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“Wonderful Staff, average pool”

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Four Seasons Hotel Singapore
Ranked #4 of 312 Hotels in Singapore
Certificate of Excellence
Great Western, Australia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Wonderful Staff, average pool”
Reviewed 17 June 2012

From the time of our arrival at the Four Seasons the staff were outstanding. We were met at the entrance by a concierge who escorted up to our one bedroom suite with adjoining twin bedroom. There we were checked in, in peace and quiet together with welcome drinks and bakery items from the kitchen. The staff were friendly, efficient, helpful and even possessed a great memory for the breakfast whims of our children. Nothing was too much trouble and everything was done with a smile.

The suite we had was lovely with a gorgeous view over Orchard road and the Ion centre. Housekeeping was meticulous, even providing specialised soap/shampoo for the children.

All in all it was a fantastic stay and we would happily return again. The only downside was the pool area which as per the website looks like it has a dining area and lovely garden etc. This was not what we experienced. The family pool area is basic, no eating tables or cafe and whilst the staff in the area are lovely, it is not a "resort" style pool by any means.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holidayfamily552176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (237)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Woking, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 June 2012

Stayed for 3 nights. Service was great room was good. Fitted in beds for kids. Pool was nice. Would love to stay there again.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kath36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 June 2012

Have visited this property on 3 other occasions and have always been happy with the room size, amenities and service quality. This visit was also a pleasure, the rooms and lobby are showing a bit of age and the 20th floor pool was totally void of any 5 star service. The food was grossly overpriced and the quality of the menu in the 190 restaurant was disappointing as well was the food. I never saw more than 5 guests for any dinner service, making for a depressing eating environment. But overall I would return to the hotel , but would eat elsewhere in town.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Firsyclass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleWan, Director of Public Relations at Four Seasons Hotel Singapore, responded to this review, 12 June 2012
Dear Valued Guest,

Thank you for your feedback, which we always welcome, as this enables us to continue to do our utmost in delivering an unparalleled experience.

Please accept my apologies if your stay with us this time round did not meet with your expectations. To this end, I would appreciate if you could contact me with more details (including your room number) directly at: michelle.wan@fourseasons.com so that we can address them quickly and prior to your return visit. Our Hotel Manager Rizwan Shaikh looks forward to welcoming you back to our hotel then.

I shall await your response soon.

Thank you and best regards.

Michelle D. Wan
Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 June 2012

Travelling with a 5mth old is not normally easy, but the Four Seasons really went out their way all week to ensure the trip was smooth. The hotel itself is lovely, well sized rooms, fabulous dining and excellent amenities - but the service is what really makes the difference here. Nothing was too much trouble, they were proactive about what is needed in a room with a baby, and all staff were greeting each of us by name by Day 2.

We will definitely be back !

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whitecass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
87 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 4 June 2012

The Four Seasons in Singapore is a modern property towards the top of Orchard Boulevard. The style of the public areas and the rooms is very much one of understated elegance. The rooms are beautifully appointed with all mod cons: flatscreen TVs, Nespresso machines, iPod docks etc, and free WiFi is also available for up to two users. The beds are comfortable and bathrooms are beautifully finished.

The hotel is on Orchard Boulevard, and there is an underground shopping arcade connection to the Hilton, for quick passage to Orchard Road. The hotel has a pleasant and quiet bar, with both outside and inside areas. There is also a large coffee shop where they serve breakfast. The highlight for us was an exceptional Cantonese restaurant on the second floor, beautifully decorated, with excellent service and food – their speciality is Dim Sum, which you can have for dinner if you want! The food enjoys some degree of Western influence, mainly in the imaginative reinterpretation of traditional dishes, and the waiters were attentive, thoughtful and professional.

There are two pools, but one is in the shade and the other, on the top floor, is too small.

It’s the sort of hotel a business traveller would enjoy, even though it is a long way from the financial district. We were on holiday, and we felt that it lacked the interest and sparkle of a great hotel: nonetheless, it was difficult to fault it.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 June 2012

I just cancelled my reservation and am annoyed at the time that I have wasted with your reservation service. I would have been happy paying the full price rate for the three nights, but instead I was annoyed enough to cancel it.

Check this out - The full room rate which I was going to book was $470/night and the offer was 'Stay two nights get the third free'. What they ended up doing was just increase the room rate to $650/night to make it almost the same price as paying the normal rate. That's just outrageous.

How do you expect guests to not take offense when you have an offer like this and then just charge a higher rate for the room that almost makes it the same price anyway. I expect this type of rubbish from a street side hawker. What doubly annoyed me on the phone was the person who I spoke with regarding the matter didn't seem to understand why the maths bothered me and made no attempted even at an apology.

If this message gets to Antoine Chahwan I would appreciate a suitable response for my time and inconvenience. I'm in your reservation system. Confirmation Number 8287943.

Stayed June 2012, travelled as a couple
Helpful?
4 Thank mtber8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleWan, Director of Public Relations at Four Seasons Hotel Singapore, responded to this review, 4 June 2012
Dear Valued Guest,

Thank you for your feedback with regard to your reservation, which has been conveyed to our Regional Vice President and General Manager Antoine Chahwan. We apologise for the inconvenience you had experienced in the process.

We take your comments seriously and would like to address and clarify them expeditiously. Kindly advise your email address and/or telephone number so that we can contact you at your convenience to discuss this in detail. I would appreciate if you could directly email me at: michelle.wan@fourseasons.com

I look forward to hearing from you soon and an opportunity to welcome you to Four Seasons Hotel Singapore.

Kind regards

Michelle D. Wan
Director of Public Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2012

Brought my family for Dim Sum and we were all impressed by the food and the service. I would highly recommend this to my friends.

  • Stayed April 2012, travelled with family
    • Value
    • Service
Helpful?
1 Thank Archangel2232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Singapore

Property: Four Seasons Hotel Singapore
Address: 190 Orchard Boulevard, Singapore 248646, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Singapore
#2 Spa Hotel in Singapore
#2 Family Hotel in Singapore
#4 Luxury Hotel in Singapore
#5 Business Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Four Seasons Hotel Singapore 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located on tranquil, tree-lined Orchard Boulevard, Four Seasons Hotel Singapore provides a welcome oasis of calm in the midst of the city's bustle. 25 minutes from the airport, the Hotel is strategically located steps away from the shopping, entertainment and business belt of Orchard Road, and Singapore's first UNESCO World Heritage site - Singapore Botanic Gardens. Enjoy luxurious residential comfort and technological conveniences within our 255 spacious rooms and suites, and opt for room service available 24 hours - delivered in 15 minutes - or an intimate, delectable meal at award-winning outlets: One-Ninety Restaurant or Jiang-Nan Chun. Light up your night with handcrafted cocktails at One-Ninety Bar, and then conquer the day with shopping, sights and transit just mere steps away. Post-sightseeing, gently rejuvenate your body and soul under the masterful strokes of our therapists at our award-winning Spa, or reinvigorate at our tennis courts (outdoor or air-conditioned), 24-hour gym and two outdoor pools - one of which is located on the 20th floor, complete with a bar and an unforgettable, spectacular view of Singapore's city skyline. ... more   less 
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Also Known As:
4 Seasons Hotel Singapore
Four Seasons Singapore
Singapore Four Seasons
Four Seasons Hotel Singapore

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