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“The hotel location is superb”
Review of Fairmont Singapore

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Fairmont Singapore
Ranked #16 of 308 Hotels in Singapore
Certificate of Excellence
Indonesia
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“The hotel location is superb”
Reviewed 18 December 2013

Stayed there for three days last summer with my family. The hotel location is superb because it is well connected with Raffles City Mall and City Hall Station, you can even go to the Marina Square through underground link by foot. The hotel service is very welcome, the lady staff gave my 8th years old daughter a chocolate which was very pleasant experience for her. The old Indian doorman was very cheerful in greeting the guest which would make your day better. The room has small balcony that is good to have fresh air, but the double beds is a little bit to small if you traveling with kids. It was very easy to get something to eat, plenty of fast food and restaurant in the underground link. Some taxi driver did not know Fairmont Hotel because it was under Westin management last time. At last, this is very great hotel to stay in Singapore.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ytktdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Quality Manager at Fairmont Singapore, responded to this review, 7 January 2014
Dear ytktdy,

It makes us happy to read that you had a great stay with us and appreciate the hotel’s superb location, welcoming service and the wide variety of shops and restaurants.

Thank you for choosing Fairmont Singapore!

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,135)
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English first
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 December 2013 via mobile

Spent three nights as a solo traveler in a deluxe king room overlooking the pool. The room was beautiful, and the bed was super comfy! So much so, that I ordered pillows and sheets online for my own bedroom. Breakfast buffet was extensive. Location was perfect for shopping.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swaldman111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 December 2013

I have stayed in several Fairmont Hotels around the world and usually love them. This one was not one of my favorites. It may have been the specific room I was in, but the room just felt damp. Everything seemed wet: the carpet, the bedding, me! The room looked nice enough, but I was so uncomfortable. I know this is Singapore, and the humidity is through the roof. But so was Kuala Lumpur, and my stay there was fantastic. I think there was something wrong with the A/C, Dehumidifier, etc, and really, this should have been caught as it didn't seem like a new problem. There was a bit of a stench in the air.
As for the restaurant(s), for Singapore, where every place you go has food that knocks your socks off, I wasn't impressed. It was all a bit boring, and not at the quality level I was hoping for from this brand.
The location is central. But my stay wasn't the pleasant experience I was used to from the Fairmont brand. When I return to Singapore I will probably choose another hotel.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RonGibson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Quality Manager at Fairmont Singapore, responded to this review, 7 January 2014
Dear Ron,

Our sincere apologies for the inconveniences. Rest assured that we will direct your feedback to the relevant departments for follow-up. Your feedback will definitely help us serve you better on your next visit.

We hope to welcome you back!

Best regards,
Yash Bhanage
Quality Manager
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Brussels, Belgium
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 December 2013

We stayed at the Fairmont for two stays of two nights (stopover on the way to & from Australia) in November and were really happy with our choice.

The location is great, right accross the street from Raffles and on top of one of many malls.

Stay nr 1: we were in a deluxe king room overloooking the pool. The room was large, with a very comfortable bed and a great shower: really large and with great water pressure.

Stay nr 2: we had booked the same room category but were upgraded to executive floor, which entitled us to free breakfast, access to soft drinks all day and a happy hour for alcoholic drinks & food. The breakfast alone was huge added value as we opted to eat at prego's, right next to the hotel in the mall, which had a really extensive buffet.

The happy hour was held in the executive lounge and included any alcohol + a choice of hot foods and cheeses. Plenty enough to not have to leave the hotel for dinner if you're so enclined.

The room itself was the same in terms of comfort & equipment, with views over Raffles.

Service was great at breakfast, in the lounge and at reception/concierge services.
We used the spa facilities & the pool after check out to freshen up before our flights.

One tiny downside to the pool area was that it is shared with the Swissotel Stamford next door and sunloungers are gone quite quickly.

Room Tip: executive floor is higher for a better view
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ValerieTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Quality Manager at Fairmont Singapore, responded to this review, 7 January 2014
Dear Valerie,

Our mission is to turn moments into memories for our guests, thus it makes us really happy to know that you had a memorable stay. Please rest assured that we will continue our pursuit for excellence in service.

We look forward to your next visit to Fairmont Singapore!

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California, Maryland
1 review
Reviewed 16 December 2013

I had business meeting and it was a very good choice for me to stay.Being stay in Fairmont that was great with good service with friendly staff and nice hotel.I felt very comfortable in the room and I should be back to this hotel one day. Thanks.

Stayed December 2013, travelled solo
Helpful?
Thank lumw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
730 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed 16 December 2013

Spend overnight last week, this hotel provides :
- a luxury room with all room functions remotely controlled from your bedside table
- comfy bed and mattress - double double beds
- spacious bathroom and all free toiletries
- free newspaper in the morning
- free tea and coffee with coffee capsule machine
- helpful staff and receptionist
and spectacular views from high floors to Singapore Flyer, Garden by the Bay and Marina Bay Sands Hotel and Singapore River with its Merlion Statue.

However the most valuable thing of this hotel is its location, built on top of (very close to) two underground MRT stations, City Hall (Red and Green Line) and Esplanade (Orange Line) make the guests can go nearly to every where in Singapore by MRT/Public Transportation,
Moreover, at the basement (two floors) there are mall with food court with plenty of restaurants and shops, and underground tunnel to the MRT Stations.

The room is not cheap but it is worth for the facilities and its locations. Taxi fare from airport is S$25.

Room Tip: The higher the floor the more spectacular the view, but ask the room with balcony facing to Singapor...
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank santo t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Quality Manager at Fairmont Singapore, responded to this review, 7 January 2014
Dear Santo,

Thank you for the compliments especially the great location and the facilities. Please rest assured that we will continue our pursuit for excellence in service.

We hope to welcome you back soon at Fairmont Singapore!

Best regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 December 2013

Stayed at the Fairmont for one night during a short trip to Singapore to visit friends. Had stayed at the Swissotel the Stamford next door previously so wanted to try the Fairmont. Even though the building/rooms are similar to the Swissotel, the level of service is a step above. Since my room was not available for an early check in, the hotel took my number and called me once the room was ready. All my interactions with hotel staff were very professional and helpful. The room itself is very comfortable and a good size and the gadget panel next to the bed fun to play with. I did not use any of the spa/pool facilities or restaurants. Great hotel with good location for exploring the Marina Bay, Gardens by the Bay, etc.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sleepy38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Quality Manager at Fairmont Singapore, responded to this review, 7 January 2014
Dear sleepy38,

We’re glad to read that you had a great stay with us and appreciate your compliments on the hotel’s good service, professional and helpful staff, comfortable room and the convenient location.

Thank you for choosing Fairmont Singapore!

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Singapore

Property: Fairmont Singapore
Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#7 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#16 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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