Having booked a Deluxe room I was delighted on check-in to be assigned a complimentary upgrade to an Executive room.... until I reached my room (South Tower, 19th floor), that is, and was immediately aware of continous banging/tapping. I waited 10 minutes, hoping it was a temporary situation that would cease, but it didn't. Turns out sections of the hotel are currently undergoing renovation work. Although the noise wasn't 'loud' as such, it certainly wasn't something I'd signed up for (I can't recall seeing any reference/warning to it on the website when I made my non-refundable booking a couple of weeks ago?) or something I wanted to endure. So, what had initially seemed like a bonus - the upgrade - quickly felt like a swizz. :-(
I returned to the busy Reception Desk and waited for someone to become free. Luckily for me, I was called over by an enthusiastic member of staff who turned out to be the Assistant Manager. I was very impressed with how he dealt with the situation. He immediately showed sincere understanding and empathy for how I was feeling (i.e. irritated and disappointed, as well as tired after my flight) and he set about resolving the situation. Within 15 minutes I had been moved to another very spacious Premier room in the North Tower on the 9th floor overlooking Raffles Hotel. Dual aspect windows gave great views over the city.
The room was equipped with a electronic control box which operates the curtains and lights. The unit itself looks a bit tacky, to be frank, but it's not difficult to work out how to use it. The bed and pillows were extremely comfortable, and there were plenty of towels and toiletries. I had a slight issue with my air conditioning but the hotel very quickly sent an engineer up to investigate, and also provided a freestanding fan as back-up.
Breakfast was very good. There's the usual wide selection of hot dishes (Western and Asian) and cold items which you can expect from any high standard, international 5 star hotel in Singapore. The best thing for me though, which gave it the edge, was the Smoothie/Juice Bar: there were at least 8 different pre-mixed combinations; my favourite was a spinach, grape, cucumber and apple combo, which was delicious!
The location of the hotel is stupendous. It's in a wonderful position with easy walking to numerous interesting sights. It's also connected to the City Hall MRT station, which is on the same line as Changi Airport. I paid SGD $2.20 to get all the way from the airport to the hotel on the train, changing just once at Tanah Merah - which is literally a walk across the platform; couldn't be easier. Feel free to pay 10 times that for a taxi if you want to, of course....!
Also connected to the City Hall MRT station is a large shopping mall (Raffles City) where there are numerous popular lunch time food court options and a supermarket.
Although the Fairmont has plenty of competition - including Swisshotel, which is right next to it - I would definitely consider staying again.
- Official Description (provided by the hotel):
- The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more less
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- Also Known As:
- Fairmont Singapore Hotel Singapore
- Raffles Plaza Singapore
- Singapore Fairmont