as a couple
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Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court, responded to this review
Responded 22 Sept 2019
Dear Steve L

Thank you for celebrating your birthday with us and for taking the time to review our hotel.

It is our pleasure to hear that your experience was a pleasant one and our team members were able to impress you with their warm service and thoughtful gestures including delivering a birthday cake to your room.

It is also great to learn that you found our location ideal with easy access to Chinatown, Marina Bay and dining and entertainment hotspots at Clarke Quay.

We look forward to welcoming you back and delighting you with our true Swiss hospitality once again.

Warm regards, Rainer Tenius - General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 20 September 2019

We only unfortunately only stayed one night but this hotel is definitely luxurious. We arrived at the hotel early to be told to come back at 3pm for check in when our room would be ready or we could pay $30.00 extra for an upgrade. We went out exploring and came back only to be told our room still wasn't ready. It still wasn't ready at 3.30 so were given an upgrade at no cost. The room itself was large and luxurious with all the amenities you would ever need. The staff are very professional and the location is perfect. Would like to stay there longer next time to enjoy the beautiful pool area.

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank JenandbrianPerthWA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court, responded to this reviewResponded 20 September 2019

Dear JenandbrianPerthWA,

Thank you for your kind review.

We are happy to hear you enjoyed all aspects of your stay, including the convenience of our location, the facilities, the guestroom and its amenities, and the warm care and service from our team members.

We hope to have the opportunity to welcome you back for another lovely experience the next time you visit Singapore.

Warm Regards, Rainer Tenius - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2019 via mobile

EMC Molly delivered exceptional service, made our stay even better.

Would definitely recommend - safe and secure

Good location - easy to get to places in Singapore

The cooked breakfast was nice - lots of options

Date of stay: September 2019
Trip type: Travelled with family
3  Thank cameronmtravellor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court, responded to this reviewResponded 20 September 2019

Dear cameronmtravellor,

Thank you for sharing your review.

Security is a very highly-regarded aspect in our hotel, and we are happy to hear that we have assisted in creating a safe environment for you. We are also heartened to learn that you were happy with our location, the comforts of the guestroom, the breakfast selection, and the warm service delivery from our colleague, Molly.

We look forward to delighting you with our fine Swiss hospitality again soon.

Warm Regards, Rainer Tenius – General Manager

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Reviewed 19 September 2019 via mobile

A 5 day break on return visit. Hotel impressive and particular thanks to Allen in front of house who gave excellent suggestions re sight seeing and places to eat. Will return again and stay here. Recommend.

Date of stay: September 2019
Trip type: Travelled with friends
2  Thank SJW56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court, responded to this reviewResponded 20 September 2019

Dear SJW56,

Thank you for sharing your review with us.

As we pride ourselves on service with a heart, we are delighted to know of your fantastic stay. We are glad to hear that Allen was able to provide assistance and useful advice, and we will be sure to convey your compliment to him.

We look forward to welcoming you back for another amazing experience the next time you visit Singapore.

Warm Regards, Rainer Tenius - General Manager

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Reviewed 18 September 2019 via mobile

This is a wonderful hotel right in the heart of the Singapore city. Great service by the staff - warm and friendly.

I especially liked the services of Anne and Chloe at the Executive Lounge. They are wonderful people who are service-minded.

Date of stay: September 2019
Trip type: Travelled on business
2  Thank Pravin-Budhdev
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court, responded to this reviewResponded 20 September 2019

Dear Pravin-Budhdev,

Thank you for reviewing Swissôtel Merchant Court, Singapore.

It is wonderful to hear positive reviews about the service delivery of our team members. We will be sure to share your compliment with Anne and Chloe, whom we sure will be delighted to learn of.

It is heartening to know you had a wonderful stay, and look forward to the pleasure of welcoming you back again soon.

Warm Regards, Rainer Tenius - General Manager

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Reviewed 16 September 2019

After a rocky start (our room was not ready at 6pm at night and we had to wait over 90 minutes before we were taken to our room which was tiny and we couldn't access either the balcony or bathroom without walking over the trundle bed!) we left for dinner very disappointed and tired after a long day of travel. We returned to find we had been upgraded and an apologetic note from the manager, which was so gratefully appreciated. Hotel is centrally located and close to the Quay which is full of restaurants and people watching. The breakfast room is packed and noisy so go early if you want a good table and a quiet breakfast. Staff were helpful and friendly.

Date of stay: July 2019
    • Value
    • Rooms
    • Service
2  Thank Flip S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissôtel Merch... C, General Manager at Paradox Singapore Merchant Court, responded to this reviewResponded 20 September 2019

Dear Flip S,

Thank you for sharing your review.

We are glad to know you had an overall wonderful stay, and especially liked the warm care and service from our affable team members.

We are also happy to learn that you were satisfied with the upgrade, and please be assured that we have also shared your experience with our team to work on improvements.

We would love to have the pleasure of welcoming you back for another enjoyable experience in the near future.

Warm Regards, Rainer Tenius - General Manager

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