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“Ridiculously Marvellous”

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Raffles Hotel Singapore
Ranked #1 of 306 Hotels in Singapore
Certificate of Excellence
Grantham, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Ridiculously Marvellous”
5 of 5 bubbles Reviewed 2 February 2014

After a 16 hour journey to get there our luggage was taken from us to appear in our suite later. We were escorted to a seat and offered a drink, being checked in as we took in the elegant charm of our surroundings.
From then on things simply improved.
A wish for mint tea bags was granted.
We received a mild and good natured telling off when we went to reception with a minor query, to be told we should not be running around after the hotel, it should be the other way round.
Raffles manages a world class service with apparently effortless ease.

We kept expecting to bump into Alan Whicker, ( Does that date me?)

Room Tip: You probably can't afford it, neither could we. Don't let that stop you.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Whatwouldjeansay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 1 March 2014
Dear Whatwouldjeansay,

Thank you for choosing to stay at Raffles Singapore, and for your delightful review. I was particularly pleased to read your description of the service as ‘world class…with apparently effortless ease’. We always strive to deliver a home-away-from-home experience, and so this is precisely the response we wish to achieve. I was also glad that you enjoyed the elegance of our location. I will pass on your kind thoughts to the rest of the team here, and hope to welcome you back again soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,815 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (530)
Date | Rating
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  • Chinese (Traditional) first
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English first
doncaster south yorkshire
Level Contributor
71 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 31 January 2014

Stayed here for two nights prior to our cruise . Upon checking in you are greeted with charm and smiles . We had a garden suite which was large and had everything you'd need . Separate dining area and the most comfiest bed . The bathroom had a double sink vanity area and separate bath and shower.The hot breakfast is cooked to order which was lovely . We also dined at the steakhouse the steak was excellent and the service was out standing . The long bar kept part of it reserved for residents of the hotel where you could sit with your Singapore sling throw peanut shells on the floor and listen to the very good resident band. All the staff are charming and nothing is too much trouble it was a perfect start to our holiday . And I hope one day to be able to visit once more .

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blondie066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 1 March 2014
Dear blondie066,

Thank you for your thoughtful review. We at Raffles Singapore pride ourselves on providing a haven for the well-travelled, so am pleased that your stay here ensured the perfect start to your holiday. I am also delighted to hear that you found the service outstanding, the steak excellent, and the suite spacious and suitably equipped. The Singapore Sling and peanut-shell covered floor are two of the unique experiences that make Raffles Singapore, and I do hope you will be able to return to enjoy these again. In the meantime, I will pass on your much appreciated comments to the rest of the team.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed 30 January 2014

Lovely hotel that lived up to expectations. We stayed in a courtyard suite which was spacious for our family of 4, consisting of a sitting area, huge bedroom with 2 queen beds, double vanities and a bathroom with separate shower and bath. Well maintained despite age. Nothing was too much trouble. Lovely having own butler. Breakfast was plentiful with made to order hot items. Kids loved the beds, 2 TVs in suite and swimming pool ( which was quite empty when we were there). Gym was a bit small.
Thoroughly enjoyed our stay and would return.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SYD-YYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 1 March 2014
Dear SYD-YYZ,

Thank you for choosing to stay at Raffles Singapore, and for your delightful review. After being an iconic part of Singapore for over 125 years, we feel we have a unique reputation to live up to, so am glad you found the hotel to be well-maintained despite its age. Similarly, we always aim to deliver Raffles’ legendary levels of service - as a result I was particularly pleased to hear that you thought the staff followed a ‘nothing is too much trouble’ mantra. I will be sure to share your kind comments with them, and hope you and your family will be able to return again soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunfermline, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 30 January 2014

We had a dinner here during a 2 day layover here in 2000 and promised ourselves to come back one day and stay.
Well it has taken us 14 years but we finally did it this year and were not disappointed. From being greeted on arrival by the uniformed doorman
until leaving three days later we had an amazing stay in a wonderful old property. It truly was like stepping back to a different era were things moved at a less hectic pace.We had spent the preceding 7 days doing all the usuall tourist things in Singapore whilst staying at the Royal Plaza
and spent our time here relaxing and enjoying the peace and beautiful
grounds of Raffles.
Any request made of the staff was fulfilled with a smile
and carried out promptly and with quiet efficiency.
Particular thanks must go to Farrsa? ( apologises for any spelling error) on the front desk for the arrangements he made prior to our checking in and to Ben the young bartender in the Writers bar who had the job of looking after our cocktail requests ( ask him to make you a muddy puddle if you see him ).
This short visit was without doubt one of the high points of our 30years together and would like to pass our thanks on to staff at Raffles and really hope we can visit again at some point in the future.
To anyone thinking of a visit we can only recommend it as a true "bucket list" experience.




Stayed January 2014, travelled as a couple
Helpful?
Thank Audrey-Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 1 March 2014
Dear Audrey-Ann H,

Thank you for taking the time to post such a lovely review of Raffles Singapore. I am so glad that you were not disappointed with your stay, and particularly delighted to hear that this provided one of the highlights of you and your partner’s 30 years together. We are proud to be the custodians of such an important part of Singapore’s history, and as such I am pleased that you felt it was like stepping back into a different era. Service also plays an incredibly important part of our heritage, and I will pass on your generous comments to both Faris, Ben and the team. I very much hope you will return again to this wonderful old property – the team will again be waiting with a cheerful

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 29 January 2014

Pros: well priced + amazing room & views, great central location, polite staff

Cons: expensive bar snacks (£3/mini-satay sticks), very quiet all day especially in the bar at evenings during our stay, concierge gave us inaccurate information that left us stranded in Malaysia 4 days later!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
106 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed 25 January 2014

A truly classic hotel whether you're here for business or pleasure. Of course it is far more enjoyable staying here with family and soaking up the atmosphere but even still, when working it's always nice to do one's business in first class surroundings. All up a great hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellerjack_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 1 March 2014
Dear travellerjack_10

Thank you for your kind review of Raffles Singapore. We always strive to offer a haven for the well-travelled, so am delighted that you feel this is a great hotel – both when with family, and when on business. I will of course share your kind comments with the rest of the team, and hope to welcome you back again in the future.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Romsey, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 24 January 2014 via mobile

We took advantage of the offer to stay for three night for the price of two. A short stop off on the way to NZ.

We had a very warm welcome (despite turning up in the oldest and rundown taxi in Singapore).

We were greeted by out butler Alvaro. If you have Alvaro then you're in safe hands, highly spoken of by all staff and known for looking after the VIP guests such as Kate and William.

We had a beautiful suite overlooking the garden. I love the colonial feel. The bed was large and comfortable. The bathroom was also spacious and grand.

Of course we had a traditional Singapore Sling at the bar, ok it was several. My partner enjoyed throwing his monkey nut shells on the floor.

We received good service and advice from concierge of places to visit and how to get there.

For our final evening we ate at The Grill. We were very well looked after by our waitress (Filipino lady). We had the taster menu so we could try more dishes. It was the cost of the wine that bumped the price up quite a bit.

We enjoyed using the pool facilities and were well looked after by Logan. Great to use it after check out as our flight wasn't until late evening.

On departure we even got to meet Santa Claus in reception.

We were treated exceptional well up into the last point. While chatting to Santa, I was pulled aside by the general manager to be told I would be sent an email for the cost of the m&ms (chocolate) from our room. I was a little taken back and embarrassed to say the least. Ok I'd forgot to declare it at reception (we weren't asked either), but in light of the amount we spent there, chocolate could have been overlooked. We did raise this issue after our departure and suitable apologies made. However, If this hadn't happened I would have happily given five stars.

Stayed December 2013, travelled as a couple
Helpful?
3 Thank VictoriaH105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 27 January 2014
Dear VictoriaH105,

Thank you for taking time to share your review on Tripadvisor.

Your positive feedback on our colleagues Alvaro, Logan, our staff at Raffles Grill and Concierge as well as the hotel room and facilities is most welcome and has been passed on, thank you very much.

I would like to apologise sincerely for the overzealous and incorrect action of our Duty Manager at the time at departure and completely understand how such a gesture would leave a negative impression in spite of all the positives. It is not our policy to do this and we often do exactly as you have suggested for something so minor. I have personally written to your partner who wrote to me separately, to apologise for this lack of judgement from one of the team, and have shared this with all the colleagues at the Front Desk team to ensure that something like this does not happen again.

Thank you again for your candid feedback, we do hope to have the opportunity to welcome you back to Raffles Singapore in the future.

Yours sincerely,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Hotel Singapore

Property: Raffles Hotel Singapore
Address: 1 Beach Road, Singapore 189673, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Singapore
#1 Spa Hotel in Singapore
#2 Romantic Hotel in Singapore
#3 Business Hotel in Singapore
#3 Family Hotel in Singapore
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance. 5 restaurants and bars beckon, including the Bar & Billiard Room - new temporary home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Raffles Grill, serving up the best Sunday Brunch in town. This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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