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“Perfect”
Review of Fairmont Singapore

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Fairmont Singapore
Ranked #17 of 312 Hotels in Singapore
Certificate of Excellence
Ormond
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect”
Reviewed 5 May 2014

It was flawless . Everything from staff .facilities .location .cost .views meals.comfort. I felt like royalty. You cannot stay anywhere else in Singapore
Convenient to raffles tourist buses the business district . On top of a mrt train station and raffles mall . You can walk to major attractions also

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Bernard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 20 May 2014
Dear Bernard,

Thank you for sharing the details of your stay experience with us, highlighting the warm hospitality from our service staff and the convenient location of having several attractions and shopping centres in the vicinity. We look forward to welcoming you back to Singapore for yet another memorable stay!

Warm regards,
Carlos Monterde
Hotel Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,146)
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Sydney
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2014

Although the hotel may be a little tired in some areas it is still a wonderful property. The rooms are a very generous size and well appointed with everything you need.
Location is fantastic, attached to a shopping centre and public transport so you do not need a car.
Prego is the main restaurant and is very busy but was worth the wait however there are many food options near by so I only dined there just once.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Riding-Giants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 20 May 2014
Dear Riding-Giants,

Thank you for sharing the details of your stay with us and appreciate the positive highlights of your experience especially the dining experience at Prego. We hope to see you again soon!

Warm regards,
Carlos Monterde
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield
Level Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 4 May 2014

This hotel is in a great location.
The rooms are being reworked and refreshed.
Amazing spa and the revamped club lounge too is excellent.
Now they just need to make the swiming pool area look more modern and exciting.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huddersfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 20 May 2014
Dear Huddersfield,

Thank you for your review and overall positive feedback on our newly renovated rooms. Indeed, this is a bold and refreshing new look for our iconic hotel and we are very pleased with the outcome and affirmative feedback from numerous guests including yourself. As we’re currently undergoing refurbishment, your feedback on the swimming pool area is something we will also take into review next.

Always a pleasure to serve you, and I look forward to welcoming you back again!

Warm regards,
Carlos Monterde
Hotel Manager
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Melbourne, Australia
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 May 2014

Hvaing just stayed at my favourite hotel in KL, the Shangri La, I was disappointed with the Fairmont. The deluxe rooms are huge and the harbour view rooms have a wonderful view, the beds are excellent and the pillows and linen are great. The huge rain showers in the bathroom is spectacular. However, when I arrived, I endured a cold shower since the hot water was not working prioperly. The engineer who came up promptly organised an other room because this was apparently a problem they have had a numebr of times before (which begs the question why don;t they loom at whether they can fix this problem before a guest arrives). Having gone to the trouble of moving to another room, I found later on that night that a light bulb had blown on the desk which required another call to the front desk and another visit from the bell boy with a ight globe in hand (which begs the question why did they not check whetehr all lights were wqorkign in the room prior to check in?). Breakfast the next day was a huge disappointment. The continental selection looked good from afar but none of the pastries were all that fresh nor did they taste all that good. The asian selections were rudimentary and not of the quality you would expect in other SE Asian five star hotels. The ingredients are there for an ultra preimum 5-star expereince but compared to places like the Shangri La and Mandarin Oreintal, the fairmont is just not up to scratch and it needs a lot of work. The devil is in the details........

Room Tip: Get the harbour view rooms but check all teh fittings to avoid having to call front desk for repairs...
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  • Stayed May 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank GTeatdrinkandscuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 20 May 2014
Dear GTeatdrinkandscuba,

Thank you for sharing your feedback with us. It is with feedback like yours that we are able to further improve on our offerings and service quality.

I’m happy to hear that you enjoyed the size of our rooms, complete with wonderful views of the Marina Bay. Our beds, pillows and linen are all specially selected for maximum comfort, and I’m pleased to find out that they were of delight to you!

We have nonetheless noted on your feedback with regards to the water temperatures as well as the faulty table lamp, and would like to extend our most sincere apologies to you for failing to deliver a more comfortable and flawless stay experience. Our engineering team currently conducts regular maintenance checks in our rooms, however, we will most definitely be looking into more thorough reviews during our next round of maintenance.

We regret to also hear about the disappointing breakfast experience you had with us. Indeed, whilst variety of offerings is important, freshness and quality of produce are key for an enjoyable meal to start the day. We will most definitely work closely with our culinary team on improving the breakfast experience at our hotel.

Nonetheless, we thank you for your honest feedback, and look forward to your continued support for Fairmont Singapore.

Warm regards,
Carlos Monterde
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 May 2014

Countdown for New Year and stayed in Fairmont for 2 nights, rate was $888++. Breakfast at PREGO was complimentary. Bathroom amenities were comprehensive.

Hotel located at city hall MRT. Surrounded by malls, eateries, everything as it so central.

Sleep was good, room was on a high floor, view of fireworks was splendid.

Room Tip: Request for high floor, with good view of Singapore city
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joleou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 20 May 2014
Dear Joleou,

Glad to hear that you enjoyed the view of the fireworks from your room during the New Year celebration as well as the extensive bathroom amenities. Thank you for choosing Fairmont Singapore and I look forward to welcoming you back again!

Warm regards,
Carlos Monterde
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 May 2014

I LOVE this hotel.

I am in Singapore every couple of months to visit my fiancé who lives there for work. I do not stay with my fiancé as his condo is far away from most of the city, so I make (emphasis on the 'make') him book a room at the Fairmont Singapore.

I am in love with this hotel. I wish we didn't buy a new condo closer to the city to I can stay here all the time.

The Location is perfect. You are steps away from many of Singapore's greatest delights. Shops, restaurants, museums, etc. It is fabulous for tourists and locals alike.

The staff are some of the most delightful people Singapore has to offer. They are always so polite, friendly and welcoming. They take the time to get to know you too which I find just lovely. When I returned for my second time, the valet/doorman remembered my name. These are the little things that make the Fairmont Singapore great.

When we were staying there the last time, someone brought Durian onto our floor. We called the front desk as the smell was atrocious, and the issue was dealt with immediately. They took great care of us. We were both so pleased with how they dealt with the matter.

The rooms are beautiful. Simply stunning. Comfortable beds, beautiful views of the city no matter where you are, the bathrooms are updated and modern and I could go on and on.

The hotel is connected to the Raffles City shopping centre which is great to visit for all of your shopping. Even the restaurants that are on site are great. I HIGHLY recommend Prego. Wonderful Italian food and equally wonderful people.

If you are himming and hawing over a hotel in Singapore, please consider the Fairmont Singapore. You will not be disappointed.

I cannot wait to return within the next couple of weeks as the new condo is furnished.

Enjoy yourselves!

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SkyPrincess88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 20 May 2014
Dear SkyPrincess88,

It is always such a delight to hear from returning guests such as yourself who have stayed with us time and again and I sincerely thank you for choosing to stay with us on your visits to Singapore! I’ll certainly convey your compliments to the team at Prego as an encouragement for their excellent service and food.

At Fairmont Singapore, we pride ourselves on providing a memorable stay for our guests, thus I’m happy to hear that we delivered this service promise to you during your stay, and hope to see you in a few weeks time!

Warm regards,
Carlos Monterde
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York Mills, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 May 2014

We stayed here for two nights and wished it was longer! The rooms are spacious and the bathrooms are to die for! The breakfasts were super! In fact, all the customer service staff demonstrated a love of the hotel, their work and were just incredibly happy to be of help. We would definitely recommend this hotel to our friends and we aim to return here again.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TomNY503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this review, 8 May 2014
Dear Tom,

Happy to hear about your recent stay and I appreciate your many compliments on the hotel’s great breakfast spread and the excellent customer service you’ve experienced. It’s our pleasure to take care of every aspect of your stay.

Thank you for recommending Fairmont Singapore and hope to welcome you back!

Warm regards,
Carlos Monterde
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Singapore

Property: Fairmont Singapore
Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#7 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#17 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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