My daughter and I are travelling throughout Asia for 20 days. I had picked only hotels that were on top of the list on Tripadvisor. Unfortunately the experience here was not similar to other 5 star hotels we stayed in other cities. There was line for check in and we had to be there around 20 minutes, despite the ladies that stay with a walk talk talking to the porters to get names of guests coming in ahead of time. The room is nice, the beds comfortable. The bathroom does not offer 5 star hotel ammenities (no cotton swabs, for example). The bellman that brought us upstairs informed that internet can be free if you fill out the Fairmont Card, but forgot to say that it is only the cheap slow internet, not the real one. Although I filled the card, the lady at the desk lost it, so on the day before I checked out, I had to come back again to the desk, wait for 10 minutes for this lady to find out what to do, what had happenned to the card I had filled, and finally asked me to do another one.
I also booked my reservation through a OTA for a non refundable rate. However, I had a problem and would have to leave on before the last night. As a courtesy I sent an email to the desk manager asking to release me from the last night (usually something hotels will do if you booked for 3 nights and stayed 2 if you had a problem and advised on the first night). I never got a response to my email and had to come back to the desk several times asking for an answer. On the end of the second day, the response was negative.
It was worth more for the pool and spa area, really nice and free.But I think that for a 5 star they need to do better on service.
- Official Description (provided by the hotel):
- The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more less
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- Also Known As:
- Fairmont Singapore Hotel Singapore
- Raffles Plaza Singapore
- Singapore Fairmont