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“Wonderful service”

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Shangri-La Hotel, Singapore
Ranked #11 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 10 November 2012

This hotel is expensive but worth the price. We stayed at the Shangri-la for 2 days as part of a business trip. Service was simply outstanding. Check-in was very efficient and I was upgraded to a Horizon Club room, which included free breakfast, cocktails and snacks. Although I did not have time to participate, each day there were treats in the room (fresh fruit, a box of chocolates, turn-down service). Internet service was included and was quite reliable. Room service was very good, both in terms of food quality and speed of delivery.
The room itself was well-appointed and quiet, though a little dowdy for a luxury hotel. The bathroom was large and clean with outstanding water pressure and nice amenities. The bed was very comfortable. The room also included an iron and safe, mini-bar, flat-screen tv, desk, and divan.
The hotel fitness center is excellent: large, with modern equipment and clean. Although you are supposed to be able to access it 24/7, we could not get in one morning until 5am when the Spa officially opened.
My only complaint, and it is very minor, is that the wait for taxis in the morning can be a little long.

  • Stayed: November 2012, travelled on business
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3  Thank RickyBobbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,209 - 3,215 of 5,096 reviews

Reviewed 9 November 2012

I stayed at the Shangri La Hotel on a business trip of 4 days. I loved the hotel, the room service menu, the hotel staff. The pool is mellow in a very good way. The morning breakfast buffet is very nice.

Stayed: September 2012, travelled on business
1  Thank theom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2012

We stayed at the Shangri- la in Singapore for one night in the Tower wing before returning to England after having travelled to Bali for a family wedding.
Well! - what a welcome! very attentive staff on arrival. we were upgraded to a beautiful room and enjoyed the benefits of the Horizon Club.
Rooms are extremely spacious and comfortable with every amenity you need..The beds are so comfortable and you sink into the pillows. Also everything is so clean.
The staff were all so helpful and courteous and it was a shame that we couldn't stay longer.

If we return to Singapore this will be our choice of hotel.

I would certainly recommend this hotel. You feel very special when you stay here

  • Stayed: November 2012, travelled as a couple
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2  Thank denny99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2012

We stayed for 6 delightful nights in the Valley Wing at Shangri-La in Singapore - we booked through Asia Rooms and got a fantastic deal for our stay. We had some issues with reservations staff at the hotel via email, however on arrival and for the duration of our stay we really couldn't fault anything. Staff are courteous and professional, our room was large and we all slept really well - very comfy! In reality, a 5 minute walking distance to top end of Orchard Road :-) If you can secure a room at a reasonable price, then this hotel is well worth considering.

  • Stayed: November 2012, travelled with family
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1  Thank 4AussiesOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2012

Fantastic from arrival to check out. Stayed with my family in a ground floor Garden Wing room. We loved every minute of our stay here.Check in was a dream, breakfast was amazing and the evening buffet was wonderful! It was sad to leave :(

  • Stayed: October 2012, travelled with family
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2  Thank CooksterTheMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2012

i have booked to stay here in january before my cruise around asia. Therefore as i was in singapore on business i thought i would check it out as being a travel agent i do often sell this property.

On arrival i was met and taken on a tour of the hotel which started in the tower rooms, then onto the garden rooms and finally the valley wing.

All rooms visited where fantastic. all decor was to high standards and just thoses little extras that made it ie the daily fruit and teas in the room.

I must say the garden wing rooms are fantastic, there was a atmosphere of calm about them and just being refurbed they are to a very high standard with nice balconys over looking the pool or city view. We then got took to the valley wing and again the rooms where great , you can even have a butler run you a bath at a certain time if you desire.

We had afternoon tea after we had finished the tour and i have to say it was much better than at other hotels ie the fullerton or raffles.

The staff are great and will do anything for you from the doorman right up to management. They really do aim to please.


I can wait to arrive again and stay a few nights in january, this must be one of the leading hotels of the world in my view.

  • Stayed: November 2012, travelled on business
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2  Thank worldwideflyerLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2012

The Shangri-La continues to uphold its reputation in this ever changing city-country. Luxuriously laid out rooms and bath with exceptional & generous amenities, decadent lobby, hallways and meeting rooms and dining facilities. Hugh pool in a tropical garden setting and large gym and spa. Exceptional and helpful staff throughout the property. Definitely worth the price, and recommend it since I have stayed at many other hotels in this fine city over the years.

  • Stayed: November 2012, travelled on business
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2  Thank DaPheonix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#5 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#11 Luxury Hotel in Singapore
Price Range: £209 - £339 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Official Description (provided by the hotel):
Regularly voted among the top hotels in the world, the Shangri-La, Hotel Singapore, set in 15 acres of tropical landscaped gardens, is a truly luxurious oasis in the centre of bustling Singapore, a short walk from the main shopping, entertainment and dining districts. The hotel comprises 792 elegant guestrooms and suites with three distinctive wings: the newly renovated Tower Wing, with its contemporary relaxed vibe, housing the executive Horizon Club rooms and family-friendly rooms and suites; the urban resort Garden Wing, set amongst lush tropical foliage; and the exclusive Valley Wing for the discerning traveller. 127 service apartments and 55 luxurious condominium units are also available for longer staying guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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