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“Raffles Hotel - A Memorable Experience”

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Raffles Hotel Singapore
Ranked #2 of 308 Hotels in Singapore
Certificate of Excellence
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Raffles Hotel - A Memorable Experience”
Reviewed 15 July 2013

This was our first time staying at Raffles Hotel and every expectation was met and surpassed.

I selected Raffles on the basis of TripAdviser reviews and of course because this hotel is so essentially linked to the history of Singapore. Our three day stay was just perfect from the moment we checked in until we had to say a sad farewell on our departure. It was amazing how much we were made to feel welcomed in the hotel from all the staff and with its colonial charm it really did make for a memorable experience.

We stayed in a Courtyard Suite and it was excellent. Very spacious room, quiet, cool, comfortable king size bed and a very well appointed bathroom. OK, so the room did not have the latest model TV but, c'mon seriously, if you are holidaying in Singapore and you have time to be sitting in front of the "idiot box" then maybe you should think about your priorities. Surely the Raffles "experience" is all about staying in such a famous hotel and exploring the beautifully maintained grounds, all three floors of little balconies and anterooms, the pool area, the bars and dining rooms, etc ... and that's just the hotel! Then there are the adjacent bars, shopping areas and sights and sounds of wonderful Singapore to explore. To be honest we didn't feel the need to look at TV once and with very good internet facilities in the hotel you don't need to anyway.

We had breakfast each morning in the Tiffin Room, drinks in the Writers Bar and the Long Bar, dinner in the Tiffin Room (Northern Indian fare - excellent) and everything was perfect.

By way of contrast, after we left Raffles we went travelling further afield but then returned to Singapore and stayed one night at Marina Bay Sands to experience another top class hotel - I suppose at the other end of the spectrum. Whilst we really enjoyed that experience and it is trully an amazing hotel with excellent facilities and "that" infinity pool, if I had my choice of hotels in Singapore I would always stay at Raffles. Why?, because of the undeniable history and grandeur of the hotel, but more importantly because we really were made to feel at home there in a very personal way.

PS. We especially commend Marvin who looked after us for breakfast in the Tiffin Room each morning. He was very professional, friendly and attentive, and he demonstrated a real flair and enjoyment in looking after us. Thank you "marvellous" Marvin!

Raffles Hotel is it for us.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 28 August 2013
Dear Nick S

Greetings from Raffles Singapore.

Thank you for your lovely review of Raffles following your recent three day stay. I am delighted to read that the whole experience was perfect – and that your only sadness was having to leave. Your kind words about the staff have been passed on: it really matters to them that every guest is made to feel really welcome and relaxed.

We are very fortunate to have such an extraordinary heritage building, with large gardens, that are full of atmosphere and stories gathered over the last 125 years – truly irreplaceable. But , as you say, it is the individual staff members that make the experience really memorable. So it is great to hear about Marvin in the Tiffin Room looking after you so well – it is people like him that personify the Raffles spirit – and what we like to call “emotional luxury” – which goes a step beyond mere physical luxury.

We do hope to see you back again very soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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Gold Coast QLD
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 July 2013

This is our 3rd visit to Raffles and this is simply the best hotel in Singapore we cannot fault it in anyway possible, the staff are very friendly,attentive and polite in all areas. The hotel serves the highest standard and it is excellent in every aspect. The rooms are very spacious and very comfortable and very clean.Our 3 butlers were first class wish I could have brought them home with me!!! Until the next time Raffles has many beautiful memories for us.

Stayed June 2013, travelled as a couple

  • Stayed June 2013, travelled as a couple
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Helpful?
Thank hakunamatata92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 28 August 2013
Dear cj1GoldCoastQLD

Greetings from Raffles Singapore.

Thank you for posting your review following your third stay at Raffles Singapore recently and the generous things you have said about the faultless experience – we have passed on your comments to your three butlers who were delighted to be remembered.

We do hope that Raffles do not stay just as a memory for too long - and that you will be back soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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Liverpool, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 July 2013

Probably a must do whilst in Singapore is to have a Singapore sling in the famous raffles Long Bar. Whilst a tick list tourist spot, a very nice experience. I wold take the opportunity to wander round the hotel grounds if you can, fantastic old building surrounded by modern skyscrapers

Helpful?
4 Thank DH290197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 28 August 2013
Dear DH290197

Greetings from Raffles Singapore.

Thank you for taking the time to post your review of the Singapore Sling and our classic Long Bar. I am delighted that you choose to visit Raffles during your stay in Singapore and that you enjoyed seeing our wonderful 125 year old buildings and peaceful gardens.

Next time you are in Singapore, I hope that you will be back for another cocktail in the Long Bar!

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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Sydney, Australia
Level Contributor
433 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 281 helpful votes
Reviewed 7 July 2013

My second stay at Raffles, again relaxing and enjoyable. Staff are attentive, and service on average is good. There are certainly enhancements to the suites required to elevate them to the standard now expected of premium hotels, however even without this the hotel offers something many cannot –colonial era history (and they know that is their differentiator). Assuming you get a competitive rate, I’d still recommend a visit as there is nowhere quite like it. More detail should you wish...

Arrival:
Having booked the S-Class transfer, with Jet-Quay meet-and-greet at the air bridge, the transfer to the hotel was swift and efficient – with in-suite check-in. As of July 2013 the cost was $220 SGD for the car, and $275 for the additional Jet-Quay service (plus tax). On check-in, there was no recognition as a returning guest (poor for hotels of this class).

Grand Hotel Suite:
The positives: Located in the main building, the Grand Hotel Suite was spacious (with ~5 metre ceilings), and separate parlor, lounge, washroom, bedroom, bathroom, two entrances and a very large private balcony. A second bedroom can be connected as required. See photos. The Suite’s furnishings were in keeping and the bed was comfortable, albeit a Queen and not a King. The butler service was personal and attentive. There was complementary Wifi throughout the hotel. The toiletries were Penhaligon.

The negatives: Whilst the period aesthetics are excellent, the Suite was in need of modernising with a number of the fixtures and fittings tired, along with the paintwork – most notably the celings. See photos. There was no in-house pay-per-view movie system.

Note, I was kindly upgraded from a Courtyard Suite due to some issues. In all, whilst the Suite was nice – at rack rate at least – is grossly over-priced at ~$8800 SGD/night for what it offers, particularly compared to another Colonial era hotel, the Peninsula Hong Kong, in which I recently stayed.

Dining, Bars, Public Areas & Spa/Pool:
General – the main foyer is stunning, and provides an exceptional first impression. The hotel gardens are beautifully maintained and it is easy to forget you’re staying in central Singapore. Both are residents-only areas.

For reviews of the Tiffin Room High Tea, and the Billiard Room, please refer to my separate reviews.

Breakfast in the Tiffin Room – whilst the food selection and quality remains high, service has declined since my last stay. E.g. unused place settings not being removed, incorrect coffee order served, napkins not refolded, no tea pot provided (tea instead poured from a communal pot). All fairly minor, but given the hotel's reputation and rack rate I expected a premium service.

Hotel Spa – provided a reasonable selection of treatments; the massage was good. The roof-top pool and bar area was pleasant.

Writers Bar (a small residents-only bar in the lobby) – pleasant, with excellent service, however has a rather limited selection for evening drinks.

  • Stayed July 2013, travelled solo
    • Value
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Helpful?
3 Thank nick164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_M1887, Manager at Raffles Hotel Singapore, responded to this review, 18 July 2013
Greetings from Raffles Singapore.

Thank you for taking the time to post your comments following your second stay with us. I am pleased you found it to be relaxing and enjoyable, with personal and attentive service, and that you enjoyed the oasis that is the garden - and that overall you would still recommend a visit, as there is nowhere quite like Raffles. Indeed, nothing can replace a 125 year history.

With best regards

Thomas Meier
Vice President Operations
Raffles Hotels & Resorts
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queensland
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 July 2013

Second stay on the way back from koh Samuii ,3 nights with family ,opted for a twin room overlooking palm court.The most 6 star service in a hotel you can ever expect .breakfast package is best option,great for adults,our two children really didn't get good value for the cost,but looking at it overall,FANTASTIC.The long bar is still wild at night,too many "lookers at the front taking photos" but to be expected,every on call you by your surname and all requests are dealt with promptly.

Room Tip: Don't go ground floor ,both our stays are second floor ,people stream past the ground floor room...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welltravelled10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_M1887, Manager at Raffles Hotel Singapore, responded to this review, 18 July 2013
Greetings from Raffles Singapore.

Thank you very much for your lovely review about your stay at Raffles Singapore.
We were thrilled to welcome you back to the hotel for your recent stay. I am delighted that your overall impression was, as you say, “fantastic”. The whole team and I are over the moon with such an accolade and we all look forward to seeing you again, hopefully in the not too distant future.

With best regards

Thomas Meier
Vice President Operations
Raffles Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 3 July 2013

10 SECOND SUMMARY

It's Raffles. Enough said. We had high expectations but even so they were mostly surpassed.

ACCOMMODATION

We were lucky enough to be upgraded from a Palm Court suite into the main building. The rooms are old fashioned (intentionally of course), spacious and beautifully appointed (if you like colonial retro style). If you have any knowledge or expectation before you get to Raffles you will probably walk right into the picture of your minds eye.

We only had one little problem which was the couple in the presidential sweet deciding to have a private rave when they got back from a night on the tiles. It was 3am so the duty manager dealt with it promptly after an irate call.

HOSTING

Brilliant! All the staff we met were excellent. We were surprised to be told we couldn't have a drink in the Writer's bar just after 11pm and that we would have to queue up outside for tea in the Tiffin Room, but a raised eyebrow seemed to be enough for an efficient retraction and a swift resolution.

If you want something really memorable get met at the airport (virtually as you step off the plane) and book the old Raffles limo to transfer you - a great nostalgic way to arrive. Check in your room with your butler takes no more than a couple of minutes - I wish more hotels made it that easy!

FOOD

We only did breakfast and tea at Tiffins. Breakfast is exceptional, tea in the afternoon I would give a miss personally, especially if you are staying at Raffles anyway. The Longbar is a tourist filled hell hole. From what I understand Raffles was renovated in 1989 and the Longbar was removed from the main hotel and rebuilt - great revenue earner, but from what I managed to piece together it would originally have been where the Writers Bar is now so we relaxed there to enjoy our must-have Singapore Sling.

The Courtyard is worth a mention too. We spent a couple of evenings having cocktails outside, the staff are brilliant and even started making us our own cocktails.

AMENITIES

Concierge are excellent as were all the staff, didn't use the pool or anything, WiFi is free and easily accessible throughout the hotel for those that need to stay connected.

FINAL THOUGHTS

Would we stay again? Yes, of course!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Since0Seven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 28 August 2013
Dear Since0Seven

Greetings from Raffles Singapore.

Thank you very much for your detailed and balanced review of your recent stay at Raffles Singapore.

I am truly delighted that overall your expectations were met or surpassed, and that you enjoyed your suite and the Raffles atmosphere. I was especially pleased that you found the whole team to be friendly and professional which enabled you to enjoy your stay and I have passed on your comments to our colleagues.

I do take on board your comments about the Long Bar and that it is lively and successful with a busy atmosphere. However, good service is still a priority when busy.

And it is really good to know that you would stay again – a true compliment.

We look forward to seeing you very soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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Littlestone, United Kingdom
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 28 June 2013

This was our second stay in Raffles, the first being 10 years ago on our honeymoon. We returned for our 10th anniversary & found it was pretty much unchanged & exceeded our expectations. This time we stayed in a Courtyard Suite, previously we were in a Palm Court Suite - the suites are no different, but the position of the Palm Court is probably a bit better in hindsight

Without exception, the staff are impeccable - our butler Francis did more than could be expected to make our 3 night stay as memorable as possible

Food in the Raffles Grill was exceptional, a query regarding wine was sorted out efficiently & breakfast in the Tiffin Room was a joy

For a splurge, we cannot recommend this hotel enough

Room Tip: Palm Court Suites are in a slightly better position than Courtyard Suites
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  • Stayed May 2013, travelled as a couple
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Helpful?
2 Thank Jason_and_Suzanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas_M1887, General Manager at Raffles Hotel Singapore, responded to this review, 2 July 2013
Greetings from Raffles Singapore. Thank you so much for your delightful review of Raffles Singapore, and for saying that we are your favourite hotel in the world – praise indeed! We are thrilled that you decided to return for your anniversary after 10 years. It is always very gratifying to hear from long-standing clients who decide to come and celebrate special occasions with us. I have passed on your comments to Francis, who was so pleased to know you enjoyed your stay.
I do hope we see you back again at Raffles very soon – perhaps even sooner than another 10 years.

With best regards

Thomas Meier
Vice President Operations
Raffles Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Hotel Singapore

Property: Raffles Hotel Singapore
Address: 1 Beach Road, Singapore 189673, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Singapore
#2 Luxury Hotel in Singapore
#2 Romantic Hotel in Singapore
#3 Family Hotel in Singapore
#3 Business Hotel in Singapore
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance. 5 restaurants and bars beckon, including the Bar & Billiard Room - new temporary home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Raffles Grill, serving up the best Sunday Brunch in town. This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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