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“Perfect 10”

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Grand Copthorne Waterfront Hotel
Ranked #88 of 306 Hotels in Singapore
Robina
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Perfect 10”
5 of 5 bubbles Reviewed 9 April 2014 via mobile

My husband and I stayed in this wonderful hotel for 3 nights prior to joining our cruise. There was nothing we could fault with this hotel. Great location, rooms large and spotless. Breakfast had plenty of selection for all tastes. We would definitely recommend this hotel and would stay here again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank js8808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, 29 April 2014
Dear js8808,

Thank you for the wonderful review of our hotel. We are happy that you liked the room and breakfast variety.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,208 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (559)
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English first
Newcastle, Australia
1 review
5 of 5 bubbles Reviewed 8 April 2014

I have stayed at GCW many times over the last 10-12 years. The facilities are excellent but the real stand out is the attitude and attentiveness of staff. I am always recognised and welcomed back by the door staff, concierge and reception. Over the last couple of years I have stayed in the club and the staff there have been warm, friendly and caring - and unfailingly professional. I would like to make special mention of the customer services manager, Mary Jeow. Mary's attention, with the support of all the staff involved in housekeeping and room service, has ensured my comfort and happiness from the moment I arrive. Great staff makes for a great hotel experience.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank valnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, 29 April 2014
Dear valnie,

Thank you for the excellent review of our hotel. We are just as delighted to have you as a loyal guest over the years and we continue to strive to provide the best in service for you.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
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Melbourne, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 April 2014

I am submitting this review rather late as we stayed in Sep 213....better late than never!
My family of 2 adults and 2 kids (ages 5 and 7) stayed for 6 nights in a One Bedroom Suite on the Executive Club floor with a river view. Level 29.
We booked a family getaway package that included a variety of extras such as wireless internet, fruit bowl, unlimited non-alcoholic drinks from mini-bar, 2 items laundered per day, 4 movie tickets, 4 river taxi tickets, brekky daily in the executive club.
The room was huge and perfect for a family to stay in for the week. It had a king bed in the bedroom and a rollaway. The only downside was the despite the huge size of the room, the hotel would only allow 1 rollaway not 2, so our 5 year old had to sleep in the king with us which is not ideal. The living area had a 2nd tv and a sofa chair (not bed) plus 2nd toilet and desk area. The staff were excellent. Brekky was excellent. The pool had been reported as small and pokey but we thought it was just perfect. Lovely and clean and inviting. The hotels location is on the river but as for sights you need to jump in a taxi to get anywhere (unless you love walking). Thankfully taxi's are very, very cheap so we loved hopping into a taxi everythime we needed to go somewhere.
Highly recommended and we would stay here again!

Room Tip: Ask for a river view room and high floor. You can see the nightly light show at the Marina Bay Sands...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ZooChick73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, 29 April 2014
Dear ZooChick73,

Thank you for the fantastic review of our hotel. We are elated to know that your family enjoyed the family getaway package with the buffet breakfast. It is our priority to ensure quality service and facilities.

We have noted your remark about the additional bed restrictions.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
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New Delhi, India
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

The grand Copthrone is a good 5-star hotel, located on the Singapore river, a little off the main downtown area. The drive from the airport took under half an hour and the Great world city mall is a 10 minute walk away for all your basic shopping and food. Taxis are plentiful and you can get to most places easily.

The hotel serves a lot of package tours and conferences so the reception and breakfast areas can get crowded. We had a Bayview Deluxe room which was large, well appointed with decent views (whatever you can get in the center of the city) from the large windows. WiFi was free (included in the package) and the breakfast spread was typical good business hotel. The pool is a bit small with few loungers. Didn't use the gym.

I had a few issues with their rates. Before booking, I emailed them for 3-day package rates and was quoted a sum higher than what was possible by adding 3 single nights! A few days later I actually found a 3day package on their website and booked it. Another random search 3 days prior to check-in and I found the same package had become cheaper by around 15% and re-booked. This despite their 'guarantee' that cheaper rates cannot be found anywhere. We arrived at 9AM and were told our room was available but would have to pay extra for early check-in. Extra for late check-out is standard but for early check-in on availability (not pre-guaranteed) was a first for me. A piece of advice, if you are offered the option of settling your credit-card bill in your local currency instead of S$, don't take it. The hotel mark-up is higher than what your bank will charge for the conversion.

Overall a pleasant stay, good room and food.

Room Tip: Bayview Deluxe rooms are good.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rajeev-on-TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, 29 April 2014
Dear Rajeev-on-TA,

Thank you for the positive review of our hotel. We are happy that you enjoyed the accommodation, the view and the buffet breakfast.

We have noted your feedback on the pool facility, as well as the room rates. We will strive to improve our service and facilities.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
133 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

I stayed in this hotel for during business trip to Singapore. Cannot say enough good things about it. Excellent staff, excellent room, comfortable beds, great location. I would definitely stay here again. Overall Singapore appears to have very high standards for hotels.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellerFromSanJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, 4 April 2014
Dear TravellerFromSanJose

Thank you for your fabulous review of our hotel.

We are delighted that you had a wonderful stay with us and were impressed with our room, staff, beds and location.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
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Melbourne, Australia
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

We too stayed here as a travel agency booking prequel to a cruise . Generally very happy with our room on 26th floor with great city views. However, access to City and areas like Marina Bay, are really a taxi ride away . But Singapore taxis are plentiful and inexpensive. Clarkes Quay a bit of a trek, especially in the heat.
We felt Pan Pacific at Marina Sq where we stayed in 2013, was a much better location and of a comparable good standard .
Agree Copthorne is a business orientated hotel but also catering for tour groups.

Room Tip: The higher,the better!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pomexpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, 4 April 2014
Dear pomexpat

Thank you for your review of our hotel.

We are happy that you liked our room and were impressed with the city view.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
91 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed 30 March 2014 via mobile

Booked the hotel through travel agent. The company i work at has corporate rates.

Below are the pro and cons:

Pro:
- hotel is next to the singapore river. You can easily walk along or take a stroll along the river heading to clarke quay
- if you are after places to hang out or for drinks after work or meeting, there are plenty by the river
- air con in the room and meeting rooms works really well. Gets cold after an hour or so
- there is a bus stop in front of the hotel but limited bus number
- 8mins walked to the great world city mall and zion hawker food center
- gym is small but the equipment are considered quite complete

Cons
- this is a business hotel. If you are after a hotel for holiday this might not be too suitable
- far from MRT. Took about 20mins walk (Singaporean walk speed) to the closest mrt outram park. There are also clarke quay (24mins walked), Tiong bahru (20mins walker)
- the room is overpriced. Since this is a business hotel thus much more suitable for business people.
- gets really crowded at the lobby and the breakfast are. Noticed checking in and out - you have to line up.
- if ur taking taxi during peak hours (after work hours) be patient, line is quite long bcs there are more people Attending seminars or workshops held at the hotel
- zouk club is just down stairs. If ur a lightsleeper then ask for a room in the high top floor
- stayed there for a week and breakfast menu were the same everyday.
- ensure to asked for free wifi and breaksfast are included in the room or additional.

Stayed March 2014, travelled on business
Helpful?
2 Thank IAmGlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this review, 4 April 2014
Dear IAmGlow

Thank you for your constructive feedback on our hotel.

We are glad that you liked the location and the air conditioning.

We have noted your comments on our room rates, the crowded lobby and distance to the MRT stations.

We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so we can work together to address your concerns and restore your confidence in us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Copthorne Waterfront Hotel

Property: Grand Copthorne Waterfront Hotel
Address: 392 Havelock Road, Singapore 169663, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Spa Hotel in Singapore
#72 Romantic Hotel in Singapore
#78 Luxury Hotel in Singapore
#81 Business Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Grand Copthorne Waterfront Hotel 4.5*
Number of rooms: 550
Reservation Options:
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Also Known As:
Hotel Grand Copthorne Waterfront
Grand Copthorne Waterfront Hotel Singapore

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