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“Dirty, outdated hotel”

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Copthorne King's Hotel Singapore
Ranked #128 of 306 Hotels in Singapore
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Dirty, outdated hotel”
2 of 5 bubbles Reviewed 11 May 2014

We were supposed to stay at this hotel for 5 nights for a business trip. Our flight arrived after midnight so it was around 1 am when we arrived at the hotel. We had booked queen rooms and were told none were available and we would have to take twin beds. My colleague and I both declined and somehow they were able to find two queen rooms for us! I went up to my room and was immediately greeted with a leaking ceiling. The leak was coming through the ceiling light and there was a wet puddle in the carpet the size of a basketball. It had obvisously been leaking for some time. I called the desk and amazing enough they had another queen room for me to try. I went into this room and it was absolutely filthy. There was what appeared to be splattered blood all over the balcony door, the bathroom was full of mildew and the room smelled. At this point it was almost 2 am and I didn't have time to look for another hotel. In the morning I spoke with my colleague and he said his carpet was moldy and his room smelled like a cigarette filled bar. We decided to check out immediately. The front desk never asked why we were leaving after one night and only gave us our bill. Our office called over to the hotel immediately and were told something completely different. They said we complained at the front desk so they sent housekeeping up to the rooms to confirm our complaints. Completely not true, no one at the front desk ever asked us about our stay, not once. They said housekeeping found the rooms to be satisfactory and the charges would stay. I would only stay here if you would like to spend $200+ SD for a dirty, stinky room and questionable management.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoRoFTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this review, 19 May 2014
Dear RoRoFTC,

Thank you for the review of our hotel. We have noted your comments on our room and service.

We would like to invite you to write in to us at room.cks@millenniumhotels.com so we can work together to restore your faith in us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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898 reviews from our community

Traveller rating
    128
    353
    279
    89
    49
See reviews for
109
305
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231
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Vancouver, Canada
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 11 May 2014

I was told when I checked in that, although the hotel wasn't very busy, they did not have any of the type of room I had booked available. So instead of upgrading me to a different, available room type, they downgraded me (!) to a tiny room with 2 single beds nearly (but not quite) wedged together. The beds themselves were comfortable, but I don't expect to pay for a hotel's booking mistakes like this.

The restaurant buffet was very busy at lunch, so it might be good then, but it was pretty poor at breakfast. Hotel breakfasts should either be extravagant and expensive, or basic and cheap. This one was expensive and basic.

The location is okay if you're okay with a 20-25 minute walk to the dt core or to Orchard Rd., which I didn't mind at all -- the walk along the river to the core is pretty nice, actually -- but there isn't much in the immediate vicinity of the hotel for restaurants, shops or services (making it hard to work around the poor breakfast at the hotel).

Except for the downgrade, the lobby staff were friendly and helpful, especially the porters/door staff.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Finny442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this review, 19 May 2014
Dear Finny442,

Thank you for the constructive review of our hotel.

We are constantly striving to improve ourselves, and your feedback on the check-in issue and the breakfast buffet has been noted.

We would like to invite you to write in to us at room.cks@millenniumhotels.com so we can work together to restore your faith in us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

Stayed at this hotel during my recent getaway. Friendly reception and one particular porter stood out and was friendly to us during the entire stay. He even provided suggestions on how to get to certain spots, like using buses and suggested alternative ways of getting to our destinations instead of using taxi. Very friendly staff and it ain't overpriced. Great variety of restaurants within 10 minutes walk of the hotel. Only down point is that the breakfast buffet never changes and there is a 15 minutes walk to the nearest MRT. But overall it was very good.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Red O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this review, 19 May 2014
Dear Red O,

Thank you for the helpful review of our hotel. Our staff are happy to help whenever they are able to. We are happy to hear that our pricing strategy and proximity to restaurants were to your liking.

We have noted your comment on the buffet breakfast variety.

We look forward to welcoming you back to the Copthorne King's Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beckenham, United Kingdom
Level Contributor
108 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

Only a ten to 15 min walk along the river from the marina/raffles place, this midpriced hotel has swimming pool aircon gym sauna, good buffet breakfast, comfortable rooms and is well worth considering as a base for tourism on the city state island or for business travellers wanting to have work facilities and a healthy base for meeting contacts for tea coffee meals etc without blowing the whole budget for the business trip on where to lay down your head at night-time.
If you don't like the idea of the walk, sub 5 mins in one of the many taxis plying the route is the other obvious way from Havelock Road into the CBD.

Room Tip: I'd be surprised if there are bad rooms - being in 16 on any floor however probably gets you by...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rufus B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this review, 19 May 2014
Dear Rufus B,

Thank you for the positive review of our hotel. We are happy that you enjoyed the facilities and the buffet breakfast.

We look forward to welcoming you back to the Copthorne King's Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nantes
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed 4 May 2014

i was in this hotel in 2008 and nothing have change in 2014 !!
always the same breakfast.nothing change in the bedroom the carpet no change the color nochange, it's far of every restaurant,subway. the aircon noisy

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mick g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this review, 7 May 2014
Dear mick g,

Thank you for the review of our hotel. We are continuously striving to improve our service and facilities.

We would like to invite you to write in to us at room.cks@millenniumhotels.com so we can work together to restore your faith in us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

rotorua
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

Great location.
hair driers need replacing,very old fashioned,just a plastic pipe,doesn't do the job at all .
tea and coffee wasn't replaced each day.
They booked us into 2 rooms not 1,and couldn't refund for the other room,had to contact travel agent

Room Tip: All the rooms are great,have a small balcony to dry your clothes.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buddah28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this review, 7 May 2014
Dear buddah28,

Thank you for the review of our hotel. We strive to improve our service and facilities, and have taken note of your feedback regarding the room consumables, as well as the room booking issue.

We look forward to welcoming you back to the Copthorne King’s Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 1 May 2014

The rooms are spacious and quite comfortable.
The service is prompt.

The buffet breakfast was quite good.

The only issue is that the hotel is not close to any restaurant, shops, etc. so you will have to get a cab to go almost anywhere.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnuragShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this review, 6 May 2014
Dear AnuragShah,

Thank you for the constructive review of our hotel. We are happy that the accommodation, service, breakfast buffet were to your liking.

Our hotel is within walking distance to food and beverage outlets at Boat Quay, Clarke Quay and Robertson Quay and Great World City shopping mall.

We look forward to welcoming you back to the Copthorne King’s Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne King's Hotel Singapore

Property: Copthorne King's Hotel Singapore
Address: 403 Havelock Road Copthorne King's Hotel, Singapore 169632, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#97 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Copthorne King's Hotel Singapore 4*
Number of rooms: 314
Official Description (provided by the hotel):
Modern Twelve-story Hotel with attached 20-story circular Tower (1978). ... more   less 
Reservation Options:
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Also Known As:
Copthorne Kings Hotel Singapore
Singapore Copthorne Kings Hotel
Copthorne King's Hotel Singapore

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