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“A nice hotel with a good location”
Review of Fairmont Singapore

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Fairmont Singapore
Ranked #19 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 15 February 2014

The hotel staff is very polite and helpful. The room was recently remodeled and is very nice. It has very comfortable beds. If you join the presidents club which is free, you get free internet in your room.

Room Tip: Get the remodeled rooms on the upper floors
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  • Stayed: February 2014, travelled as a couple
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2  Thank Patty W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 19 February 2014

Dear Patty,

It makes me happy to know that you had a great stay! I am glad you had an opportunity to try out our new renovated room

We hope to welcome you back!

Warm regards,
Carlos Monterde
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,674 - 3,680 of 6,214 reviews

Reviewed 14 February 2014

Location near to singapore heritage area, esplanade theatre, business distric, also shopping malls just step away. Public transportation like MRT, bus stop also very close. Do not worries about food, there lots of food stall around the hotel, western to eastern food are available. Rooms are big and clean. Breakfast place serve wide variety of good quality food with excellent taste and service.

Room Tip: Good view room, please ask not too high but not too low.
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  • Stayed: June 2013, travelled with family
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Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 19 February 2014

Dear Michael,

I wish to thank you for your feedback and I’m happy to learn that you had an enjoyable experience at Fairmont Singapore. I am glad you enjoyed the breakfast spread.

Thank you for choosing Fairmont Singapore!

Warm regards,
Carlos Monterde
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

I have stayed 4 nights for business at Fairmont Singapore. I enjoyed a deluxe room with a view on the marina bay and must admit that the panorama is fantastic. You can enjoy a great view on Singapore Flyer and Marina Bany Sands Hotel. Fairmont is conveniently located (5 minutes by taxi to Raffles Place and business district or 10 minutes walking to Marina Bay shore). Metro station is very near.
I was a little bit disappointed by the cleaning of the room (do they use vacuum cleaner every day?) but equipment of the room is nice including a nespresso coffee machine with free coffee caps). The breakfast at Prego retaurant is offering a very wide choice of meals and service is globally very good.

Room Tip: I would recommend you take a room with view on Marina Bay.
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  • Stayed: February 2014, travelled on business
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Thank grcbbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 19 February 2014

Dear grcbbc,

I’m delighted to read that you had an amazing stay!

At the same time, we also note your feedback on the housekeeping service and will direct it to the department for follow up. Your feedback will definitely help us serve you better on your next visit.

Thank you for the review and we hope to have the pleasure of serving you once again in the future!

Warm regards,
Carlos Monterde
Hotel Manager

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Reviewed 13 February 2014

We arrived in Singapore fro Dubai in the evening and were shown to our excellent standard room on the 23rd floor by a very nice Bellman who explained all the rooms features including the electrically operated curtains.
We had a nice view of the pools from our balcony and the standard of all the furnishings and linens was first class.
The hotel staff were all charming and very polite and well presented and when asked for a late check out this was granted without any issues.
The bar in the lobby was great and we enjoyed a few drinks there while we people watched.
We ate in the Shezchwan kitchen and this was the best Chinese food we have eaten and the Prego Italian restaurant was also very good.
The location of the hotel opposite Raffles is also handy for transport and shops.
The only downside was that they charged for Internet use which seems very unusual nowadays,however as we were on holiday it was not too much of a problem but 28 Dollars a day to send an e mail home seems a bit strong we think.

Stayed: February 2014, travelled as a couple
3  Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 26 February 2014

Dear Chris,

I'm glad that we were able to look after your every need during your stay. It was our pleasure!

Your compliments on the hotel’s service, room conditions, view, staff, several bar and restaurants in the area like Anti:dote, Szechuan Court and Prego and the location are greatly appreciated. Regarding the wifi issue, you might like to know that wireless internet access is complimentary to all Fairmont President’s Club members.

Rest assured that we will continue to seek ways to improve and fulfill our mission of turning moments into memories for our guests.

We look forward to your next visit to Fairmont Singapore!

Warm regards,
Carlos Monterde
Hotel Manager

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Reviewed 13 February 2014

Ideally located. We could not afford the Raffles which is just opposite the Fairmont as we decided to splash the money on the Eastern and orientl express train from Singapore to Bangkok. Check in of the train was at the Raffles so Fairmont worked very well.
Spacious rooms and bathrooms with nothing missing. Very nice staff and service. Good swimming pool. Highly recommended, although a bit informal in style.
Singapore deserves two day stay - we did the zoo, the botanic gardens/orchid garden, both of which are slightly outside ; then walk in the city center towards the Merlion and Fullerton, visit od the new botanic gardens near the marina bay and walk in Chinatown.
Then we took orient express to Bangkok (Mandarin Oriental) for 2 days, Park Hyatt Siem Reap in Cambodia for 3 days, Napasai Orient Express in Ko Samui thailand for 8 days and Kuala Lumpur. Hilton for 2 days. See reviews of those hotels.

Stayed: January 2014, travelled with friends
1  Thank KIWI060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 17 February 2014

Dear KIWI060,

I’m glad to hear that you had a fantastic stay.

Thank you for commending on the spacious rooms, great service, nice staff, good facilities like the pool and the ideal location with several attractions in the vicinity.

We definitely can’t wait to welcome you back!

Warm regards,
Carlos Monterde
Hotel Manager

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Reviewed 12 February 2014

Fantastic staff, very nice rooms, excellent food in the area. Fantastic shopping attached to hotel. When getting a cab do not get the black ones as they are the most expensive. The market in the last floor of the shopping mall is unbelievable. Only use Singapore money as a lot of the venders etc. do not take us dollars

Room Tip: Book the south tower excellent view of city
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  • Stayed: January 2014, travelled with friends
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Thank Stmws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 17 February 2014

Dear Stmws,

Thank you for highlighting the many positive points of your recent stay!

Your positive comments on the hotel’s nice rooms, excellent food, fantastic staff and the great location with a wide variety of shops and restaurants in the vicinity are greatly appreciated.

We hope to welcome you back!

Warm regards,
Carlos Monterde
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

We spent an enjoyable 4 nights in Singapore at this hotel. It is within easy walking distance of Boat Quay, Clark Quay, the metro (connects directly to hotel lobby via a mall), shopping, and a little longer walk to Orchard Road. The front desk staff and concierge were very friendly and helpful during our stay and at check-in and check-out. We spent two afternoons at the pool which also had a bar and restaurant. The pool area was really fantastic - plenty of towels, chairs sun and shade and a great escape from the city vibe. Be aware that food and drinks were even more expensive here than via room service or the restaurants (where it was already expensive). Food in general just seemed to be more expensive in Singapore than it was years ago; these prices were in line with those elsewhere.

The breakfast buffet was a highlight of the trip. You name it, they had it. And generally several different varieties - muffins, pancakes, French toast, smoothies, etc. The last day we were there they were closing the restaurant for a week and moved us to the Chinese market restaurant. The ambience was not the same although the food selection was still provided for. Definitely one of the best breakfast buffets in term of selection, quality and variety.

Because of the great breakfast we decided to try the same place for dinner. Service was very slow and disjointed. We had to flag down people to get menus, to order drinks, to order food, to get bread, and when we finally got our bread the food was delivered at the same time. The food was good but we were so disappointed with the service we spoke to the manager. Others were having issues too so maybe they were short-handed. Luckily the food and ambience was good.

Our hotel room was large and had everything we could want. We had a beautiful view of the harbor. The wall was ceiling to floor windows and there was a door to a balcony. The bedside console controlled all the lights, curtains and A/C. The bathroom could have used another towel rack or hook. The set-up was a little weird and you can probably see this in pictures that may be posted - you had to walk through the shower to get to the bathtub and the towel storage rack. A few items (fuzz, water bottle top, plastic clamp) were left behind from the previous occupants.

I've stayed in a few other great hotels in Singapore over the years but I think I like this place the best due to great room, fantastic breakfast and perfect location.

  • Stayed: January 2014, travelled as a couple
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1  Thank EWR-NJ-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Manager at Fairmont Singapore, responded to this reviewResponded 17 February 2014

Dear EWR-NJ-traveler,

Your review was such a good read!. I am glad you had a great experience at our hotel, at the same time I would like to apologize for the service lapses you have mentioned. I will personally follow up on the feedback you have given in your review.

We appreciate your positive remarks on the hotel’s great breakfast spread, friendly staff, great service, efficient check-in/out, beautiful view, large rooms and the perfect location.

Thank you for taking the time to share the details of your stay with us. It was very insightful and your inputs will allow us to improve on the areas that would help us provide our guests a more memorable stay. Please rest assured that we will remain steadfast in our pursuit towards ensuring exceptional service standards.

Again, thank you for your valuable feedback and we look forward to welcoming you back in the near future.

Warm regards,
Carlos Monterde
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Singapore

Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#8 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#19 Luxury Hotel in Singapore
Price Range: £154 - £321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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