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5 of 5 bubbles Review of Fairmont Singapore

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Fairmont Singapore
Ranked #16 of 306 Hotels in Singapore
Certificate of Excellence
Singapore
1 review
“feedback”
5 of 5 bubbles Reviewed 27 August 2014

excellent location as it is near to all , service and hospitality of staff are great as they treat every guest like vpi, rooms and lobby are clean, only the internet or wifi has issues during my stay.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Wee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 8 September 2014
Dear Wee T,

Thank you for sharing your experience with us! I’m glad to read that you had a pleasant stay despite the issues with the Internet connection. Please rest assured that your feedback has been noted and will be directed to the relevant department for a detailed follow-up.

It’s our pleasure to have taken care of you during your stay, we look forward to welcoming you back again soon!

Warm regards,
Scott Murray
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Hong Kong, China
2 reviews
5 of 5 bubbles Reviewed 27 August 2014

Excellent service and good location. Easy to get in the MRT. Very warm welcome and reception by the front desk staff. Efficient and helpful service offered by the Concierge and Housekeeping staff. Good !!!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 8 September 2014
Dear Peter,

Thank you for leaving us a review! Appreciate your compliments on the service, staff and the convenient location. I’ll be sure to convey your positive feedback to the Front Desk, Concierge and Housekeeping team, as and encouragement for their excellent service.

Looking forward to welcome you back soon!

Warm regards,
Scott Murray
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

Fairmont is centrally located at City Hall, just above a beautiful mall and the mass rapid transit. Furnished with modern designs, beautiful rooms, divinely comfortable beds and 1st class service from all staff.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank ElsieKwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 8 September 2014
Dear Elsie,

Thank you for highlighting the many compliments of your stay especially the service and the location! We hope to have the opportunity of serving you again in the near future!

Warm regards,
Scott Murray
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Biggar, United Kingdom
Level Contributor
755 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 792 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

After a private transfer from Singapore Airport in the back of a speeding taxi we were ready for a more relaxing “Singapore Sling” - I don’t think the driver understood the concept of a safe distance!

At check-in we were advised that regrettably, despite having booked five months in advance, there wasn’t a double bed available in the hotel. However to compensate for the alternative which was twin beds, our Fairmount Room in the North Tower was upgraded to an Executive Club Harbour View in the South Tower. As we’d paid £645 for three nights stay it was a fair solution. (The hotel was undergoing renovation work at the time to improve the North Tower rooms and the reception so this might have been the issue).

Our room #2436 (on the 24th floor) was very spacious with the two comfortable beds, a full “office” desk and chair, large flat screen television, mini-fridge with usual expensive items (although bottled water was provided as complementary), Nespresso coffee maker, ironing board & iron and a courtesy room safe.

The large windows led onto a balcony with spectacular views over Padang with the Singapore Cricket Club, Marina Bay surrounded by designer buildings including the Marina Bay Sands Hotel and the Singapore Flyer (big wheel). Needless to say this also provided a grandstand view of the laser light show in the evening which only enhanced the city skyline. A room with a view in all senses even for those with no head for heights who may be a bit apprehensive about stepping onto the balcony. In these circumstances you could use the bedside controls to operate the electric curtain rail, adjust the air conditioning and dim the lights to your preference!

On one evening we were awoken by a thunder storm with lightening bolts in the sky - quite spectacular even if the wind rattling the window was a little unnerving!

The ensuite bathroom was superb. Beautifully designed to impress with much use of glass and mirrors and a wet room area for the bath and rainfall shower. Bathrobes and slippers were provided.

President Club Membership entitles guests to free wi-fi use.

However where the hotel came into its own was through the Executive Club Lounge one floor below our room. An oasis of calm in the city. There was a mix of business guests and holidaymakers like ourselves but whether in a suit or less formally dressed everyone was treated to the same high standards by the smart, friendly and efficient staff in pleasant surroundings.

A buffet breakfast was provided here for guests staying in Executive Club rooms, in addition to wine and hors d’ouvres in the evening which extended to a selection of hot dishes. The latter could satisfy those with a lighter appetite and substitute an evening meal - useful if you have had a large lunch or are just out of synch with mealtimes due to travel.

On one of the afternoons we were attracted to the In Room Dining menu however didn’t particularly wish to eat at the desk in our room, so the member of staff suggested we could have it served in the Executive Club lounge which we were delighted to do. The meal was delicious and reasonably priced (we were charged for the wine too which was perfectly reasonable). It was an excellent solution to the situation. On another occasion when we came to the lounge in the evening it was exceptionally busy and staff provided a complementary bottle of wine to take to our room pending a call from them when a table became free. It wasn’t too long to wait for our call but they insisted we just keep the wine for our inconvenience anyway - again superb customer service.

The hotel has a pool on the roof between the South Tower and the neighbouring Stamford Hotel. In our experience there was a bit of a breeze here and surprisingly for Singapore, which is very humid, it was quite chilly by the poolside.

We also ate by the poolside restaurant, Alligator Pear which combined very nice tasting food with very good service and on one evening dined at Prego, the in-house Italian restaurant which was notable for its quick service. It was a bit too fast and efficient there for our liking where you were almost frightened to put cutlery down for fear of the plate being swooped away before finishing eating. The food was also expensive for what we had, the atmosphere a bit hectic and staff needed to be slightly less rushed - perhaps over enthusiastic!

The Fairmont brand usually equates to good quality in our experience and in this case during our overall stay it exceeded expectations.

Room Tip: Worth getting Executive Club rooms for benefits
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  • Stayed November 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rantin rover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 8 September 2014
Dear Rantin rover,

Thank you for taking your time to leave us a detailed review of your stay! I’m pleased to read that you had an excellent overall stay experience, and am glad that we exceeded your expectations. Please rest assured that we will certainly remain highly dedicated and committed towards ensuring exceptional service standards. Your compliments will only spur us to continue seeking ways to enhance our guests’ experience.

On the side note, I would also like to share that our revitalisation project has been completed and we have entirely transformed various spaces within the hotel, including a vibrant new lobby, a modern cocktail bar named Anti:dote and the guestrooms in the North Tower. Thus, do keep us in mind if you have any future plans to visit Singapore and stay to experience our new refurbished guestrooms.

Warm regards,
Scott Murray
Hotel Manager
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Milan, Italy
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

Very beautiful hotel in a great location. Rooms are spacious and new with big beds and very good amenities. Staff is very helpful and efficient. One negative point is about the wifi, which is not free.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Antonio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 8 September 2014
Dear Antonio,

Thank you for leaving us a review, I’m pleased to read that you had a pleasant stay with us! On the side note, you might like to know that Internet access is complimentary when you sign up as a valued member of the Fairmont President’s Club, a loyalty programme that rewards our guests with a host of attractive benefits. So, do sign up for the membership the next time you stay with us, we look forward to welcoming you then!

Warm regards,
Scott Murray
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 26 August 2014

Hotel check-in was fast and without problem. There's free in-room wifi available. As hotel is just located beside a big shopping mall therefore you may get all kinds of food and shopping in this shopping mall. Hotel location is great as there's a MRT station located right below.Room view was great and room was big. Will stay there again.

Room Tip: Ask for high floor and bay view room.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank daniel_2402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 8 September 2014
Dear Daniel,

Thank you for the review. Your compliments on the service and view from the guestroom are very much appreciated. It’s our pleasure to have taken care of you during your stay, we look forward to welcoming you back again soon!

Warm regards,
Scott Murray
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bilbao, Spain
Level Contributor
185 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

One of the best hotels I have ever stayed in- and I have stayed in many 5*. Unbeatable service and facilities. Beggining from the matress, sheets and duvet awasome. Following with the hospitality room, where you can take a shower, rest, towels, shampoo and sleepers available. A room for you and others but free of charge.If you are a member free wifi during all your stay. Check in fast, professional and early, as we arrived at 10:00 and inmediatly got a room. Also late check out available, but was not really necessary as we had the hospitality room. As for the pool, excellents views to the Marina Bay Sands hotel, excellent coctails and service. Our room excellent views to Raflles Hotel. As for breakfast, the thing we did like the less, a little wating and chaos in the Prego Cafetería, maybe because was Sunday and pick hour. But once we were sitted, excellent variety and multiple choices of pastries, breads, jams, fruits, juices, egg station and salty asian options.
Furthermore: we forgot some items in the room and will be send over complimentary!
Our rate: 9,75/10 and not 10/10 because of the waiting time at breakfast.

Room Tip: I guess all are excellent
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oiane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontSingapore, Hotel Manager at Fairmont Singapore, responded to this review, 8 September 2014
Dear Oiane S,

Thank you for sharing your excellent stay experience. Your compliments on the service, facilities and the views of the Marina Bay are very much appreciated. It’s our pleasure to have taken care of you during your stay, we look forward to welcoming you back again soon!

Warm regards,
Scott Murray
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Singapore

Property: Fairmont Singapore
Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#7 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#16 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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