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“Weekend getaway!”
Review of Fairmont Singapore

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Fairmont Singapore
Ranked #18 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 2 June 2013 via mobile

Conveniently located in City Hall, very near to the MRT, Malls and Chijmes.

We requested in In-Room Dining to open our Champagne bottle, the staff gave us complimentary chocolate to pair with the champagne, sweet!

And the staff knocked on our door, delivering ice even without requesting for it.

We're very satisfied with the customer service!

Thank coco_kuting
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded 13 June 2013

Dear Guest,

Thank you for the compliments, especially regarding the staff’s service. At Fairmont Singapore, our mission is to turn moments into memories for our guests.

We hope to welcome you back soon!

Warm regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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4,306 - 4,312 of 6,447 reviews

Reviewed 1 June 2013

All in all, a pleasant experience. Initially, we had two people in the room which was fine. On our last night, we had booked for three. The hotel did struggle with this and the smallest camp bed was given with no blankets or duvet. At midnight, it took 45 mins to bring a duvet up and this only arrived after several phone calls. however, the location is great and connected to Raffles City Mall which proved handy. A good place to stay for a short visit or to just use as a base if sightseeing! Rooms are clean but small.

  • Stayed: May 2013, travelled with friends
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1  Thank KikiTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded 13 June 2013

Dear Guest,

We take pleasure to know that you had a pleasant stay. We appreciate your compliments on the hotel’s location and nearby amenities. At the same time, we note your feedback on the setup for the third guest and will follow up with housekeeping accordingly.

Thank you for choosing Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2013

Actually this is my third stays with Fairmont hotel Singapore. And never regret the choice. My last stay was with my mom to celebrate mothers day. I booked my reservation via hotel official website and requested to have a room with a bay front view, because I need to take photographs the view at night. Well, actually I didn't have any high hope that the hotel will provide my special request. But they did! Thanks to the lady (I forgot her name...sorry) that check me in at the counter. My room was in the same floor as the club lounge (25/26, again, I forgot...) it was very convenient because I didn't have to walk far to get to the lounge. The room was spacious with the huge glass window offering a magnificent view of the bay area. There is a small balcony so we could go out and enjoy the nice weather. I didn't notice the entertainment system until the second day, because I was busy taking picture of the amazing view of the bay, especially at night. Bathroom was clean and bright. As we stayed at the executive club room we were entitle to access the lounge for evening cocktails. The club lounge is not too big but have plenty of choices of snack, drinks and several dishes. And staffs there, were very friendly and willing to assist you anytime. For breakfast, we have three choices of restaurant. At the club lounge, at the 8th floor beside the swimming pool (it was a nice swimming pool) and at the ground floor restaurant. Of course, at the ground floor restaurant you will have more choices of food and bigger place. The location of Fairmont hotel is very central. This hotel is connected to Raffles city mall and if you need to take MRT you just take an elevator down to the City hall station. Just buy the ticket at the vending machine or buy a day ticket. The ticket is valid for MRT and buses. Or you can walk out side and find a street full of restaurant and shops. One more thing, although I stayed at the 20 something floor, but I still can heard the noise of the street . Maybe next time I will asked for the higher floor. But definitely this hotel is my favorite hotel in Singapore.

Room Tip: Try to ask a room with bay front view.. and the higher the floor the more quite the room from the so...
See more room tips
  • Stayed: May 2013, travelled with family
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1  Thank icha_aq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded 13 June 2013

Dear Icha,

Thank you for your continued patronage and celebrating Mothers’ Day with us. We take pleasure to read that we’re your favorite hotel in Singapore! Your compliments on the hotel’s service, staff, spacious room, magnificent views, cleanliness, breakfast options and central location are greatly appreciated.

We look forward to see you again!

Warm regards,
Brian Tan
Director of Quality

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Reviewed 30 May 2013

I traveled last weekend with my senior citizen parents. This is a typical Marriott, Sheraton, Hilton type hotel in terms of hotel price, room size, balcony, service, coffee/tea maker. The outstanding aspects are the 6 roof top tennis courts, pools, and the location in a shopping mall immediately on top of the City Hall MRT station (subway train). So when I got a discounted rate of $189 from one of the travel websites, I decided to stay here in the Historic District.
If you want to be near a casino, stay in Sentosa Island or stay in the newly developed Marina Bay Sands area. If you want to stay in a family oriented place with Universal Studios, beaches, stay in Sentosa. But if you want to venture by the Esplanade or the Historic District without having to walk on the pavement too much; or take the very convenient MRT to other parts of Singapore, consider this hotel. (By the way, this hotel has its own entrance to the shopping mall on the third floor which was very convenient to access the foodcourt and restaurants.)

Room Tip: We stayed in Room 1221 and 1222. The odd numbered rooms face the tennis courts and pools, while the...
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  • Stayed: May 2013, travelled with family
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1  Thank aisle67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded 13 June 2013

Dear Guest,

We’re glad you enjoyed the hotel’s outstanding aspects like the tennis courts, pools and the central location. Indeed, it is one of the best connected hotels in Singapore and makes for very easy access to the rest of the Lion City.

Thank you for choosing Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2013

Stayed with family in March. Had a room with two double bed in north tower without the harbor view, but was a refurbished room. It was a nice room with a balcony in a higher floor. The room size was larger than expected with a very nice laid out desk and chair. Bathroom was updated and well stocked with decent toiletries. Everything was in working order. This was a nice contemporary hotel that was centrally located.
There was a shopping center below the hotel, complete with many restaurants and bakeries and also train stop. Very convenient when we wanted late night snacks or just wanted to be out of the hotel and watch people. We had train passes and used train to go every where. We didn't need taxi, except to and from airport. The public train was clean and organized and well worth your $$. Customer service was exceptional. Everyone was friendly and professional and helpful, especially when they knew it was your first time there.

  • Stayed: March 2013, travelled with family
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1  Thank aspirella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded 13 June 2013

Dear Guest,

Our mission is to turn moments into memories for our guests, thus it makes us really happy to know that you had an enjoyable stay. We appreciate your many positive comments on the refurbished room, bathroom amenities and variety of restaurants and shops in the vicinity. Most of all, we take pride to know that you found our service to be exceptional. Thank you and rest assured we will continue to seek ways to enhance our guests’ experience.

We look forward to your next visit to Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2013

Love this hotel. Had a room with a view of the padang, big bathroom and comfortable beds. You can't beat the location of this hotel. The MRT station at the basement of the hotel is a central stop with connecting main lines of the tube.
The breakfast is also a good mix of both western and Singapore cusines.
The only downside to the rooms is that I was awaken by traffic every morning. The windows could be better.

  • Stayed: June 2012, travelled on business
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1  Thank yym-sf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded 13 June 2013

Dear Guest,

We’re glad to hear that you enjoyed your recent stay especially the Padang view, wide breakfast spread and the convenient location. At the same time, we note your feedback on the traffic.

Thank you for choosing Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

We were very happy with our choice to stay at the Fairmont. We had a lovely view of Marina Bay and whenever we had any questions or queries for the staff, they were always very helpful.

Unfortunately the first room we were shown into had a slight smell of leftover smoke in the air conditioning, but once we complained about this we were moved to another room on a higher level with a better view.

The beds were very comfortable, we were very happy with the layout of the room. We felt very central to everything. Itw as only abut a 10 minute walk to the bay, Raffles was literally across the road, some very nice shops were directly underneath the hotel and cabs in Singapore are so well-priced you're really not far from anywhere.

I have to say the foyer area is not particuarly attractive and quite dated, but you're staying in ar oom, not the foyer - so does it really matter?

Would definitely consider staying here again.

  • Stayed: December 2012, travelled as a couple
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2  Thank Cryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairmont Singapore

Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Singapore
#8 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#18 Luxury Hotel in Singapore
Price Range: £148 - £315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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