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“Order versus customisation”

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Four Seasons Hotel Singapore
Ranked #2 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 17 May 2014

The Four Seasons in Singapore is in a great location with a passageway to Orchard Rd and walking distance to the Botanic Gardens. As you would expect the facilities are first class including a wonderful family pool on the roof. My room was well-equipped (including an iron and board) with a pleasant view over that area of the city. Breakfast offers a wide range of choices from Asian and European cuisines. The staff are very friendly and helpful. The one small problem area came in my room setup, especially with the evening turndown. At other Four Seasons there is a real emphasis on customizing the room to your needs (especially since I was there for a week) but here everything had to be set up their way. The annoying feature was the bedside table where the housekeeper insisted on pulling out a slide so that he/she could display the laundry bar, shoe-cleaning bag, book on how to sleep etc. All this had to be put away each night before the bed could be safely used. In the end I hung a do not disturb sign which attracted an anxious call from housekeeping but at least saved me the hassle of putting things away!

Room Tip: Ask for a room above 10 - the elevators are very efficient
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  • Stayed: April 2014, travelled on business
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Thank Andy392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 27 May 2014

Dear Andy392,

Thank you for the review of your recent stay at our hotel. It is especially meaningful when TripAdvisor Senior Contributors spend the time to share their experience. Your compliments are certainly appreciated and they will be shared with all of our staff. You highlight an area where we could have done it better with our evening Housekeeping service and I would like to apologise. While we have standards, it is equally important that we customise our guests' experience. Thank you for this reminder and it will serve as a learning example for all of us. We hope to welcome you back in the future and please know I am available to you if you'd like assistance.

Yours Sincerely,

Austin Watkins
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 17 May 2014

Went with my daughter-in-law, and her mum and our spouses for Mothers Day Dim Sum lunch.
The hotel is in a great location and the staff on arrival very helpful. We were shown to our table,
And the service and food was excellent. A few special dishes had been added for Mothers Day,
And the choice was exceptional.
A gift at the end of the meal made a very nice touch, and although have eaten here before, would definately return.

  • Stayed: May 2014, travelled with family
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Thank CazWIRRALSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 27 May 2014

Dear CazWIRRALSingapore,

We are thrilled you and your family joined us for Mother's Day at Jiang-Nan Chun. Thank you for the kind words about our staff, service and food. We are very proud of the team and will certainly share your remarks with everyone. We hope to see you again, holiday or otherwise.

Yours Sincerely,

Austin Watkins
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

Update from my last visit.

Stayed here for a weekend with the family again. Hotel still generally in good condition, especially public areas. our rooms seemed spruced up from last time; brighter bathrooms, better TV etc. Superb staff, very impressive throughout. Food markedly better than last time too. Breakfast very good (from very bad last time out), but still not worth it. It isn't 'that' good! Bar menu tasty with some great options. Overall, given the location and brand, i don't know why you'd stay anywhere else.

  • Stayed: May 2014, travelled with family
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1  Thank WharfTrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 27 May 2014

Dear WharfTrader,

Thank you for reviewing our Hotel after your recent visit. I often note how thankful we are when Senior Contributors and Top Contributors of TripAdvisor share their experience because of their trusted comments and you are certainly no exception to that.

Thank you as well for acknowledging the good condition of the Hotel. Depending on your last visit we have upgraded our restaurant, bar and will soon be enhancing our rooftop pool and a number of other spaces throughout the Hotel. I have mixed emotions about your comments around breakfast. We are thankful for the improvement you noted between experiences but saddened to learn you do not feel that it is worth it. If you have the opportunity, I would like to hear more about your feedback so we can review them as a team. Either way, we hope to see you again in the near future and I am available to assist you.

Yours Sincerely,

Austin Watkins
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Located right off the bustle of Orchard Road, the Four Seasons is an oasis of calm in what can be a very busy city.
The slightly dated look and feel of the reception & areas add to the sense of calm, as do the residential floors and rooms. The rooms are massive, well outfitted and extremely comfortable. It's the attention to detail - like a charger for Apple devices, apples near the elevators on guest floors, and CD of music to sleep - which sets this hotel apart from all the other chain hotels in the area. There's a well equipped gym & spa - which is available for use if you check out in the morning & like a quick shower before heading to the airport in the evening, after a days work.
The staff are professional and pleasant without being obsequious.
While the rooms don't come cheap - they certainly work hard to make sure you get the best. Areas for improvement ? Why charge $30 for breakfast when people are already paying over $400 for a room ? Include it in the room rent if you need to levy a charge - it's highly unlikely the vast majority of guests staying here want anything but a quick and light breakfast !

  • Stayed: April 2014, travelled on business
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Thank Voyager712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

Great service from everyone from the helpful and friendly doormen to the faultless concierges. This is a superlative business hotel in terms of seamless convenience. However the room decor is dated, although the rooms are clean, comfortable and bathrooms are a good size.

  • Stayed: May 2014, travelled on business
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Thank Peripod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014

I thought the hotel rate in Singapore was quite high. However, the accommodation and service of this hotel matched the price. Overall, the atmosphere with calmness was very nice even with a convenient location near by Orchard Road.

  • Stayed: May 2014, travelled solo
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Thank Tarobo1318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014

This hotel is one of my favorites, worldwide! It's the perfect place to go to get away, I feel like I'm going to an urban spa. I also really enjoy its classic simplicity, it's not over the top and vulgar. The pool is quiet and has a good view of the city. The gym is clean and one of the better one's I've been to for city-based hotels. I love being so close to Orchard Rd, but having just enough distance that you are removed from all the traffic. I especially appreciate being within walking distance to the Botanic Gardens. The staff were helpful at suggesting places to go to, and were very professional.

Every time I leave FS Singapore I feel refreshed.

  • Stayed: March 2014, travelled with friends
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Thank Chrissy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Singapore

Address: 190 Orchard Boulevard, Singapore 248646, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Singapore
#1 Romantic Hotel in Singapore
#2 Family Hotel in Singapore
#2 Luxury Hotel in Singapore
#5 Business Hotel in Singapore
Price Range: £209 - £402 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Singapore 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located on tranquil, tree-lined Orchard Boulevard, Four Seasons Hotel Singapore provides a welcome oasis of calm in the midst of the city's bustle. 25 minutes from the airport, the Hotel is strategically located steps away from the shopping, entertainment and business belt of Orchard Road, and Singapore's first UNESCO World Heritage site - Singapore Botanic Gardens. Enjoy luxurious residential comfort and technological conveniences within our 255 spacious rooms and suites, and opt for room service available 24 hours - delivered in 15 minutes - or an intimate, delectable meal at award-winning outlets: One-Ninety Restaurant or Jiang-Nan Chun. Light up your night with handcrafted cocktails at One-Ninety Bar, and then conquer the day with shopping, sights and transit just mere steps away. Post-sightseeing, gently rejuvenate your body and soul under the masterful strokes of our therapists at our award-winning Spa, or reinvigorate at our tennis courts (outdoor or air-conditioned), 24-hour gym and two outdoor pools - one of which is located on the 20th floor, complete with a bar and an unforgettable, spectacular view of Singapore's city skyline. ... more   less 
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Also Known As:
4 Seasons Hotel Singapore
Four Seasons Singapore
Singapore Four Seasons
Four Seasons Hotel Singapore

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