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“Amazing service”

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Raffles Hotel Singapore
Ranked #3 of 312 Hotels in Singapore
Certificate of Excellence
essex
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Amazing service”
Reviewed 26 February 2013 via mobile

Great location with a little bit of history, the staff make this hotel though
Have a drink in the Long Bar, throw your nutshells on the floor, then go to the Tiffin Room for the best curry in the world. About £40a head for food but the choice is brilliant and when my wife mentioned it was her birthday at the end of the meal a cake was presented, what amazing service.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jules083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 26 February 2013
Greetings from Raffles Hotel Singapore!

Thank you for visiting Long Bar and Tiffin Room, I am glad you enjoyed the Raffles service. We aim to look after each guest in a discreet & personable way, similar to a gentle breeze that is always around but barely perceivable.

I would be delighted to have you again at one of our restaurants or maybe even for a stay if your time allows.

Kind regards,

Pierre Jochem
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (540)
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london
Level Contributor
76 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 25 February 2013

Raffles is a place that everyone should stay once (at least !) in their lives.
The location, service, standards, staff are all faultless and the history and heritage is not crass and thus fascinating. When you pay top money one expects the best it and Raffles so delivers.

The room décor may not be to everybody’s taste (it actually is not mine) but it works on so many levels. The bathrooms may be a tiny bit tired, the style of the furniture in the rooms just a little dated, but I don’t care !!!!

Whether in the Long Bar, throwing your nuts on the floor, having afternoon tea or sitting by the roof-top pool this is the best. Your butler knowing your name, your likes and dislikes, when to bring morning coffee or organising the porters for you… . IE when calling at 8.00am knowing it was coffee for two – with mike for one. Calling late at night , knowing it was hot chocolate for two. This is what I am want in a 5* hotel.

The food in the hotel is VERY expensive actually it’s extortionate . The answer is go out side and there are a million places to eat –just as good. Steak opposite the hotel is $40.00SG in the hotel $90.00SG , But once again its all so perfect ,paying for over priced food is part of the experience. If you looking for a hotel in Singapore book Raffles NOW

Room Tip: We had the "John Wayne" Suite ..v v nice
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Leigh O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 26 February 2013
Greetings from Raffles Hotel Singapore!

Let me thank you for taking the time to write a review. I am grateful for your appreciation of our service and that you recommend our establishment to other guests. I understand that your butler made the stay even more personable and that is exactly the service that we would like to provide: discreet, attentive and efficient.

I am happy to hear that you would like to come back, we would be more than happy to have you again with us.

Kind regards,

Pierre Jochem
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
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Jersey, United Kingdom
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 25 February 2013

Great atmosphere, surprisingly children friendly (they were amused at chucking peanut shellson the floor). Drinks are ridiculously expensive (over S$25 for a Singapore Sling) but then again, it is the iconic drink of the Raffles.

  • Stayed February 2013, travelled with friends
    • Value
    • Service
Helpful?
4 Thank Beano2812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 26 February 2013
Greetings from Raffles Hotel Singapore!

Thank you for writing us after visiting the Long Bar, I am very happy to hear that you came with your children and that they enjoyed themselves as much as you did. We always strive to look after our guests independently of their age and have various options to accommodate children in our restaurants as well as in the hotel.

I look forward to welcoming you back again in the future.

Kind regards,

Pierre Jochem
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
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Madrid, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 February 2013 via mobile

I spent three days at the Raffles recently, celebrating my honeymoon. Everything was perfect. First class service, nice french champagne, delicious afternoon tea, wonderful location. The only downside I can find is that you end up not going out of the hotel too much, which is a pity since the city of Singapore well deserve your time also :) Definetely will come back

Stayed February 2013, travelled as a couple
Helpful?
3 Thank Tomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 24 February 2013
Greetings from Raffles Hotel Singapore!

Congratulations on your wedding and may we take this opportunity to extend our best wishes for the future. We are glad that you enjoyed the stay to the extent that you have spent most of the time in the hotel. We look forward to welcoming you back on your first anniversary next year!

Kind regards,

Pierre Jochem
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
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San Francisco, California
Level Contributor
767 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 311 helpful votes
Reviewed 23 February 2013

We spent 3 nights at the Raffles Singapore in January 21013, having always wanted to experience it because of its rich and storied history. The hotel did not disappoint, and in fact overwhelmed us. The rooms, all suites, were huge and elegantly furnished, with spacious bathrooms and extremely comfortable beds.The butler service which comes with each suite, was professional and unobtrusive. Sipping Singapore Slings, invented at the hotel's Long Bar, after a long day of touring, at dusk, on the cushioned rattan chairs on the verandah, was sublime.
Every request we made - from touring information to restaurant reservations - was fulfilled. We did not come across an unfriendly staff person.
You should ask for the free hotel tour hosted by Nazaimoddin Yusof (Nazir). He is a fount of information about the hotel, its history, the personalities who have stayed there. Nazir gave us an hour tour the morning of our departure, and after an hour, it was clear to us, that we needed more time due to the many interesting things Nazir imparted about the hotel. We told him we would return to complete the tour on our next trip to Singapore.
This is an expensive hotel. But if you have the chance one day, experience staying there. It will be an experience you will never forget. We intend to return.

Room Tip: The rooms on the second floor overlooking the main courtyard seem better situated than the rooms at...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RodMcLeod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 24 February 2013
Greetings from Raffles Hotel Singapore!

Thank you for sharing your positive experience with us. It is a pleasure to hear that you tried various aspects of the hotel, including even the historic tour.

I have shared your compliments with Nazir as it is always very rewarding for our colleagues to know that they could contribute to make your visit pleasant.

The entire team at Raffles Hotel Singapore looks forward to having you again with us.

Kind regards,

Pierre Jochem
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Forest Grove, Oregon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2013

I was a flight attendant for 37 years and my most cherished memories was having lunch and tea at Raffles.

On lay lovers I would spend the whole day at Raffles visiting the shops, looking at the historical photographs reading on the veranda. It was like spending an afternoon "Somewhere in Time".
There is unique presence or spirit about this place. I often imagined that at any moment I might run into Hemmingway or see a tiger roaming about or hiding under the billard table.

The Raffles Cookbook is a wonderful keepsake and gift for friends.

Stayed March 2012, travelled on business
Helpful?
2 Thank dana h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 24 February 2013
Greetings from Raffles Hotel Singapore!

Thank you for your complimentary review of the hotel and our Afternoon Tea. We are delighted to hear that you have enjoyed the colonial ambiance of Raffles Hotel Singapore, as well as the quality of the food served here. The cookbook is indeed among our most popular souvenirs at the Raffles Giftshop, I am glad you liked it.

I look forward to welcoming you back again in the future.

Kind regards,

Pierre Jochem
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
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Edinburgh, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 February 2013

Only visited the hotel bar for the traditional Singapore sling but it was a wonderful place to sit and relax. Well worth a visit. We had gone on a pre planned tour which included a sop off here. Tickets can be bought from a under the Singapore flyer.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Shaunh100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre J, General Manager at Raffles Hotel Singapore, responded to this review, 21 February 2013
Greetings from Raffles Hotel Singapore!

Thank you for having Long Bar on your to-do-list when visiting the Lion City. I am happy to hear that you enjoyed the time in this historic venue, sipping on the country’s national drink and throwing the peanut shells on the floor. I hope next time you will be able to visit one of our restaurants again or maybe even stay at the Grande Dame.

Kind regards,

Pierre Jochem
General Manager Raffles Hotel Singapore & Regional Vice President, Operations, Asia Pacific, Raffles Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Hotel Singapore

Property: Raffles Hotel Singapore
Address: 1 Beach Road, Singapore 189673, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Singapore
#2 Romantic Hotel in Singapore
#3 Luxury Hotel in Singapore
#3 Family Hotel in Singapore
#3 Business Hotel in Singapore
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance. 5 restaurants and bars beckon, including the Bar & Billiard Room - new temporary home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Raffles Grill, serving up the best Sunday Brunch in town. This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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