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“It's Raffles - "that says it all"”

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Raffles Hotel Singapore
Ranked #3 of 312 Hotels in Singapore
Certificate of Excellence
Booker Bay, Australia
Level Contributor
65 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“It's Raffles - "that says it all"”
Reviewed 15 June 2014 via mobile

Another off the bucket list!

We stayed at Raffles to step back in time and experience a luxury of days gone by.


And it did not disappoint!


From our marble bathrooms, separate dining and sitting room to our huge bedroom - wanting for nothing.

To cap it off - the butler service available at your whim ensured the experience was memorable. Although getting transferred to and from the airport in a S500 or Bentley is a nice touch.

Exploring the hotel - full if history - you sense Kipling, Hemingway and Somerset Maugham in the atmosphere and how they would have relaxed in one of the glamorous bars with a Singapore Sling.

This is truly one if the worlds best hotels and well worth the investment.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Greg N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 8 July 2014
Dear nealtwo,

Thank you very much for your wonderful review of your stay at Raffles Singapore – particularly for describing the hotel as ‘one of the world’s best’. We are honoured to have been an iconic part of Singapore’s history and am glad that our heritage stood out for you. I will be sure to pass your kind words on to your Butler and the rest of the team. I hope to welcome you back again soon.

Kind regards,

Simon Hirst
General Manager
Raffles Singapore
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3,921 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (540)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Norwich, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 June 2014

The rooms were wonderful with two large feather beds and a seperate sitting area plus the outside terrace.
Room service was fantastic, afternoon tea tray arrived with just about everything you could possibly think of - tea service presentation at its best.
Bathrooms were large and very cool.
Even though there are lots of tourists mingling around you would not really think so as the public is kept well away from the rooms.
I shall never forget my stay here!

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
1 Thank MariaMorrello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 8 July 2014
Dear MariaMorrello,

Thank you for choosing to post such a delightful review of Raffles Singapore. We always aim to offer a haven for the well-travelled and room size, service and amenities all play a vital role in this. I am therefore glad that you found these impressive. I will pass on your thoughtful words to the team here and hope we will be able to welcome you back again for another unforgettable stay.

Kind regards,

Simon Hirst
General Manager
Raffles Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon, India
Level Contributor
1 review
Reviewed 12 June 2014

Love to stay with Raffles in Singapore and very good staff and best hotel in Singapore The location is great, right across from an MRT station, and a 5 minute walk to the bars and restaurants of Club Street, yet far enough away to be away from the crowds and noise. However, what really makes this place special is the staff .Seven stars for customer service!


  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank Rajiv K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 8 July 2014
Dear Rajiv K,

Thank you very much for your wonderful review of Raffles Singapore – particularly for describing the hotel as ‘the best’ in Singapore with “seven stars for customer service.” We have been offering a haven for the well-travelled and I am delighted that you felt that the location and staff contributed to this. I will be sure to pass on your kind comments to the rest of the team and hope we will be able to welcome you back again soon.

Kind regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
122 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
Reviewed 11 June 2014

My stay here was better than my wildest dreams.

I'd read the reviews and stayed here thinking: it's going to be good but probably not that much better than other great hotels I've stayed in around the world. Wrong. This hotel not only sets the standard but exceeds whatever standard you expected.

A few (of the many) ways they stand out:

After less than a day at the hotel, it seemed everyone greeted me by name and asked "How are you?" or "Did you have a good day?" in a way that suggested they really cared about my answer.

Walked into the Long Bar. Seemed every seat was taken except for "Reserved" tables. I had my room key out and was seated immediately ("reserved" apparently meant reserved for hotel guests).

Was in a short line at the Raffles logo shop. As soon as the cashier saw my room key, he took me immediately.

The concierge set up a fantastic half-day private tour after I'd given some generaly input about the types of things I wanted to see. The tour exceeded my expecatations -- and at a reasonable price. Highly recommend this if you're short on time.

Raffles is an oasis in the middle of the bustling city. When walking around the grounds, it's easy to forget that there is a major city only feet away. It has an "old world" feel, yet the hotel is completely modernized.

My room (Courtyard Suite) was very large, with a separate sitting area, huge bedroom, and large bathroom with separate shower and tub and dressing area. The furnishings are traditional and gorgeous -- lots of wood and oriental rugs. Yes, the TV is "old style" but I didn't come to Singapore to watch TV. I'm not sure that the "view" from the room matters all that much given the heat and humidity -- more important to have a quiet location. Air conditioning is exceptionally good.

Breakfast was a standout. Not only was there everything imaginable to eat (buffet and then ordering off the menu for hot food) but the presentation was gorgeous and service, as always, first-rate. For example, I'd been sitting for about 15 minutes when the waiter exchanged my tea pot without my asking because he was concerned the tea might have become cold.

They do not allow tourists into the main parts of the hotel building (unless coming to dine/for an event); it may be annoying to tourists but the inside of the main building is somewhat small and the policy allows paying guests to enjoy their surroundings in peace and quiet. And it is wonderful simply to walk around the grounds and enjoy the architecture and landscaping.

One minor nit was that internet and cell phone reception in my (first floor) room were spotty and I had to stand in the open courtyard in order to take phone calls. I suspect it was due to my room location.

Overall, this was a fantastic stay. Raffles is not cheap, but if you're looking for unparalleled service, ignore the "right side of the menu" for a day or two (or longer) and just enjoy this hotel for the wonderful experience that it is!

  • Stayed May 2014, travelled on business
    • Value
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Helpful?
Thank MisstheDogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 8 July 2014
Dear MissTheDogs,

Thank you for taking the time to post such a kind and comprehensive review of Raffles Singapore. I am delighted that so many aspects of the hotel stood out for you – from your suite and private tour to the breakfast and the grounds. I was particularly pleased to read that you found the service ‘unparalleled’ as delivering Raffles exceptional levels of hospitality is one of our key aims. I will of course share your charming words with the rest of the team and very much hope you will return again soon.

Kind regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdoom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 June 2014

If you judge a hotel by the standard of service, the quality of the food and drinks served, the willingness of the staff to do everything possible to ensure your visit is memorable, then Raffles is by far the best hotel in the world.

The butlers will make you feel like Royalty, the staff in the restaurants and bars are both friendly and incredibly knowledgeable, and the concierge and front desk team will bend over backwards to ensure every need is catered for during your stay.

Raffles is about quality, history, and service.

And it's very, very good at it.

Room Tip: Courtyard suites are a good option, quiet and away from the road noise.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HamishHaggishunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 11 June 2014
Dear HamishHaggishunter,

Thank you for your kind review of Raffles Singapore. I am delighted that you would recommend us as “by far the best hotel in the world” based on “the standard of service, the quality of the food and drinks served, the willingness of the staff to do everything possible to ensure your visit is memorable”. True praise indeed. I will pass your kind comments on the rest of the team here and hope you will return again for another stay with us soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
7 reviews
Reviewed 7 June 2014

Filled a promise to ourselves by staying here on a stopover . Was everything we hoped for fantastic time. Breakfast awesome , service always top class and of course a Singapore sling on arrival at reception meant our visit had begun

Room Tip: Palm court rooms quieter away from general traffic
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 11 June 2014
Dear David C,

Thank you for your kind review of Raffles Singapore. I am delighted that you found your stay to be everything you hoped for. We always strive to offer a haven for the well-travelled, so I am delighted that the service, delicious breakfast and of course the Singapore Sling helped make your stay a memorable and happy one. I do hope you will return to visit us again soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 June 2014

We saved up to splurge on a stay at Raffles during our Asian trip. It was well worth the investment. We were met in the lobby by an associate who provided us with tea service while she sorted out our check in. Rooms are elegant and the butler service leaves one feeling like royalty. A complimentary Singapore Sling is part of the package. Our hearts melted, however, when we returned one night to find rose petals arranged in the shape of a heart on our bed...with a sweet note from the butler. Staying at a hotel frequented by historic literary figures, site of the last wild tiger kill in Singapore, with grounds like a castle....this is an experience not to miss.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this review, 11 June 2014
Dear Suzanne,

Thank you for your lovely review. I am so delighted that you felt your stay was well worth the investment and that your butler and the staff made you feel like royalty. For over 125 years Raffles Singapore has been an integral part of Singapore’s history – full of stories, as you say, with a guest book that reads like a Who’s Who and the great and good. I will be sure to pass on your kind comments to everyone and your butler in particular. I do hope you will have the opportunity to return again soon for another stay at Raffles Singapore.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Hotel Singapore

Property: Raffles Hotel Singapore
Address: 1 Beach Road, Singapore 189673, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Singapore
#2 Romantic Hotel in Singapore
#3 Family Hotel in Singapore
#3 Business Hotel in Singapore
#3 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance. 5 restaurants and bars beckon, including the Bar & Billiard Room - new temporary home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Raffles Grill, serving up the best Sunday Brunch in town. This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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