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“A memorable stay at an absolute classic hotel”

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Raffles Hotel Singapore
Ranked #3 of 312 Hotels in Singapore
Certificate of Excellence
Cheltenham, United Kingdom
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“A memorable stay at an absolute classic hotel”
Reviewed 28 July 2012

The Raffles hotel was everything we imagined it would be. From the moment we got out of the car until the time we left, the service was excellent. It was our wedding anniversary while we were there and we were given a bottle of champagne. We had fresh fruit in our room every day and if we needed anything, we only had to ask. We only had two full days in Singapore as we were also visiting Thailand and needed to fit everything in, so we asked the lady at reception where would be good to visit. She got a map and circled everywhere we wanted to go and even told us of an Indian restaurant that she ate at where the food was very good. That evening we went to the restaurant to eat and the food was wonderful. The ambiance of the hotel from the cooling entrance to the solid wood furnishings and marble floors added an old Colonial feel to the whole place. We had cream tea in the Drawing Room (away from the tourists in the Tiffin Room!) and it was gorgeous - the 3 cream scones each finished us off! The Long Bar had its own sense of atmosphere added to by the peanut shells crackling underfoot, and the obligatory Singapore Sling was as refreshing as it was colourful. All in all everything we'd wished for - not a modern hotel with sleek, sharp edges, but nevertheless a 100% classic and a perfect start to a fantastic holiday.

  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
1 Thank Thesparrows17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 29 July 2012
Greetings from Raffles Hotel Singapore!

Many thanks for sharing the experience of your stay with us, we are grateful for your appreciation of the service, the Afternoon Tea and the Singapore Sling.

I truly hope there will be other occasions for you to visit us in Singapore, the entire team at Raffles Hotel Singapore looks forward to it.

Kind regards,

Pierre Jochem,
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (540)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
London
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 July 2012

As a Singaporean who works and lived in London, I booked high tea there with a wait and see attitude. I used to eat at the Tiffin Room every month with my papa who worked nearby growing up so the Raffles fantastic service and food was already indelible etched in my mind as a happy memory.
I booked high tea for my office colleague in Singapore on a recent trip back and was transported back to a time in Singapore where local hospitality and smiles were the norm and not the imported ( from mainland China or Filipino) that seems to have overrun other Singapores establishments with bad service and contrived smiles.
The waiters were always discreetly and elbow away to top up the tea or clear cutlery promptly always with a smile and effortless with the clattering that many hotel staff in other countries pass off as silver wait service.
The veritible selection of crustless sandwiches, fruit tarts were light and perfect as were the local favourites of siew mies and char siew paus,

The staff were an absolute delight and genuinely made the experiance delightful.

Service for staff is better then Claridges in London so keep up the good work!

  • Stayed May 2012, travelled with friends
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Helpful?
1 Thank teaktreasure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 29 July 2012
Greating from Raffles Hotel Singapore!

Thank you for your review of the High Tea at Tiffin Room which is indeed one of the most historic places in Singapore for enjoying a traditional afternoon tea.

We are grateful for your appreciation of teh services of the team and look forward to your next visit to Raffles Hotel Singapore and one of our numerous restaurants.

Kind regards,

Pierre Jochem,
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
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hong kong
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 27 July 2012

I was totally impressed with the attentive and alert service of this hotel. I stayed at one of the suite on the 3rd floor, I must say as nice as it is, there quite a few updating needed for this hotel.

The bell service bottom does not really work, air-conditioner' temperature is hard to adjust, the bathroom is a disgrace for hotel of this statue. The ceiling is in need of repainting as some of the paint were coming off, and it appeared very bad visually. I went to the pool and used the steam room. It was left quite untidy with the previous guest, hair all over the floor, and the wet towel left on the bench. They did come quickly to clean the steam room given their very good service quality, but I was a bit disappointed.

  • Stayed July 2012, travelled on business
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Helpful?
2 Thank lavoyageuse66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 29 July 2012
Thank you for sharing your impressions with us, I have discussed your feedback with the concerned teams and apologize for a service that was not up to your expectations.

I sincerely hope you would come back for another stay at Raffles Hotel Singapore to experience a better quality of service.

Kind regards,

Pierre Jochem,
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
182 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 18 July 2012

There are very few hotels in the world that compare to Raffles Singapore. The old world charm is amazing but what is most impressive is the service. I was at the hotel for two days on business and had some of the meetings in my suite. The service levels were amazing, the staff ultra alert and the quality of food amazing. I am not surprised at the level of service and style as the hotel is run by one of the finest General managers in business, Pierre Jochem. If you are in Singapore on business or leisure and are looking for an upmarket place with class, dont look any further than the Raffles. You can stay in glass and steel concrete buildings anywhere in the world but they can never match the style and service of the Raffles. You will feel it as you step of the car in the porch.

  • Stayed July 2012, travelled on business
    • Value
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Helpful?
6 Thank dipakdeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 20 July 2012
Dear Dipak,

Thank you so much for this review and your compliments, this is very nice to hear from someone with your experience.

I look forward to seeing you again.

Warm regards,

Pierre Jochem,
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
139 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 17 July 2012

Raffles Hotel should be the best hotel in Singapore. Well it is certainly not. Rooms are way outdated, bathrooms are a disgrace, aircon either too cold or too hot, switches unreadable, in room coffee machine produces lukewarm coffee at best. I'll explain.... 21 " square box TV x 2 , no rain shower, green color bathroom (not the best color for any woman's complexion), overused faucets, spritzly shower (if you don't understand read Conrad Hilton's book), under polished brass knobs and a cooling system out of the 90's.
Service is good. No problem there. But I don't want 20th century hospitality. Time to rejuvenate the old lady once more. And oh yes.... even the coffee at the writer's bar (while waiting for the room ) is very lukewarm.... may be a bit of limescale in the equipment...
At that price there are other choice, even with less anachronic charm but better comfort.

Room Tip: don't take rooms over the main road, noisy.
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  • Stayed July 2012, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank topkapitan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 18 July 2012
Thank you for sharing your opinion with us, I am sorry that you were not satisfied with the room amenties and the coffee. Your constructive feedback is much appreciated, we do our best to make sure our guests feel comfortable.

Kind regards,

Pierre Jochem,
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 July 2012

This our second stay at Raffles in Singapore and this experience topped the first. We traveled with our 2 sons - now a little older we stayed in a suite in the main building, having previously stayed in a Palm Court suite. The suite was enormous and filled with antiques and luxurious furnishings. The hotel is preserved without fault - there is a wonderful feeling of space and privacy- if this is what you seek I suggest staying in the main building.

Service was very polished, attentive and friendly. Staff were always happy to have a chat and enjoy we were enjoying ourselves. We truly loved our daily breakfast (included) in the Tiffin room - it felt a real treat to be on the inside looking out. We also enjoyed the intimacy of the pool - a great spot to cool off at the end of the day with a drink. It was never crowded.

The complex is very large and it takes a little time to orientated around the hotel precinct. There are many visitors to the hotel environs and what I do like is the hotel does ensure that the privacy of the hotel is preserved strictly for the guests. That said, the Long bar is open the the public - which gives a great atmosphere- a great feeling to peel the peanuts and toss the shells on the floor!

The flowers deserve special mention as does the evocative sweet smell of the frangipanis and orchids throughout the building.

A stay at Raffles is something you should do once if you can. The only observation to note is that as a general rule drinks and food was very expensive - yes it is a stunning hotel and it is Singapore but Raffles prices are at the premium end.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anlouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 18 July 2012
Many thanks for your detailed review, it is a pleasure to hear that you returned for a second visit with your children. I am glad to hear that you had a pleasant stay and that you enjoyed as much the rooms as the way the staff was looking after you.

I hope you will have other occasions to stay at Raffles Hotel Singapore, we look forward to your next visit.

Kind regards,

Pierre Jochem,
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 July 2012 via mobile

After doing the rounds of Europe staying at the Dorchester, Le Meurice and Balmoral among others it was refreshing to return to Singapore after some 35 years and note that whilst the city has changed dramatically, some things remain the same.
The Raffles exterior has moved on from my youthful recollections but the colonial aura remains - the interior is majestic, with a Kiplingesque grace & style and the staff attitude reflects this. A request for other menu options resulted in a visit from the chef who was able to suggest a great range of vegetarian alternatives - no drama, no problem and a genuine desire to please.
So - Raffles is not a high-tech futuristic marvel, but a charming and graceful place, comfortable, with great service, genuinely pleasant staff and free WiFi (hard to find in Europe) The destination justifies the journey!

Stayed July 2012, travelled as a couple
Helpful?
2 Thank grjayBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Raffles Hotel Singapore, responded to this review, 16 July 2012
Thanks a lot for your positive feedback, I am happy to hear that you had a pleasant stay at Raffles Hotel Singapore.

Indeed the city has changed a lot and at Raffles Hotel we try to adapt in certain ways so as to enhance the experience of our guests but at the same time we strive to remain faithful to the hotel's colonial character and rich history.

I look forward to welcoming you again,

Kind regards,

Pierre Jochem,
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Hotel Singapore

Property: Raffles Hotel Singapore
Address: 1 Beach Road, Singapore 189673, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Singapore
#2 Romantic Hotel in Singapore
#3 Family Hotel in Singapore
#3 Business Hotel in Singapore
#3 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance. 5 restaurants and bars beckon, including the Bar & Billiard Room - new temporary home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Raffles Grill, serving up the best Sunday Brunch in town. This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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