As a frequent guest of Fairmont hotels - Montreaux, Washington DC, Lake Louise, London and several more, this is the most disappointing stay that we have had in any hotel of this brand.
CHECK-IN - long lines gave a very rushed and impersonal first impression. Lobby has very fierce air-conditioning and an overpowering air freshener scent.
ROOM -we had booked a Marina View room which was clean and quite nicely furnished, but nothing special. The view of the Marina could be obtained by going onto the balcony and stretching my neck a bit!
HOUSEKEEPING - was a bit hit and miss - the first morning after breakfast we put the "do not disturb" sign on for 10 minutes while we cleaned our teeth before going out for the day. In this short space of time a note was pushed under our door saying that we had missed housekeeping for the day (this was before 10am) and giving a number to call if we required our room to be made up. On the second day we were out all day, popped back for half an hour to freshen up (around 6pm) before going out again and the room hadn't been touched - we had to use wet towels from that morning.
BREAKFAST was very good with a fair amount of choice and staff here were friendly and helpful.
POOL - incredibly few sunbeds (around 60) - considering the pool was shared with the Stamford next door which is a huge 72 storey hotel with over 1200 rooms, together with the Fairmont's 700+ rooms the chances of getting a bed are almost zero.
CHECK-OUT - not much faster than check-in and we were overcharged. Even though we were promised the the amount would be refunded to our card straight away it took several emails after our return home to sort this out.
OVERALL - an okay hotel in a good location but for the price they charge there are much better hotels in a similar location. If this hotel wasn't called The Fairmont I would have no idea that this was part of the brand. I will continue to support the Fairmont brand as this experience is not in line with my past Fairmont experiences, but Fairmont Singapore really needs to up its game.
- Official Description (provided by the hotel):
- The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more less
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- Also Known As:
- Fairmont Singapore Hotel Singapore
- Raffles Plaza Singapore
- Singapore Fairmont