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“Charming”

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Raffles Hotel Singapore
Ranked #3 of 312 Hotels in Singapore
Certificate of Excellence
London, United Kingdom
Level Contributor
89 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Charming”
Reviewed 19 February 2014

Visited this charming & historic hotel for five days & we loved it....
Service in a different level above & beyond the usual 5 stars hotel.
The location is just spot on with very easy access to all the shopping & entertainment areas
Though the technology in the rooms needs upgrade!!

  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank haithamalani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 16 April 2014
Dear haithamalani

Thank you for your generous feedback on Raffles Singapore and I am delighted to hear that you so enjoyed your five days’ stay with us and in particular, felt that the service and location of the hotel worked well.

We have noted your feedback on technology in the suite, which we are planning to upgrade in the not too distant future.

We look forward to the opportunity of welcoming you back again and to creating many more memorable moments at Raffles.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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Traveller tips help you choose the right room.   Room tips (540)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Milan, Italy
Level Contributor
203 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 19 February 2014

My recent return to the Raffles in Singapore was met with an amazing upgrade. Having booked a normal suite, as a regular Raffles (worldwide) guest, I was upgraded to not just the next bigger suite but the biggest, the Presidential Suite.

The Presidential Suite was an amazing retreat for my 2 days. Simply, the fixtures and decore are worthy of the suites name and fitting for a Head of State or VVIP guest with a large parlour sitting room, a separate dining room, large bedroom and ensuite, kitchen and entrance, with three distinct entrances. If needed the suite can also be combined to include an additional king bedroom suite with its own ensuite.

From the moment of my arrival to my departure, I was greeted and welcomed by an enthusiastic staff which made it appear that absolutely nothing was too hard or too difficult.

We even had a few hours to lay by the pool, which was an oasis in the middle of Singapore's bustling city. The pool bar staff were attentive and frequented changed your towels because they were wet or sweaty but did so while you swam or walked around, so they never interfered.

All in all, I found the stay a warm and relaxing stay at an iconic location in Singapore, a building and hotel that brings with it so much history. It just comes down to what you are looking for in your stay.

Room Tip: Ask for a renovated suite.
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  • Stayed February 2014, travelled on business
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    • Location
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Helpful?
Thank ForeignGuardian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 14 April 2014
Dear Travel Expat,

Thank you for your charming review of Raffles Singapore. It is always great to hear feedback from our guests, and particularly from those who have visited us frequently.

I am delighted that you enjoyed the space, décor and amenities of the Presidential Suite . We pride ourselves on providing a haven for the well-travelled and service plays an incredibly important part of this. I am therefore delighted that you found the staff attentive, enthusiastic and discreet.

I will of course pass on your generous comments to all of them - the pool staff in particular – and very much look forward to welcoming you back again for another warm and relaxing stay.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
106 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 February 2014

You don't stay at the Raffles because you want high speed internet, 60 inch plasma TV or floor to ceiling windows. You stay at the Raffles because you want to experience old world travel, and that it does very well. The rooms have been kept to a level where it is still comfortable but you have the feeling of being in a colonial museum. The bed was extremely comfortable, the air-con was fairly noisy but with everything made in wood, it is expected.

We took the breakfast on the patio in front of our room - really nice, unless the service team passes next to you with their trolleys (the whole structure shakes). The breakfast was excellent.

On the downside the TV are really outdated (it is a 25 inch tube with very poor quality - could barely read subtitles). I understand you want to keep the historic charm (and I am all for it) but you have a TV anyway so why a cheap old junk - at S$800 a night it is unacceptable.

I saw review of people, who don't stay there, complaining about the fact that they can't stroll around the hotel. For people who actually stay there, it is very nice and keeps the ambiance of the hotel very typical.

  • Stayed February 2014, travelled with family
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Helpful?
Thank Marc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 16 April 2014
Dear Marc V

Thank you for taking the time to post your review on Tripadvisor.

We are delighted to hear that you enjoyed the old world ambience of the hotel and that the stay was extremely comfortable for you.

I take on board your comment on the TV and these will be upgraded in the future and thank you for your feedback.

We look forward to welcoming you back to Raffles to enjoy another excellent breakfast or perhaps even high tea, at the verandah outside your suite.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Peter Port, United Kingdom
Level Contributor
135 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 February 2014

Raffles has not changed much over the past 15 years and my stay was a wonderfully relaxing experience. From the start to finish, everything was special and nothing was too much trouble for the staff who are their to ensure you have a fabulous time. My butler was courteous, attentive and very accommodating and the meals were amazing. A must do for anyone visiting Singapore, if only to have High Afternoon Tea or sample a Singapore Sling in the Long Bar. Try the chinese restaurant on the 1st floor - fabulous and extremely entertaining. The pool bar is a gorgeous retreat from the city life and the staff in the spa are excellent. All in all an excellent stay.

Room Tip: Stay in one of the suites on the inner side of the hotel which is more relaxing and quiet - preferab...
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  • Stayed February 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 14 April 2014
Dear Karen G,

Thank you for taking the time to post such a generous review of your stay at Raffles Singapore. I was particularly pleased to hear that you thought the staff followed a ‘nothing is too much trouble’ mantra. We always strive to deliver a special and memorable experience, and so are delighted when our guests share this feedback with us.

Similarly, since Raffles has been an iconic part of Singapore’s history for over 125 years, I too feel that our High Tea and Singapore Slings are a ‘must-do’ when in Singapore - and am glad you agree. It was also lovely to read that you found the meals amazing, the Chinese restaurant fabulous and the pool bar gorgeous. I will be sure to share your much appreciated comments with all of the Raffles team, most particularly your butler and the staff in the spa. I hope we will be able to welcome you back soon for another relaxing experience.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town South Africa
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 February 2014

Raffels does exude a charm of days long gone, the gracious marble tiled spaces, the history and ambiance melted into the very character of this institution. However this now being my second stay, some years apart I did notice that the interiors of the Palm Court Suites were really in need of some upgrade. The interiors are no longer considered plush and fit for royalty. Personally my own home decor beats the luxury and comfort of these suites, without the heavy price tag. The service however does remain at a very high level. The pool area I also thought is in dire need of refurbishment and upgrading. The facilities are just not up to par from what you come to expect from a hotel of this grading. Personally this has been my last visit, there is no attraction to me to be lured back to drink overpriced highly commercial cocktails in an aging dated hotel.

Room Tip: Try to avoid the Palm Court Suites, have two high rise apartment buildings being build right in fron...
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Carolinestravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Stockton, Texas
Level Contributor
218 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 13 February 2014

Raffels is exactly as advertised. Gracious and very accommodating staff. Excellant restruants. Beautiful suites with seperate sitting room - exquisite furniture and "want to take home" oriential rugs. The lobby has Ming Vases that will take your breath away. Centrally located. If you love historic hotels, then this is the place for you.

Room Tip: Courtyard suite was perfect. Very quiet and peaceful.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ted D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 14 April 2014
Dear Ted D,

Thank you for choosing to stay at Raffles Singapore and for your generous review - most particularly for describing the Courtyard suite as perfect. Our aim is to consistently provide Raffles’ renowned levels of hospitality amidst the colonial grandeur. It was therefore lovely to read about your appreciation of the rugs and Ming vases – it is a great privilege to have such a collection in the hotel. I will of course share your charming comments with the rest of the team and very much hope you will return again to enjoy the peace and quiet of this historic hotel.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 February 2014

Stayed at Raffles for three nights on the way back from the Maldives to Sydney and stayed in a palm court suite. The history of Raffles is obviously amazing as is the building itself. Reality is however, the rooms, certainly the palm court suites anyway, are in need of an upgrade. Room & bathroom were ok but tired. Technology i.e. TV, phone etc were very old. The furniture shuddered loudly as you walked around the room, floor boards must need some replacing. So overall, given the cost, until the rooms are upgraded, I wouldn't recommend Raffles to other travelers.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Phil702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, Hotel Manager at Raffles Hotel Singapore, responded to this review, 17 March 2014
Dear Jono A,

Thank you for staying with us recently as well as for taking the time to review us.

I am glad to hear that you find our hotel's history and colonial architecture to your liking.

Your feedback is extremely important to us as it assists in our goal to continually monitor our guest’s requirements and views.

I do sincerely apologize that you perceived your Palm Court Suite to be in need of upgrade and to be less than satisfactory. Please rest assured that your comments have been passed on to the relevant departments and we are incorporating them in our ongoing preventive maintenance program for immediate addressing.

While I understand that you may not consider to stay with Raffles Singapore again in the near future, however I would like to offer you my direct assistance should you change your mind and I will be happy to arrange a hotel tour for you conducted by our resident historian so as you may have a greater insight into our rich heritage.

Yours sincerely,

Christian Westbeld
Hotel Manag
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Hotel Singapore

Property: Raffles Hotel Singapore
Address: 1 Beach Road, Singapore 189673, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Singapore
#2 Romantic Hotel in Singapore
#3 Business Hotel in Singapore
#3 Family Hotel in Singapore
#3 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance. 5 restaurants and bars beckon, including the Bar & Billiard Room - new temporary home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Raffles Grill, serving up the best Sunday Brunch in town. This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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