The hotel isn't the most high class hotel despite being a 5 star hotel. It isn't edgy or modern like how some 5 star hotels have done refurbishments or renovations. Despite all that and the shortcomings of the facilities, the service provided by Mr Peter Chua and his team at the Front Office Department made up for everything. Special credit goes to Ms Si Hui who had personally assisted me in every aspect during my stay at the hotel. People like this in the industry is hard to find anymore whereby they pay attention to detail and not treat you like just any other guest, Sir/Madam. To me personalisation matters when I stay at any hotel.
Also, the food in the hotel was great. One of the best rack of lambs I've had and breakfast on the 29th Floor was excellent. The service staffs on the 29th floor are great as well and I've only complements for them.
However, the wait staffs at the their F&B outlet needs further training. I was dining at Pontini's one evening (one of their supposedly better restaurants) and the desserts here were amazing. I have no complains regarding the food but they weren't my favourite dishes. That is just a personal preference. One complain I did have is that while entertaining my guest during dinner, it was very difficult to get the attention of the wait staff n one even said yes he will get back to me but he did not and just went on serving other tables. I guess I don't blame him because it was a busy evening but I would expect more from the hotel which wants to maintain a 5-star reputation.
Location of the hotel is brilliant as it was near the town but not smack in the middle of the orchard road jam. I had a conference at International Business Park and it took me only 15 mins daily per journey even during the peak hours so I was happy with that.
I love choosing one hotel and returning to it in any city I go to as you do get better service that way and Grand Copthorne Waterfront is definitely one of my options when I do return to Singapore. Hopefully, the wait staff will improve the next time I return.
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- Also Known As:
- Hotel Grand Copthorne Waterfront
- Grand Copthorne Waterfront Hotel Singapore