I decide to try out the Four Seasons for one night in one of their one-bedroom suite. They are having promotion for weekend stay which is much lower than their normal rates. Besides, the Four Seasons in Hong Kong is my all-time favorite hotel. I reckon that even if the Four Seasons Singapore is half as good as their sister hotel in Hong Kong ( and their rate is less than half as much ), it will be a satisfactory stay at least.
I took a cab to the hotel and upon arrival, the bellboy took care of my luggage in a speedy manner. I was lead to the reception desk for check-in. There’s no queue so I don’t need to wait and a polite female staff checked me in. I wrote in advance to the hotel that I wanted a quiet room and was assured the suite assigned to me will be quiet although it is not the corner suite that I wanted. Now start the first hiccup in service. Because my flight the next day is at midnight, I requested for a late checkout, up to 6PM if possible.
Immediately, the answer was a firm NO. “We are fully booked sir”, so I was told. I then explained that I got a midnight flight the next day and it will be too early if I have to check out at 12 noon which is the official check-out time. Being familiar with Four Seasons service, I was expecting some consideration and flexibility. Again, the answer is NO and instead, she offered me a half-day stay at a Deluxe room at S$180++ instead which I turned it down. She then gave me the keys and show me the lift to my room. No escort to room. Not that I was expecting it but I’m a First time guest at the Four Seasons Singapore and a suite room guest for that matter, I was expecting a better welcome, ie a Four Seasons welcome.
Not contended with being denied my late check-out, I checked the availability of the one-bedroom suite on the hotel’s website and found that they are still available. So how can it be “fully booked”? I finally have to call their Guest Relationship Manager and after some haggling, I managed to get a late check-out up to 3PM. OK, good enough but still I can sense their reluctance in doing so. Obviously, the hotel was expecting some last minute booking and was unwilling to extend any late check-out for me even though the suite is technically available. That’s very un-Four Seasons like.
Fortunately, it didn’t go further downhill from here. The suite is a expansive one bedroom suite with separate living area and bedroom measuring a spacious 91m2 . First impression was that the suite was rather dark and lack natural lighting. Then the décor is classical and on first impression seems to lack the wow factor of say the Four Seasons in Hong Kong or the St Regis just a few blocks down the road. However, closer inspection shows that the room was furnished very elegantly and all furniture and fittings are of high quality, and kept sparkling new.
A long foyer leads to the plesant living room that has a comfortable sofa seat and a dinning table for four. There’s a welcome fruit plate. For entertainment, the suite comes with a 42” Sharp Aquos LCD TV and DVD player. On-desk connection allows for connection of laptop and MP3 player. A pleasant surprise greets me when I enter the bedroom. It features the same extremely comfortable bed used in the Four Seasons Hong Kong, with exactly the same mattress and linens and actually feels a bit larger. It’s simply divine and provide me with a great night sleep. The bathroom is a full ensuite with dual sinks but the fittings are old-style contemporary. Still it looks brand new and water pressure is good which is most important. Toiletries could be better though as the hotel only provide small size L’Occitane. The bathrobes are soft and fluffy.
Overall, the suite is elegant and tastefully decorated, with a timeless feel to it. It grows on me the longer I stayed in this suite. Everything feels so comfortable and in their proper place.
The Four Seasons Singapore is not a large 5-star hotel physically like the Ritz or the Mandarin. While it has 255 guest rooms, the hotel has a very boutique feel to it. It also doesn’t have the soaring atrium of the Four Seasons Hong Kong. Exploring more though and one can easily find delightful areas for relexation. There is this particular study and sitting area that is just next to the reception which is decorated in a timeless elegant manner. It’s very relaxing to stay there and just read a book or magazine. Other areas of the hotel are just as nicely furnished and decorated. Oriental and modern artwork decorated most of the common areas of the hotel.
I only visited the One-Ninety Restaurant for breakfast and the décor is a bit too dark and gloomy for my taste. Breakfast is just so-so with garden varieties breakfast items, ie. Cereals, eggs etc. The orange juice was great and so is the coffee. I was surprised to read that the price of the breakfast cost S$48 per pax. Fortunately, it’s included in my room rate. I also visited the gym which is well equipped. The hotel despite its size have two swimming pools, one next to the gym at the 3rd floor and one at the roof top with a view of orchard road.
In terms of design and décor, the Four Seasons Singapore reminds me of the Oriental in Bangkok which is steep in tradition, yet elegant and timeless. Nowadays, new hotels always go for the modern contemporary design that appears almost like cookie-cutter designs from the same mold. The Four Seasons is a nice change.
Other than the initial check-in hiccups, I really find it difficult to find any fault with the service. Staff are consistently polite and friendly and always asked if they can be of any assistance. And they are quick to response to any service call in a willing and gracious manner. I was often greeted by name and service with a smile. This is typically Four Seasons service at it’s very best, surpassing even the services at St Regis. It’s still not quite as excellent as those in Four Seasons Hong Kong but close enough. For those that are looking for a pampering experience, there are few options in Singapore as good as this hotel.
One special mention is that the Housekeeping staff in Four Seasons are truly first class. I don’t interact much with them but just looking at my suite’s condition, I know they did an excellent job. Just like their counterpart in Hong Kong, I’m not sure how they do it but everything is always kept sparkling and clean. It’s so meticulous that I find it difficult to spot dust in my suite, not to mention dirt of any kind. True luxury is to indulge oneself in an environment as pleasant as this.
The 3rd Four Seasons I have tried proof to be a great value and with excellent potential. My fondness for this chain grows and I’m now looking forward to trying out a 4th Four Seasons. True, the suite is not as “exciting” as the Executive Suite I tried in Four Seasons Hong Kong, but so is the price which is less than half. And the service is close, if not for the hiccup on check-in, I would have given it my rare 5/5. Overall a great Four Seasons.
- Official Description (provided by the hotel):
- Located on tranquil, tree-lined Orchard Boulevard, Four Seasons Hotel Singapore provides a welcome oasis of calm in the midst of the city's bustle. 25 minutes from the airport, the Hotel is strategically located steps away from the shopping, entertainment and business belt of Orchard Road, and Singapore's first UNESCO World Heritage site - Singapore Botanic Gardens. Enjoy luxurious residential comfort and technological conveniences within our 255 spacious rooms and suites, and opt for room service available 24 hours - delivered in 15 minutes - or an intimate, delectable meal at award-winning outlets: One-Ninety Restaurant or Jiang-Nan Chun. Light up your night with handcrafted cocktails at One-Ninety Bar, and then conquer the day with shopping, sights and transit just mere steps away. Post-sightseeing, gently rejuvenate your body and soul under the masterful strokes of our therapists at our award-winning Spa, or reinvigorate at our tennis courts (outdoor or air-conditioned), 24-hour gym and two outdoor pools - one of which is located on the 20th floor, complete with a bar and an unforgettable, spectacular view of Singapore's city skyline. ... more less
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- Also Known As:
- 4 Seasons Hotel Singapore
- Four Seasons Singapore
- Singapore Four Seasons
- Four Seasons Hotel Singapore