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Four Seasons Hotel Singapore
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Reviews (2,125)
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1,565
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All reviewsorchard roadjiang nan chunone bedroom suiteion mallchinese restaurantluxury hotelroom servicerooftop poolperfect staywonderful hotelrooms are spaciousbusiness trippremier roombusiness hotelbuffet breakfastmrt stationfs
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1,061 - 1,066 of 2,125 reviews
Reviewed 1 September 2014

Staff were so helpful and were always looking to enhance the experience. The bed was so comfy and room was of a high standard. Choices for breakfast were very extensive. I would definitely stay here again.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank rjhughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 12 September 2014

Dear rjhughes,

Thank for taking the time out to share your review on TripAdvisor. We are humbled by your generous compliments. At Four Seasons, we take pride in our strategic location and world-class service. We are pleased you enjoyed your stay with us and would definitely welcome you back in the near future!

Yours Sincerely,

Austin Watkins
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2014

The pros of the hotel:
- The hotel has a perfect location very close to Orchard Road and at the same time quiet.
- The Permier Rooms are very spacious and comfortable.
- Breakfast choice is good

The area that we thought should be better in a four seasons:
- the breakfast restaurant is small and the ceiling is low . Not a nice breakfast experience.

All in all, we had a good stay.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank mucbeypek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 12 September 2014

Dear mucbeypek,

Thank you for sharing your kind assessment of our property on TripAdvisor. At Four Seasons Hotels & Resorts, we value guest feedback as this gives us opportunity to improve. Thank you for the compliments on the location, room and food. Our hotel is nestled in a quiet spot off Orchard Road to provide a peaceful sanctuary for our guests. At the same time, it is steps away from main shopping district to allow guests to indulge in the variety of shopping options.

Our sincere apologies with regard to the restaurant space. There are indoor tables as well as seats at the terrace for guests to enjoy the morning fresh air. Thank you for sharing your feedback and we look forward to welcoming you again.

Yours Sincerely,

Austin Watkins
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014 via mobile

It was a family long weekend break . We chose the four seasons singapore expecting a good luxurious four seasons experience close to the shopping area .
Unfortunately they were below standards.
Checkin was confused and long . The pruces are a ripoff to what you get I.e an old style little rundown lobby n reception n pool areas. The spa is very disappointing - looks like a medical clinic . The pool is not what you expect from 4 seasons .

However , there were some positives as well that saved the holiday . The location was appropriate ,although there are good choices available like Hyatt n Hilton narriot as well . The room was very spacious and well appointed . The toiletries n bathroom was impressive.
Food was very good . Room service , bell desk , concierge n housekeeping was very prompt n efficient.

The hotel staff was very proud to be fully booked for those weeks n we got tired about hearing about this from everyone.

With singapore having so many better options n attractive offers. I would not repeat my visit here.

Stayed: August 2014, travelled with family
Thank Piyushdhawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 17 September 2014

Dear Piyushdhawan,

Thank you for selecting our hotel for your family long weekend break. I am sorry our hotel did not meet your expectations in some areas. Our arrival experience should not be long nor confusing and our management team is constantly in the lobby to help ensure everything runs smoothly. With respect to your comments about our third floor fitness pool and our rooftop family pool, I am thrilled to share with you that we have just completed a million dollar renovation to the areas and they look amazing.

If you plan another family long weekend break, please contact me directly and I will personally assist you with a reservation.

Yours Sincerely,

Austin Watkins
Director of Marketing

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Reviewed 27 August 2014

The FS Singapore is a relaxing and calming spot just steps away from the famous Orchard Road. We arrived mid morning from the US and were pleased when our spacious corner room was ready before noon. Take advantage of the 3rd floor lounge era where you will find teas, coffee and treats throughout the day. The newly renovated 20th floor pool is fantastic and you can enjoy a wonderful view of the city. My daughter happened to be turning 13 later that week (after our stay) and the staff sent up a birthday cake as well as cookies and drinks. We had not even told them it was her birthday!

This hotel is a lovely, calm and welcoming retreat in the middle of a modern and fabulous city! Location is perfect...look no further!

Stayed: August 2014, travelled with family
4  Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 12 September 2014

Dear Lisa K,

Thank you for taking time out to write this review on TripAdvisor. We are truly delighted by your generous compliments and would love to share this exceptional act with the team to recognize and thank the staff for being proactive and attentive. We are also pleased that you enjoyed our facilities such as the 3rd floor lounge and 20th floor family pool. We look forward to welcoming you back in the near future.

Yours Sincerely,

Austin Watkins
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

the check-in/out can be a bit impersonal, but the rest of the staff one meets are as welcoming as ever..the rooms are large, and the bed is really extremely comfortable - a good night's sleep is guaranteed!

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank WanderingGourmand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded 12 September 2014

Dear WanderingGourmand,

Thank you for sharing your feedback on TripAdvisor. At Four Seasons Hotels & Resorts, we value guests’ comments as they give us the opportunity to improve their experience. It is our regret that the service at the front desk was not optimal. We hope you still had a wonderful stay with us and certainly welcome you back in the immediate future.

Yours Sincerely,

Austin Watkins
Director of Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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