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“Losing its shine”

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Four Seasons Hotel Singapore
Ranked #3 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 25 June 2013

I used to book in the Four Seasons in Singapore for almost 15 years. I will not come back. This time I booked a "week end"" special offer ( of course most of visitors are business people booking during the week only) in excess of 500 SGD per night for an upscale room. Very big room indeed but nothing special otherwise with a small window with a view on the city. In the week end offer no Wifi included. You have to add 50 SGD to have it for the two days of the week end. ( when are deluxe hotels like 4S going to understand that we dont expect to pay for the internet when we leave more than 1,400 SGD for two days on their desk? In which world are they Living?) No Breakfast included too, 97 SGD for two per day for a reasonable but not particularly great buffet to be added on the top of the bill!
For the Wifi I complained and the Hotel Manager came and offered the internet for free for the week end. Thank you! Except that we I came for checking out the 50 SGD were on the bill. It was promptly retired by the officer in charge who could not stop repeating 2 or 3 times "ok but I will check later...." Who does the Four Seasons employees think of their clients? That they are liars? That after forking out almost 1,500 SGD we dont have enough to pay another 50 for connecting to the internet? On Friday night I booked a cab for 7 30. Arriving at the entrance nobody seems to be aware and we wait almost 10 minutes for our cab.... why dont they book when required to book? Mistery!
For the rest very quiet and clean hotel as usual ( it is very important) but this is not enough for a 5 stars and for the price. I am going to try another hotel next time I am in Singapore!

Room Tip: any room will go. no need to upgrade
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  • Stayed: June 2013, travelled as a couple
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2  Thank HongKongPatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rizwan_Shaikh, Hotel Manager at Four Seasons Hotel Singapore, responded to this reviewResponded 27 June 2013

Dear HongKongPatrick,

I read the experience of your stay with deep regret, especially when you have made our hotel your accommodation of choice in the past 15 years.

In spite of this, the shortfall in service you have highlighted is appreciated. This will serve to reinforce the service benchmarks our guests expect of us.

I have taken the liberty of corresponding with you by email to address your disappointment. I hope our sincere commitment to restore your faith in us will make us your hotel of choice again.

We look forward to another opportunity of welcoming you back.

Yours Sincerely

Rizwan Shaikh
Hotel Manager

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1,210 - 1,216 of 1,986 reviews

Reviewed 19 June 2013

I got to stay at the Four Seasons Singapore while there on business last week. It is a beautiful hotel with a wonderful atmosphere and great service. My room was lovely. The staff was fantastic even by the very high Four Seasons standards-- friendly, warm and helpful. I had lunch at the restaurant in the lobby and it was really nice and the food was excellent. The hotel is a bit of an oasis in a bustling city. I will definitely stay here again on my next visit to Singapore. I wished I had a chance to stay longer-- I didn't want to leave.

Stayed: June 2013
Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 21 June 2013

Dear Jerry C,


Thank you for a very complimentary note of your visit and likewise, we wish you could have stayed longer with us!

The service attributes you have mentioned will serve to reinforce the consistent delivery of our core standards, so thank you for having taken the time to highlight them.

We look forward to welcoming you back to your residence on Orchard Boulevard on your return visit to Singapore.


Yours Sincerely

Austin Watkins
Director of Marketing

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Reviewed 19 June 2013

I stayed Four Seasons Hotel and Resort Singapore for 8 nites with family and would say excellent service makes the hotel oustanding.

From house keeping (Thank you, Mrs. Tien Sing, for your attentive care to my family during our stay in FS) in-room dining to club service, staffs are very professional, willing to help.

We enjoyed the room, tennis courts and great location of the hotel. Nice and quiet up-hill surroundings though just a short stroll to shopping areas. There's also a jogging path outside the hotel up to Botanic Garden.

Not so impressed with the Chinese restaurant on 2nd fl. We liked room service and One-Ninety much more.

Room Tip: Premier room is at the corner opening to city view, you can look up to Marina Bay Sands from high fl...
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  • Stayed: June 2013, travelled with family
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Thank Hang T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 21 June 2013

Dear Hang T,


Thank you for a most outstanding review of your stay and for having singled out our Housekeeping employee Mrs. Tien Sing. The pride and joy she and our Housekeeping colleagues have in their role play such an important part in ensuring a guest's experience is bar none.

We are always on the lookout for areas of improvement and appreciate your feedback on our Cantonese restaurant Jiang-Nan Chun. If there are specific touch points in which we have disappointed you, do let us know.

Yours Sincerely

Austin Watkins
Director of Marketing

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Reviewed 18 June 2013

took the family to Singapore for a weekend, the hotel was exceptional. They prepared a personalized snacks for the kids on Sunday and the room and the sunday brunch is to die for. What made the stay even more memorable was my son's teddy bear was some how wrapped up among the linens during the routine clean up, and the hotel actually found it.

Special thanks to Zoltan and Karen for all their efforts making this stay so memorable.

  • Stayed: June 2013, travelled with family
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Thank achang2639
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 21 June 2013

Dear achang2369,

Thank you for taking the time to share your experience of your stay with us, and particularly, in highlighting the efforts of Zoltan and Karen. They will be delighted to know of your commendation.

Travelling with children is an experience we like to make more fun and easier on the parents. It brings us great pleasure to pamper the young ones with little touches such as personalised amenities for them.

Should your travels bring you here again, we look forward to another opportunity to welcoming you back!

Yours Sincerely

Austin Watkins
Director of Marketing

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Reviewed 12 June 2013

Clean, modern, professional and friendly in every area. Staff is helpful and attentive. Club and fitness center are quite nice, and free water bottles and headsets while working out are a great touch. Complimentary coffee almost everywhere in the hotel in the morning. Great place to stay.

  • Stayed: June 2013, travelled on business
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Thank CoachDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 17 June 2013

Dear CoachDG,

It’s wonderful to hear of your recent experience at Four Seasons Hotel Singapore.

We’re so glad that you enjoyed the facilities at the Hotel, and look forward to welcoming you back soon!

Yours Sincerely

Austin Watkins
Director of Marketing

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Reviewed 12 June 2013

Stayed 2 Nights
The rooms are most comfortable ,extremely quiet and very well appointed. Bed is very comfortable ,bathrooms are large , luxurious .

The pool is on the roof and is extremely basic not where you would want to relax and spend a quiet afternoon. The setting is not appealing ,the pool is small and you are just sitting on concrete roof.

Breakfast is good but not great ,the selection is ok but not what I would expect from Four Seasons.
We did eat 1 night in the restaurant and found the food to be outstanding and we thoroughly enjoyed it .
The service throughout the hotel is excellent with the exception of the concierge .
We arrived from a cruise and had unfortunately lost a bag on our arrival in Singapore and asked the concierge to help us in locating it. He told us he would follow this up and keep us informed as obviously we were concerned .
Not once did he update us and over 2 days we repeatedly had to contact him to ask the status .
In the end we contacted lost and found and went back to port and picked up the bag ,it was extremely simple to get the bag back and would of expected more from the concierge.It was not that difficult.

The hotel I think is very good as a business hotel but as a hotel for a holiday this would not be my first choice .
Singapore has many hotels and the choice the traveler has is extensive ,if on business yes the

Four Seasons would be ideal ,if on a holiday or if travelling with children this is not the place to stay.

  • Stayed: June 2013, travelled as a couple
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Thank TBGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 16 June 2013

Dear TBGH,

Thank you for taking the time to share the details of our stay with us.

I would like to personally apologise for your experience with our Concierge team, and assure you that your feedback will be shared with our staff, to ensure that we continue to offer an unparalleled level of service to our guests.

And while I am disappointed your experience fell short of expectations in our restaurant and at our 20th floor poolside, I am thankful that you have shared your feedback with us, so that we can work toward improving the overall experience for our guests.

Yours Sincerely

Austin Watkins
Director of Marketing

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Reviewed 6 June 2013

We booked four seasons based on trip advisors rating. It was excellent great location superb property. The staff was very friendly and left treats for my son so he was thrilled. Rooms were spacious . The swimming pool is located on the 20th floor and gives a great view of the city.
This is the 5th year we are booking based on trip advisors reviews perfect suggestions. We will continue to use trip advisor for all our future trips.

  • Stayed: May 2013, travelled with family
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Thank Gauravmerchant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 17 June 2013

Dear Gauravmerchant,

As useful as the reviews on TripAdvisor had been in your selecting Four Seasons Hotel Singapore as your residence during your recent visit to the City In A Garden, I am sure that your review will also be most beneficial and informative for others as well.

So thank you for sharing this review here on TripAdvisor, and we look forward to welcoming you back again soon!

Yours Sincerely,

Austin Watkins
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Singapore

Address: 190 Orchard Boulevard, Singapore 248646, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Singapore
#1 Spa Hotel in Singapore
#2 Family Hotel in Singapore
#3 Luxury Hotel in Singapore
#5 Business Hotel in Singapore
Price Range: £209 - £415 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Singapore 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located on tranquil, tree-lined Orchard Boulevard, Four Seasons Hotel Singapore provides a welcome oasis of calm in the midst of the city's bustle. 25 minutes from the airport, the Hotel is strategically located steps away from the shopping, entertainment and business belt of Orchard Road, and Singapore's first UNESCO World Heritage site - Singapore Botanic Gardens. Enjoy luxurious residential comfort and technological conveniences within our 255 spacious rooms and suites, and opt for room service available 24 hours - delivered in 15 minutes - or an intimate, delectable meal at award-winning outlets: One-Ninety Restaurant or Jiang-Nan Chun. Light up your night with handcrafted cocktails at One-Ninety Bar, and then conquer the day with shopping, sights and transit just mere steps away. Post-sightseeing, gently rejuvenate your body and soul under the masterful strokes of our therapists at our award-winning Spa, or reinvigorate at our tennis courts (outdoor or air-conditioned), 24-hour gym and two outdoor pools - one of which is located on the 20th floor, complete with a bar and an unforgettable, spectacular view of Singapore's city skyline. ... more   less 
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Also Known As:
4 Seasons Hotel Singapore
Four Seasons Singapore
Singapore Four Seasons
Four Seasons Hotel Singapore

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