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“Exquisite Beauty”

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Raffles Hotel Singapore
Ranked #4 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 12 August 2014

My partner and I stayed here for two nights as a stop over on our way to Thailand, It has always been on my list of places to stay.......and I was not let down!
Raffels is just the most beautiful hotel, from the moment we were picked up from the airport our lovely driver asked us if we wanted a "talking drive" or "non talking drive", we chose talking, he was so informative , we knew we were in for a great stay.
Check in was completed in our room by our lovely butler John, he was so helpful, I had pre arranged a package to be delivered to the hotel and it was waiting in our room, the stay was just so stress free, the room was stunning, we had a courtyard suite, when you walk around the Hotel you are made to feel like part of the family, nothing is to much trouble, we had a early check out and the day before the lovely staff at breakfast (which is amazing) asked us if we wanted a wee bundle of danish made up for out trip!
I just cant fault anything, I know people say it is expensive , but really you get what you pay for, we will stay again, but next time we will stay longer,
Till next time beautiful Raffles xx

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ange B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded 13 October 2014

Dear Ange B,

Thank you for taking the time to review your stay. I am delighted that your stay lived up to your expectations right from the start. I will be sure to pass on your kind comments to the rest of the staff and your butler John - I am happy that he was so helpful and that the rest of the staff made you feel like part of the family. We certainly see all of our guests as just that – family. I hope you will return to visit us again soon here in Singapore.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,146 - 2,152 of 4,256 reviews

Reviewed 12 August 2014

Stayed for 3 days in august with wife and our two kids (6+8 yrs).
A fantastic experience that even exceeded our prior high expectations. The hotel and the rooms are just charming, the breakfast (and other dining options) are delicious and the staff are very kind and helpful.
We definitively need to go back! :)

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded 14 October 2014

Dear Martin S,

Thank you for your thoughtful review of Raffles Singapore.

We consistently aim to offer Raffles’ renowned levels of hospitality and I am delighted that you found the staff to be kind and helpful and that you had a fantastic experience with your family.

I do hope to welcome you and your family back again soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Everything is perfect, room, cleanness, service, restaurants, view, location. You feel as being back at the end of the XIX century with all the modern amenieties. Very expensive but definitely worth it ! Must stay once in your life!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts
Thank Ileana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded 13 October 2014

Dear Ileana B,

Thank you for choosing to post such a thoughtful review of Raffles Singapore - particularly for your statement that ‘everything is perfect’. True praise indeed and hugely appreciated. We are honoured to have been caretakers of this iconic part of Singapore for over 127 years and I am delighted that you too feel that the hotel’s history is blended will with modern amenities. I will be sure to share your generous thoughts with the rest of team and look forward to welcome you back again soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore

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Reviewed 10 August 2014

Stayed there two nights and found it overpriced and snobbish but suppose that is what should be expected from one of Singapore's oldest hotel. Fully restored but kept the culture and heritage of the original hotel. Too many much better hotels for Raffles to compete now. Good wedding venue but won't stay the again.

Room Tip: Try not to have a direct street facing room although all rooms are a bit noisy anyway
See more room tips
  • Stayed: August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank George W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded 9 September 2014

Dear George W,

Thank you for your comments posted on TripAdvisor.

Raffles Singapore has been an iconic part of Singapore’s history for over 125 years and we pride ourselves on offering a haven of colonial charm and calm coupled with rich heritage and long-standing traditions. We always aim to deliver Raffles’ legendary levels of hospitality so I am very concerned to hear that your experience was not what the vast majority of our guests normally enjoy.

I do apologise sincerely if you had a less than welcoming experience during your stay with us. Our philosophy is simple, which is warm, professional and traditional service for all guests, resident or otherwise, for example in our restaurants.

We pride ourselves on offering a high level of privacy for our residents and that is why the main hotel building are not accessible to the public and as such, the noise levels would have been kept to a minimum and privacy is maintained for residents.

We are very grateful for your feedback as it allows us to continually monitor our guests’ requirements and work on improving the areas of concern. If there was an incident that was particularly unacceptable, please do contact me and I will certainly look into it.

Yours sincerely,

Simon Hirst
General Manager
Raffles Singapore

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Reviewed 10 August 2014

Stayed a few years ago in a lovely room, think it may have been a suite by a courtyard bit on the ground floor, had a lovely bathroom and dressing room. Massive bed, a dinning room bit and a lounge. Staff couldn't do enough. Ate in one of the restaurants first night and we had afternoon tea

Stayed: September 2013, travelled with family
Thank Rebecca W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded 13 October 2014

Dear Rebecca W,

Thank you very much for your wonderful review of Raffles Singapore. We always aim to offer a haven for the well-travelled and accommodation, food and service play a key role in this - as such I am delighted that these stood out for you during your stay. I will pass on your kind words to everyone here and hope we will be able to welcome you back again soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore

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Reviewed 9 August 2014 via mobile

Two consecutive nights of fun and friendship, dancing and drinks. Cannot say enough about the band, the service and the hospitality of this establishment...a must visit venue for a cold drink and a dance with people from all corners of the globe. Thanks for spoiling me on my birthday, and everyone should buy Sunny in the band a drink, the man is a legend

Stayed: May 2014
1  Thank Lea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded 13 October 2014

Dear Lea C,

Thank you for your charming review of Raffles Singapore. It was a pleasure to host you on your birthday – thank you for choosing to celebrate it here at the hotel. I am delighted that the music and service ensured such a memorable visit. I will share your lovely comments with everyone here (Sunny included) and hope to welcome you back again – perhaps for another birthday celebration!

Warm regards,

Simon Hirst
General Manager
Raffles Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

First time at this hotel and was pleasantly surprised at the quality of hotel and service. I've stayed at a number of 5 star hotels in Singapore and around the world and none have left an impression like Raffles has. Definitely will book again.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Raffles Hotels & Resorts
Thank Haralambos P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded 13 October 2014

Dear Haralambos P,

Thank you very much for your kind review of Raffles Singapore. We always aim to deliver Raffles’ legendary levels of service, so I am glad that you found this, as well as the quality of the hotel in general, to be of a high standard. I will of course pass on your lovely feedback to the rest of the team and very much hope to welcome you back again soon.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raffles Hotel Singapore

Address: 1 Beach Road, Singapore 189673, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Singapore
#2 Spa Hotel in Singapore
#3 Business Hotel in Singapore
#4 Luxury Hotel in Singapore
Price Range: £355 - £650 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Singapore will be closed for renovation on 13 December 2017 with a planned reopening in the second half of 2018. Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance. 5 restaurants and bars beckon, including the Bar & Billiard Room - new temporary home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Raffles Grill, serving up the best Sunday Brunch in town. This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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