I booked this hotel as our last night’s stay in Singapore and as such are also basing my experience at other similar hotels in Singapore for comparison.
The hotel itself is very impressive at first encounter; however its customer service is a crucial element to any first impression and total experience.
This is where I was left with a bad taste in my mouth!
The door service and check in was truly lacking, we had to struggle with our luggage from the taxi to the check in counter then up to our room whist the door man watched on and even tried to hide himself behind a bush when I looked in his direction. Not even close to your marketing quote “Exuding elegance and sophistication, our Singapore upscale hotel offers a luxurious staying experience which includes personal pampering the moment you walk through our doors”
This wasn’t a one off either, I found myself opening taxi doors and assisting guests whilst staff looked on every time I was at the entrance waiting for a cab. Plus there were other indiscretions in service that made our stay less than memorable
You get one chance to make a first impression unfortunately ours less than enjoyable from a service prospective. The hotel itself seemed very nice and the breakfast buffet is amazingly good and well worth including in your booking.
Location wise it’s a good distance from any MRT but you have access to a bus service just outside and taxis are cheap and regular.
Against other hotels in the city you can get a far better experience in service, for a much better price!
A real shame as this was intended to be a celebration of our engagement.
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- Also Known As:
- Hotel Grand Copthorne Waterfront
- Grand Copthorne Waterfront Hotel Singapore