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Grand Copthorne Waterfront Hotel
Ranked #56 of 317 Hotels in Singapore
Reviewed 21 May 2014

I spent 6 days at this hotel and found the staff very helpful and the food of a very good standard. I was disappointed with the standard of the room, it looked very tired and could have done with redecorating. The lifts were excellent and you had to queue for a taxi which sometimes took up to 20 minutes.

  • Stayed: May 2014, travelled on business
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Thank JennieM638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 26 May 2014

Dear JennieM638,

Thank you for the review of our hotel. We are delighted to know you found the service and food quality to your liking.

We have taken note of your comments on the accommodation décor.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,695 - 1,701 of 2,877 reviews

Reviewed 20 May 2014

We stayed her for 4 nights and thoroughly enjoyed our time here. We walked everywhere, Clarke Quay about 15 minutes, Chinatown maybe a little further and Marina Bay was a fair hike but plenty to see on the way.

Gym and pool were excellent, Internet was good, room spacious and clean. We didn't eat at the restaurant so can't comment on breakfast or dinner (plenty of local eateries and bars around) Staff were very friendly and helpful.

Really can't believe the negative reviews on here, some people must have had a different experience to us.

All in all, would I book in here again.....for sure!

Stayed: May 2014, travelled as a couple
Thank Mick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 26 May 2014

Dear Mick C,

Thank you for the positive review of our hotel. We are happy that you enjoyed the facilities and service quality.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

I have stayed at Grand Copthome Waterfront two times. 4-5 start pricing with room with bad smell, bad services, and terrible food. Bathroom is way too small for a 5 star hotel. Last year when I stayed here, the evevator door hit my arm and the hotel refused to take any responsbility or appologize; the lounge is closed at 8:00 pm even it says 10:00 pm, the clerks were very cold and not knowlegable about their own hotel! This time, the serice has been improved to a normal level but the room condition has not been improved at all. Indeed it because worse on the smelly side -- maybe due a wet weather. I am a business traveller and stay any different hotels in Asia. This is by far the worst one at this price range. The list price for a standard room is 400 SD while I paid 275 with company discount.

  • Stayed: May 2014, travelled on business
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Thank JennySD2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 26 May 2014

Dear JennySD2014,

Thank you for the review of our hotel. We have taken note of your feedback and are constantly striving to improve our service quality and facilities.

We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so that we can work together to restore your faith in us.

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Reviewed 19 May 2014

If you want to skip the rest of the review just ask me if we’d stay here again?
Yes, absolutely!

There is ONE bugbear though and that’s the last point.

Food. Sensational. A huge choice with Asian and European tastes catered for.
We also tried a la carte which was very nice.
Tip; For a cheaper, high quality and generously portioned meal you’re a 5 minute walk from Great World City Shopping Mall. Head for the Food Court downstairs. Ask the Hotel Concierge for directions because there’s no signage(!!!!) so you won’t see it as you drive past.

Hotel Condition/Cleanliness. Excellent.

Location. Out of town BUT a very nice, inexpensive, cruise in to Marina Bay on the river taxis which stop right at the back door. There is also a very regular shuttle service that services all of the local highlights. We did learn from experience though that the driver seemed to have a different time on his watch to ours but we fixed that by arriving 10 minutes prior to the scheduled departure time.

Room Comfort. 28 square metres is a comfortable size for a couple and floor to ceiling windows make it nice and light. Wifi is readily available.

Staff. Excellent. Good English language skills. Very friendly and helpful. Very service oriented.

Value for Money. Excellent. I think we paid around $140 pn for the two of us, including breakfast (arrive early and take your time. The choice of food is HUGE!!).

The one problem (to be fair it’s the same with a large number of the other hotels that I went to check out as well), you can be standing at reception and you can save a lot of money by booking online through the usual suspects.
Why can’t you do what the likes of Marina Bay Sands do with a best price guarantee?
Why do you have multiple booking sites offering different prices and making me feel like I might have been ripped off?

Room Tip: Book online. It's so much cheaper than booking at the hotel.
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  • Stayed: February 2014, travelled as a couple
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2  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 26 May 2014

Dear Chris M,

Thank you for the review of our hotel. We are glad that you enjoyed the food, accommodation and service quality.

Your feedback on our room pricing has been noted.

We look forward to welcoming you back at the Grand Copthorne Waterfront Hotel.

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Reviewed 16 May 2014

Stayed here on business travel for 9days. Firstly the hotel is in a great location, you can easily have nice evening walks along the river to Clarke Quay ( 25mins ) or go further to Marina Bay area ( 45mins ). You can also walk to the busy Orchard Rd area where all the shops are ( 15mins )

Only used the main restaurant for dinner. The food was always good and plenty to choose from whether you go A La Carte or the buffet option.

The pool is small and you lose the sun after a certain time due to the height of the hotel and surrounding buildings. The gym is well equipped and suitable for short stay.

Overall , enjoyed my stay and would recommend the hotel to anyone staying over in Singapore for no longer than 10days.

  • Stayed: May 2014, travelled on business
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Thank jambo83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 26 May 2014

Dear jambo83,

Thank you for the positive review of our hotel. We are delighted to know that our location was convenient for your activities, and the food variety was to your liking.

Your feedback on the pool facility has been noted.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

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Reviewed 15 May 2014

after the cold check in I checked in my room and the air-condition was so noisy that I refused the first room ... the second room was acceptable, but small, toilet in the bath room - a five star hotel? Room was noisy, window system a problem ... the room not clean as it should be ... the breakfast area in the lobby not really cosy ... the pool not where people want to be ... all in all this hotel needs an upgrade, urgently and I realized why the rooms quite cheap ... you get what you pay and will for sure not check in again ...

Room Tip: river view, at least and higher floor ...
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  • Stayed: May 2014, travelled on business
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1  Thank Manfred S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 26 May 2014

Dear Manfred S,

Thank you for the review of our hotel. We are sorry to hear that our facilities were dissatisfactory. We have noted your comments and are always striving to improve our facilities.

We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so that we can work together to restore your faith in us.

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Reviewed 15 May 2014

Stayed in Grand Copthorne Waterfront for 1night, very old hotel with unfriendly staff, the bellboy did nothing to help me when I arrive in taxi...the reception, a malay lady was very very rude, told me to hold on while she just continue typing when I check in...stayed in a room facing the marina bay, the room looks very empty with big space and TV was squeeze to a werid corner, you can actually park a car in the room..everything is old but nicely maintain thou..another thing is theres condominium right infront of the hotel so no privacy if you leave the curtain wide open;D

The only saving grace for this hotel is the location, its tuck near clarke quay and they don't charge crazy price, if you need to buy some grocery you can head to Great World City, there are tons of cafe and a huge supermarket call Cold Storage there. The hotel is also just 10-15min walk along the 'river' to the main Clarke Quay district, theres also alot of restaurant with good atmosphere along the way there but its all kinda expensive. This is a very old hotel so don't expect real nice luxury 5 star here compared to W hotel or the new Westin, its abit worth it for the price thou.
NOTE FOR ALL: If you want a nice river view, get a hotel that is within Clarke Quay main district itself like Swissotel Merchant Court or Novotel, the river beside this hotel is just a big drain with dirty water, nothing fanciful with pretty lights etc...

Room Tip: Higher the better
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  • Stayed: May 2014, travelled on business
    • Value
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1  Thank Dae89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 26 May 2014

Dear Kelele_10,

Thank you for the review of our hotel.

We apologise for not meeting your expectations and have noted your comments. Please be assured that we are doing our utmost to improve our service quality and facilities.

We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so that we can work together to restore your faith in us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Copthorne Waterfront Hotel

Address: 392 Havelock Road, Singapore 169663, Singapore
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Singapore
#55 Luxury Hotel in Singapore
#71 Romantic Hotel in Singapore
#80 Business Hotel in Singapore
Price Range: £95 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Copthorne Waterfront Hotel 4.5*
Number of rooms: 550
Reservation Options:
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Also Known As:
Hotel Grand Copthorne Waterfront
Grand Copthorne Waterfront Hotel Singapore

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