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“Clean, modern, professional and friendly in every area.” 5 of 5 bubbles
Review of Four Seasons Hotel Singapore

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Four Seasons Hotel Singapore
Ranked #6 of 308 Hotels in Singapore
Certificate of Excellence
Roseville, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Clean, modern, professional and friendly in every area.”
5 of 5 bubbles Reviewed 12 June 2013

Clean, modern, professional and friendly in every area. Staff is helpful and attentive. Club and fitness center are quite nice, and free water bottles and headsets while working out are a great touch. Complimentary coffee almost everywhere in the hotel in the morning. Great place to stay.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CoachDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, 17 June 2013
Dear CoachDG,

It’s wonderful to hear of your recent experience at Four Seasons Hotel Singapore.

We’re so glad that you enjoyed the facilities at the Hotel, and look forward to welcoming you back soon!

Yours Sincerely

Austin Watkins
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,656 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
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English first
Hong Kong, China
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 12 June 2013

Stayed 2 Nights
The rooms are most comfortable ,extremely quiet and very well appointed. Bed is very comfortable ,bathrooms are large , luxurious .

The pool is on the roof and is extremely basic not where you would want to relax and spend a quiet afternoon. The setting is not appealing ,the pool is small and you are just sitting on concrete roof.

Breakfast is good but not great ,the selection is ok but not what I would expect from Four Seasons.
We did eat 1 night in the restaurant and found the food to be outstanding and we thoroughly enjoyed it .
The service throughout the hotel is excellent with the exception of the concierge .
We arrived from a cruise and had unfortunately lost a bag on our arrival in Singapore and asked the concierge to help us in locating it. He told us he would follow this up and keep us informed as obviously we were concerned .
Not once did he update us and over 2 days we repeatedly had to contact him to ask the status .
In the end we contacted lost and found and went back to port and picked up the bag ,it was extremely simple to get the bag back and would of expected more from the concierge.It was not that difficult.

The hotel I think is very good as a business hotel but as a hotel for a holiday this would not be my first choice .
Singapore has many hotels and the choice the traveler has is extensive ,if on business yes the

Four Seasons would be ideal ,if on a holiday or if travelling with children this is not the place to stay.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TBGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, 16 June 2013
Dear TBGH,

Thank you for taking the time to share the details of our stay with us.

I would like to personally apologise for your experience with our Concierge team, and assure you that your feedback will be shared with our staff, to ensure that we continue to offer an unparalleled level of service to our guests.

And while I am disappointed your experience fell short of expectations in our restaurant and at our 20th floor poolside, I am thankful that you have shared your feedback with us, so that we can work toward improving the overall experience for our guests.

Yours Sincerely

Austin Watkins
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 June 2013

We booked four seasons based on trip advisors rating. It was excellent great location superb property. The staff was very friendly and left treats for my son so he was thrilled. Rooms were spacious . The swimming pool is located on the 20th floor and gives a great view of the city.
This is the 5th year we are booking based on trip advisors reviews perfect suggestions. We will continue to use trip advisor for all our future trips.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gauravmerchant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, 17 June 2013
Dear Gauravmerchant,

As useful as the reviews on TripAdvisor had been in your selecting Four Seasons Hotel Singapore as your residence during your recent visit to the City In A Garden, I am sure that your review will also be most beneficial and informative for others as well.

So thank you for sharing this review here on TripAdvisor, and we look forward to welcoming you back again soon!

Yours Sincerely,

Austin Watkins
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
88 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 6 June 2013

It's been 10 years since my last visit to this property. It underwent significant renovation, but preserved the essence of colonial style. The lobby and cafe whisper quiet luxury, in contrast to many modern hotels which scream "new wealth".

The premier room is sizeable, though sparsely decorated, it is equipped with a double closet with plenty of storage space. Bathroom is very spacious with separate toilet compartment. It is lined with pink marble which brings back memories of a Roman palazzo.

Four Seasons is at the heart of the busiest shopping district in Singapore. Just minutes of walk away from Orchard Road and Scotts Road, which boast giant malls such as ION, Takashimaya and Paragon.

Hotel service is typical Four Seasons standard. In a word - excellent.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Epicurius_at_large
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, 16 June 2013
Dear Epicurius_at_large,

Thank you for writing this review here on TripAdvisor.

I am glad that we had the opportunity to welcome you home to your residence along Orchard Boulevard during your recent visit to our City In A Garden.

We look forward to your next return, and providing you another "excellent" stay!

Yours Sincerely

Austin Watkins
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 5 June 2013

This hotel is walking distance to the main shopping center Orchard Road and MRT Orchard station.
The staff are very friendly , and lending a hand for tourist. My boyfriend and I were having a late lunch at the one ninety restaurant on the main lobby. I had my tourist book and map to figure sightseeing. The waitress took notice and offered his help. He also recommended Level 33 lounge that has the best view of the bay and went out of his way to print name and address of this bar.

We had the executive suite which was very spacious , excellent view and very clean. The laundry is quite expensive here as we had 4 shirts, underwear and the bill came to $130 SD!

Overall we had a wonderful trip!

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chantal33333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, 10 June 2013
Dear chantal33333,

Thank you for taking the time to write this review here on TripAdvisor.

It is most heartening to hear that our One-Ninety staff had provided the both of you with some personal suggestions and insight to discovering our city - I am glad that you had experienced the personalised service that we aim to deliver to all our guests!

We look forward to your next return.

Yours Sincerely

Austin Watkins
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 June 2013

A short 3 night stay on the way back to Australia, this hotel was fantastic, the service was the best I have ever received, for a large hotel and used mainly for business (I guess) the focus they put on ensuring that the family and children were well catered for was great, from books and toys when we arrived to jelly and drinks in the room as we walked through the door. A well thought out and welcoming experience.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, 7 June 2013
Dear Bob B,

Thank you for sharing this review on the "amazing service" you received during your stay with us.

We love taking care of our little guests and making sure that their stay with us is a special one. I am delighted to hear that you liked our customised kids' amenities!

We look forward to welcoming you and the family back for your next fun-filled adventure in Singapore!

Yours Sincerely

Austin Watkins
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oadby, England, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 5 June 2013

This is an excellent hotel in the city of Singapore. Why were we disappointed? Having spent over four thousand Singapore dollars with this hotel in six days we were quoted 246 Singapore dollars for a late check out. Our flight out of Singapore was at midnight so we wanted to shower before the flight, needless to say we did not pay 246 dollars for a shower.
GET YOUR ACT TOGETHER FOUR SEASONS THIS IS UNREASONABLE TO SAY THE LEAST.

Room Tip: our room had an excellent view of a roof tennis court, not the best view. As we spent little time in...
See more room tips
  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank itismeithink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, 17 June 2013
Dear William J,

Thank you for having taken the time to speak with me and sharing your disappointment over your recent experience in our hotel.

We appreciate the feedback you have provided and look forward to an opportunity to welcome you back for a renewed experience the next time your travels take you back to Singapore.

Yours Sincerely

Rizwan Shaikh
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Singapore

Property: Four Seasons Hotel Singapore
Address: 190 Orchard Boulevard, Singapore 248646, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Singapore
#2 Family Hotel in Singapore
#3 Spa Hotel in Singapore
#5 Business Hotel in Singapore
#6 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Four Seasons Hotel Singapore 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located on tranquil, tree-lined Orchard Boulevard, Four Seasons Hotel Singapore provides a welcome oasis of calm in the midst of the city's bustle. 25 minutes from the airport, the Hotel is strategically located steps away from the shopping, entertainment and business belt of Orchard Road, and Singapore's first UNESCO World Heritage site - Singapore Botanic Gardens. Enjoy luxurious residential comfort and technological conveniences within our 255 spacious rooms and suites, and opt for room service - delivered in 15 minutes - or an intimate, delectable meal at One-Ninety Wood-fired Steaks and Seafood or Jiang-Nan Chun. Light up your night with handcrafted cocktails at One-Ninety Bar and Terraza by Javier de las Muelas, and then conquer the day with shopping, sights and transit just mere steps away. Post-sightseeing, gently rejuvenate your body and soul under the masterful strokes of our therapists at our award-winning Spa, or reinvigorate at our tennis courts (outdoor or air-conditioned), 24-hour gym and two outdoor pools - one of which is located on the 20th floor, complete with a bar and an unforgettable, spectacular view of Singapore's city skyline. ... more   less 
Reservation Options:
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Also Known As:
4 Seasons Hotel Singapore
Four Seasons Singapore
Singapore Four Seasons
Four Seasons Hotel Singapore

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