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Grand Copthorne Waterfront Hotel
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Reviews (3,156)
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All reviewsfood capitalsingapore rivergrissinigreat world cityclarke quayriver viewwalk along the riverexecutive cluborchard roadbreakfast buffetspecial thanksexecutive floorrestaurants and barsfree shuttlebusiness hotelmarina baydeluxe room
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Reviewed 15 June 2014

This is a hotel which clearly has conferences as a key part of its business model. And yet it seems to do them quite poorly. Countless problems with sound and light which just seemed to show an I effectiveness not in line with singapore. Rooms are somewhat tired and old. Reasonable position by the river. Good omelettes at breakfast.

Stayed: June 2014, travelled on business
Thank Waldea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 18 June 2014

Dear Waldea,

Thank you for the review of our hotel. We are sorry to hear that our facilities did not match up to your expectations. Please be assured that we are constantly striving to provide quality service to our esteemed guests.

We would like to invite you to write in to us at enquiry.gcw@millenniumhotels.com so that we can work together to restore your faith in us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

The GC WF once again looked after us on our overnight stay while travelling through Singapore. We used to live there and know the city well but this is still our number 1 choice. Although initially we had a problem with our first room (we chose non-smoking however someone had clearly smoked in there at some stage, some people just don't get it). Travelling with our 2 year old, I went to reception and the Duty Manager addressed the situation immediately. He apologised and moved us straight to another room which had a lovely view. He also recognised and acknowledged we were a repeat customer. I can't fault the hotel, nor the staff. Its an easy walk to Great World City shopping complex if you want a quick coffee/breakfast. The pool is perfectly adequate also. If travelling with a family maybe look at upgrading your room for a little extra room (overlooking the water are great rooms if you want some space).

Room Tip: An oldie but a goody for us, and still our preferred choice for an overnighter in one of our favourite cities.
  • Stayed: May 2014, travelled with family
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1  Thank ClaireMear1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 18 June 2014

Dear ClaireMear1971,

Thank you for the review of our hotel. It is always an honour to have an esteemed guest such as yourself staying with us once again. We are delighted to hear that we have met your expectations.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

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Reviewed 9 June 2014

A choice hotel for business and conferences considering the fairly reasonable rates and good meeting facilities. It is not in the best location and there is no metro station within convenient walking distance but its location away from the central business district and shopping area is probably a plus for conferences, keeping your intended audiences where you want them to be.

Although the lobby and grand ballroom look presentable, the rooms are a little dated and there is not much of security measures in place for such a busy business hotel as guests can easily go from the carpark to the rooms without being stopped or checked.

Being right next to one of the most popular nightspot in town also means that this is a good place to crash for the night post-party.

  • Stayed: December 2013, travelled with friends
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Thank Y880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 18 June 2014

Dear Y880,

Thank you for the review of our hotel. We are sorry to hear that your experience with us was not as satisfactory as we would have liked.

We value all feedback and your comments on the décor and the hotel security have been noted.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

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Reviewed 9 June 2014

I must first commend this hotel for great service. Got a great deal of a room rate from agoda for a weekend getaway to Singapore. Arrived on an early flight and reached the hotel at 11 am, and was pleasantly surprised that there was a room ready for us to check in, though it is stated that check in time is at 2pm. Room is clean with super comfy bed and pillows, complete with iron and ironing board! Now that's rare ! Location is in a quiet area and distance to Orchard Road shopping paradise is a mere sgd5 cab- ride. There is a free shuttle hourly to the nearby great world city shopping centre and orchard road. Did not have much time to explore the surroundings though. Early the next morning we were awakened by some noisy, inconsiderate occupants of the room next door---made a complaint to the duty manager and she was kind enough to make it up to us by giving us complimentary breakfast. Breakfast had a good spread of quality food like salmon, grapefruit, salads etc. I had a great stay and would highly recommend this hotel ! Keep it up !!!

  • Stayed: June 2014
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Thank ShymRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 18 June 2014

Dear SharmKL,

Thank you for the review of our hotel. It was a pleasure and we are pleased to hear that your stay here with us was enjoyable.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

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Reviewed 8 June 2014

A one-niter with a couple of friends, great location, 10 minute walk from Robertson Quay where a lot of yummy wine & dine were located. Ask for high floor, river view if you can. Got a great deal on other travel websites and made staying in a very expensive city a little less painful to the wallet.

  • Stayed: June 2014, travelled with friends
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1  Thank JoanneHoSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 10 June 2014

Dear JoanneHoSL,

Thank you for the review of our hotel. We are glad that you enjoyed your stay here.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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